Forum Replies Created

Viewing 30 posts - 25,591 through 25,620 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 20:14

    Hello,

    Sorry, but the problem isn’t with our theme, but with the code your client is copying. We don’t know how that site is created and why such code is copied. You can recommend him to write descriptions manually.

    To fix the errors on category pages you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 19:49

    Hello,

    We’re sorry for a delay, but we are investigating this issue.
    Please take our apologies.
    We’ll let you know as soon as possible.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 19:36

    Hello,

    I’ve edited header.php file. Keep it safe.
    Please replace the previous code with this one in custom.css:

    @media (max-width: 767px){
    .header .menu-icon {
    right: -20px;
    }
    .menu-icon-text {
    font-size: 14px;
    margin-right: 30px;
    }
    }

    As you can see the word “menu” and the menu icon are placed very closely. So it would be better place it under the menu icon.

    Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 19:01

    Hello,

    If your client uses html editor for writing products descriptions he has to write simple text, like
    <strong>This product has twice the Taurine (1,000 mg) as in our regular strength product (500 mg).</strong> and not all that code. It creates a conflict.
    Where has he copied it from?

    Also he can write description in Visual editor and don’t need to copy any code.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 18:07

    Hello,

    Concerning the menu request we don’t have such options in the theme.
    You may try to use some plugin to achieve what you want.

    Please update Woocommerce plugin. It may fix the issue with slider and gallery images.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 17:12

    Hello,

    Please clarify. Do you want to replace current map images with 2 different images?
    Sorry but your request concerning social media icons is unclear. Could you please clarify it with more details?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 17:06

    Hello,

    As I see your theme version is still 1.3.
    Have you reverted the changes back?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 17:02

    Hello,

    Sorry, but it requires additional customization in the files. Also you can create your custom template for blog posts.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 16:05

    Hello,

    Some plugins are causing the issue. I’ve deactivated all 3rd-party plugins and quick view has started working.
    Please disable the plugins one by one to find out what plugin is causing the problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 15:54

    Hello,

    You’re welcome.
    If there are any questions don’t hesitate to contact us.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 15:53

    Hello,

    You need separate IDs with comma.
    To mark products as New you can refer to this article: http://support.8theme.com/index.php?/Knowledgebase/Article/View/9/0/how-to-mark-products-as-featured-and-new-ones

    Those icons are images and you can change their colors only with some image editor.

    You can achieve the same style for your gallery only if you use Posts Slider element, select Post type and be sure your blog posts have featured images.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 14:32

    Hello @bunmizion,

    Please provide us with wp-admin panel credentials in Private Content.
    Do you wish to add the word “menu” next to the icon and under it? What font size should it have?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 14:26

    Hello,

    To change menu items color in the fixed header area you need add this code in custom.css file:

    .fixed-header .menu li a {
       color: #fff;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 14:20

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 14:19

    Hello,

    Wrong code was written in the product description.
    I’ve removed it and the image has appeared.

    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:45

    Hello,

    I’ve disabled Nice Scroll in Theme Options and the slider is working fine now.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:39

    Hello,

    I’ve added the following code to custom.css file to fix the issue with images on the home page:

    img.hide-image {
    height: 150px;
    }

    Please check the page now.

    Have you made any changes in original theme files?
    After which actions has the Register link disappeared from the top header area?

    Also please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:23

    Hello,

    Please refer to this article concerning your question:
    https://support.8theme.com/index.php?/Knowledgebase/Article/View/9/0/how-to-mark-products-as-featured-and-new-ones

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:12

    Hello,

    Please provide us with a link to your site and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:11

    Hello @laxmikanta,

    You can find xml file (Legenda_demo_data.xml) of Legenda demo in the theme archive.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:08

    Hello,

    Please provide us with the link to your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:07

    Hello,

    Thank you for your feedback.
    We really appreciate it.

    If there are any questions let us know.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 13:05

    Hello,

    I’ve checked all slides in Revolution Slider settings and haven’t found that warning.
    Please specify for what slide you see it.
    Try to clear browser cache and check the slider again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 12:58

    Hello,

    We’re glad you’ve found the solution.
    Concerning the .po file we’ll look into it for any issues.
    Thank you for the notice.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 12:43

    Hello,

    Please specify what the BB and PB widgets are.
    Are they included in WordPress by default or you used some plugins?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 12:30

    Hello,

    Please ask your hosting provider to increase values for upload_max_filesize and post_max_size functions. After that try to import the file again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 01:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 01:10

    Hello,

    As I see you’re using old theme version. Please update it to 1.4 version as some bugs are fixed in it.
    If the problem still persists after that provide us with FTP login details.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 00:58

    Hello,

    Please update the theme to the latest version 1.4 and provide us with FTP credentials, we’ll update some plugins for you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 6, 2014 at 00:45

    Hello,

    Please specify what exactly needs to be changed on your category page.
    Please show us screenshots for better understanding.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 25,620 results - 25,591 through 25,620 (of 31,382 total)
Viewing 30 posts - 25,591 through 25,620 (of 31,382 total)
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