Hi there,
Our theme needs to be updated and patches applied. Login credentials haven’t been changed and available in the private comments. Thank you.
Forum Replies Created
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#469555 Copied In reply to: XStore theme needs updating but doesn’t list an available update
Hi there,
Our theme needs to be updated and patches applied. Login credentials haven’t been changed and available in the private comments. Thank you.#469493 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi,
It’s our dedicated server and there is 8.5G space left with unlimited file size FTP loading. We’ve enable WP_CRON in wp-config.php#466843 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi Andrew,
Unfortunately, doing so is what breaks the site – it’s why we’re here. I just ran across an earlier message we missed asking for FTP access, etc. I’m going to provide in the private section of this message to help your team navigate and discover the cause(s) of Xstore theme update errors and hopefully get our theme updated. I’m sorry this isn’t an easy fix, but a fix of the theme function is still needed.Please contact administrator
for this information.#466836 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi there,
No changes have been made to the parent theme.“wp-content/themes/xstore/framework/panel/templates/page-navigation.php is missing. ” I can’t explain that. Isn’t this part of your theme package that should be installed when updating the theme?
The child theme contains code that prevents changes to the child theme
only since we have customized features that rely on the child theme to perform. This was done 4 years ago. We’ve successfully updated XStore theme and its needed plugins via “Updates” up until 3 months ago.Running PHP version 8.0 breaks the theme and site.
#466788 Copied In reply to: XStore theme needs updating but doesn’t list an available updateThese credentials should still work. Thanks
Please contact administrator
for this information.#466755 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi there,
There is no access to to “Theme Options”. It throws an error.It might be faster if you could have someone do a thorough review of the Theme files and features to troubleshoot the problem and restore the entire functionality of XStore. You see, it needs to be fixed first before we’re able to run through your suggestions.
#466703 Copied In reply to: XStore theme needs updating but doesn’t list an available updateCould you please let us know if you interrupted the plugin update process, for example, by refreshing or closing the page during the update?
Hi,
As noted in our previous message, we’re unable to auto update via the “Updates” page on the site. The theme and core were done via FTP. We’d love to get “Updates” back so the entire update process is done, including replacing proper plugin’s and turning them on. Can you fix “Updates” for us?#466695 Copied In reply to: XStore theme needs updating but doesn’t list an available updateUnlimited Addons – addons pack for WPBakery Page Builder (formally visual composer) is activated. Please find login credentials in private message. Thank you!
Please contact administrator
for this information.#466690 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi there, we needed to do another update. Still, we’re unable to do updates by the “Updates”, so we FTP’d XStore theme 9.7 into the themes folder. Now, the XStore Core plugin needs updated and when we FTP “et-core-plugin” to the plugins folder, it throws a critical error on the site. Let me know if you need credentials. The site is also not loading portions correctly (https://prnt.sc/Z01LDl1k83ts) on our product pages this could be from an outdated core?
Lastly, we would LOVE to get the “Updates” ability back so we don’t have to come back here for support each time. 🙂
#466641 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi there,
Sorry, one more thing. I have another site that we have Xstore installed on. Same issue. Where can we download the complete package and what files get FTP to which directory? Many thanks!#464013 Copied In reply to: XStore theme needs updating but doesn’t list an available updateLooks like all is well – thank you!
#463909 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHere is your FTP – Thank you!
Please contact administrator
for this information.#463880 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi there,
Permissions updated – please try again. Thank you!#463822 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHere you go – thank you for taking a look.
Please contact administrator
for this information.#463799 Copied In reply to: XStore theme needs updating but doesn’t list an available updateHi Jack,
Does Xstore have built in pricing tables we can employ? If not, is they a pricing table that’s compatible with Xstore you could recommend?#446613 Copied In reply to: Trying to add items to the cart, but they don’t appear once the cart page loads.Hi there,
Any updates on this? Thanks.#446487 Copied In reply to: Trying to add items to the cart, but they don’t appear once the cart page loads.Hello,
Always load “wc-cart-fragments” is now ENABLED. It was off.The issue still remains.
#446428 Copied In reply to: Trying to add items to the cart, but they don’t appear once the cart page loads.Alex,
See private message.Thank you!
Please contact administrator
for this information.#446249 Copied In reply to: Trying to add items to the cart, but they don’t appear once the cart page loads.Hi Alex,
Thank you. We’re currently using Firefox 139.0.1 on a Windows desktop. The same thing happens on Opera One (version: 119.0.5497.40) browser. Both latest versions.#446224 Copied In reply to: Trying to add items to the cart, but they don’t appear once the cart page loads.Hi Alex,
Why make us go through all that of creating a third party account, screenshoting a video, ripping it down, and then uploading it to demonstrate exactly what we described in one simple sentence?Would you like to have access to see in real-time? Or instead, consider going to our site and adding an item to the cart. This will do the same.
Xstore is aware of this specific issue since it addressed it months ago with a patch. Hope this helps!
Please contact administrator
for this information.#446220 Copied In reply to: Trying to add items to the cart, but they don’t appear once the cart page loads.That did it! Thank you!
#230484 Copied In reply to: Edit "Apply Coupon" button during the checkout processSo you know, this error is thrown with Chrome, not Firefox.
#229909 Copied In reply to: New Install HTML Code Across HeaderI have, and they replied to speak with you.
#229906 Copied In reply to: New Install HTML Code Across HeaderI was thinking that too… but it may be back – this time on my cell when tested. See screen shot in private.
The site is now public.
update: It’s WordFence related. I deactivated, and it went away. I completely uninstalled and then reinstalled WordFence, that didn’t help. We have WordFence on all of our other XStore sites…. as you know, we have to have WordFence.
Please contact administrator
for this information.#229886 Copied In reply to: New Install HTML Code Across HeaderSee private content
Please contact administrator
for this information.#229677 Copied In reply to: New Install HTML Code Across Header -















