Forum Replies Created

Viewing 30 posts - 24,031 through 24,060 (of 31,382 total)
1 2 3 … 801 802 803 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 19:06

    Hello,

    Have you made any changes in original theme files?
    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #29314 Copied In reply to: Canot get One page to work
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 17:35

    Hello,

    Please update the theme to the latest version 1.5.2 http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    In the package you’ll find new versions of the plugins, which you should also update. They are located in royal/framework/plugins directory.

    Don’t forget to create a back up of your files and database before update:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

    Thank you.
    Regards,
    Eva Kemp.

    #29304 Copied In reply to: Revolution Slider Responsiveness
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 17:28

    Hello,

    We’re glad to hear your site works fine.

    Have a great weekend!
    Regards,
    Eva Kemp.

    #29303 Copied In reply to: Website very slow to load with your theme Royal
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 17:18

    Hello,

    Please ask your host to enable allow_url_fopen function and increase post_max_size and upload_max_filesize values.
    After that try to install template again.

    Regards,
    Eva Kemp.

    #29301 Copied In reply to: Import Data
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 17:14

    Hello,

    Could you please create a FTP user for us?

    Thank you.
    Regards,
    Eva Kemp.

    #29300 Copied In reply to: Problem installing Ultimate Addons for Visual Composer – Blank site
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 17:12

    Hello,

    Please specify for what page you want to create one page navigation. Provide us with the direct link.

    Thank you.
    Regards,
    Eva Kemp.

    #29299 Copied In reply to: One page anchor links options
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 17:05

    Hello,

    Sorry, seems we’ve missed this bug. We’ll send the corrected file to your email address which you used for registration on the forum.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    #29298 Copied In reply to: Invalid HTML
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:49

    Hello @Huss,

    Concerning the plugin activation please read the reply https://www.8theme.com/topic/trouble-with-chat-activation-license-is-verified-but-not-activated/#post-17256
    Have you changed FTP password?
    We’re unable to log in. Please provide us with the correct FTP login details.

    Thank you.
    Regards,
    Eva Kemp.

    #29294 Copied In reply to: Trouble with Chat Activation + "License is verified but not activated"
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:41

    Hello,

    Please update the theme to the latest version 2.5 as some translations bugs have been fixed there.
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    #29291 Copied In reply to: Translation problem
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:33

    Hello,

    Sorry, but to find out what is causing these issues we need to see your site and check how those elements are created.
    Are you unable to publish your site at any host?

    Thank you.
    Regards,
    Eva Kemp.

    #29288 Copied In reply to: Chateau Clinet site update
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:27

    Hello,

    I’ve updated the theme and LayerSlider plugin. Now the slider is visible on the site.
    Please check it.

    Regards,
    Eva Kemp.

    #29284 Copied In reply to: Slider is no longer working
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:20

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #29282 Copied In reply to: Empty Cart text translation
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:16

    Hello,

    I’ve checked Woocommerce Wishlist and it’s shown on a single product page:

    and is working fine. I’ve added a product to Wishlist successfully:
    https://s3.amazonaws.com/fvd-data/notes/168674/1418393604-CJ5Iwp/screen.png

    Could you please clarify what the exact problems are with it?

    Thank you.
    Regards,
    Eva Kemp.

    #29281 Copied In reply to: Woocommerce Wishlist – Please support it (or help me out)!
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 15:02

    Hello,

    Please ask your host to increase post_max_size and memory_limit values.

    Thank you.
    Regards,
    Eva Kemp.

    #29278 Copied In reply to: Fatal error: Cannot redeclare class WXR_Parser
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 13:02

    Hello,

    I’m starting the installation of the theme.
    You’ll be notified when it’s done.

    Thank you.
    Regards,
    Eva Kemp.

    #29262 Copied In reply to: Fatal error: Cannot redeclare class WXR_Parser
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 13:01

    Hello,

    The problem is you didn’t select Stock Qty for your variations:

    Enter the number of products in stock for all your variations.

    Regards,
    Eva Kemp.

    #29261 Copied In reply to: Video full width not working and pause button showing
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 12:48

    Hello,

    I’ve reupdated the theme and updated Revolution Slider and Visual Composer plugins. Now your site is working.
    Please check and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #29259 Copied In reply to: Site not loading after 2.5 update
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 12:03

    Hello,

    So, have you managed to resolve your issue with the help of plugin?
    Do you need further assistance?

    Thank you.
    Regards,
    Eva Kemp.

    #29252 Copied In reply to: Bulk edit sale (reduce regular price by…) applied to all products not working
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 11:59

    Hello,

    Go to WPML > String translation > click the link “Translate texts in admin screens »” at the bottom of the page, find this text and tick it:
    http://imgur.com/XpdOAfv

    After that it will be shown for string translation:
    http://gyazo.com/738d8293e0c0697df19b438ff17ecdf7

    Thank you.
    Regards,
    Eva Kemp.

    #29250 Copied In reply to: Empty Cart text translation
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:41

    Hello,

    Have you created a back up of the site? We can try to update the theme for you.
    Please confirm it.

    Thank you.
    Regards,
    Eva Kemp.

    #29234 Copied In reply to: URGENT: Order Issues – Can't Complete Checkout
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:40

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #29233 Copied In reply to: Invalid HTML
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:39

    Hello,

    1. Please specify for what menu items you want to change background color.
    2. Yes, you need import home.xml file and change your front page in Settings > Reading. The page is created with Visual Composer editor.

    Thank you.
    Regards,
    Eva Kemp.

    #29232 Copied In reply to: Menu: subcategory drop down issue
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:36

    Hello,

    Please provide us with a page link where the issue persists and FTP login details as well.

    Thank you.
    Regards,
    Eva Kemp.

    #29230 Copied In reply to: Visual Composer acting funny
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:35

    Hello,

    We can’t access wp-admin panel with the credentials you provided.
    Please check them or reset the password.

    Thank you.
    Regards,
    Eva Kemp.

    #29228 Copied In reply to: Woocommerce Wishlist – Please support it (or help me out)!
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:32

    Hello @carlatgallardo@gmail.com.

    We can help you to update the theme.
    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #29225 Copied In reply to: Broken Site After Update
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:25

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #29220 Copied In reply to: Currency
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:24

    Hello,

    Sorry, but I didn’t make any changes on your site.
    Please update the theme to the latest version 2.5.
    How to do this you can watch in this video tutorial.

    Thank you.
    Regards,
    Eva Kemp.

    #29219 Copied In reply to: Mobile Version
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:18

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    #29217 Copied In reply to: Site not loading after 2.5 update
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:13

    Hello @Huss,

    As I see you’re using the latest version of Visual Composer plugin, but Ultimate VC Addons plugin is outdated. I’ve updated this plugin.

    Please check.
    Regards,
    Eva Kemp.

    #29216 Copied In reply to: Trouble with Chat Activation + "License is verified but not activated"
    Avatar: Eva
    Eva Kemp
    Participant
    December 12, 2014 at 10:12

    Hello @christoskonstas,

    Your site can’t be accessed. There is an error “Server not found”.
    Please check if you spelled site name correctly.
    Also please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #29215 Copied In reply to: Installation Issues & Fixes (Read First)
  • 1 2 3 … 801 802 803 … 1,045 1,046 1,047
    Viewing 24,060 results - 24,031 through 24,060 (of 31,382 total)
Viewing 30 posts - 24,031 through 24,060 (of 31,382 total)
1 2 3 … 801 802 803 … 1,045 1,046 1,047

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