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Viewing 14 posts - 61 through 74 (of 74 total)
  • Avatar: donhetter
    donhetter
    Participant
    July 20, 2019 at 04:02

    Few follow up questions

    1 how would we remove and replace the current slider image?

    2 you said the current slider image is 1140 x 618, I assume if we have a new slider image created it would have to be that same size?

    3) to replace the current slider image does this image have to be a certain file type? Png, JPG, etc

    New topic:

    4 with our current website logo do we need a different upload sized logo for mobile and tablet devices?

    Avatar: donhetter
    donhetter
    Participant
    July 20, 2019 at 03:20

    The screenshot http://prntscr.com/ohk4yt of the newsletter on the homepage, can this be replaced? for example, could this be replaced with a section we could add text or a section were we could add a photo image? We would want this new section, if possible to be close to the same height and width of the current newsletter section.

    Avatar: donhetter
    donhetter
    Participant
    July 17, 2019 at 16:55

    1 Thank you

    2

    3 In the demo the homepage slider looks like http://prntscr.com/ogct9v which has arrows to slider the button left to right, and 4 round circles at the bottom left of the slider.

    Currently on our website we only going to use one image slider on the homepage. In the future we might change this but now it will only be one custom image used for the homepage slider. Currently on our homepage we have http://prntscr.com/ogcvfv

    1) how do we remove the one round circle at the bottom left of the image?

    2) If you notice on the right and left of the image slider, there is no arrows but squared boxes. I do not know why this is but is there a way to remove them? Basically we just want one fixed image to use that is clickable link, again as stated before in the future we might add more images and use them as sliders that you can scroll through.

    3) As for the http://prntscr.com/ogcvfv which is #1 slider. What is the dimension height, width of this images so we can have a custom image made for this slider?

    Avatar: donhetter
    donhetter
    Participant
    July 16, 2019 at 00:31

    2 I think we got the menu color right this time if you can check if we did, we would appreciate it.

    3 Could you please check to see if we added the code correctly in Global Custom CSS

    5 Could you please check to see if you remove the calender from the website?

    New Questions

    6 We got the browser cache cleared again and this time the top bar, and the two bottom footer bars are black. Could you check on the color to make sure they are the same code of black? For some reason on our devices, the top bar looks more black than the two bottom footer bar menus. the top bar looks more black and the bottom footer menu/copyright bars look like a different color code of black. Also the color shade of the white text and social media buttons on the top bar looks like a different code of white than the text of the menu and copy right text on the footer bars. Could you check on this as well?

    7 When customers add products to there cart and than to search the website to view more products why do we get the attached screenshot? http://prntscr.com/ofiaq2

    When a customer adds a product to there cart and when they go to another product page to search for more products to buy they get two very small cut off images of different products on both right and left side of the screen. We do not know what this is or what its there but it needs to be removed. This happens everytime for example a customer adds a product to the cart and decides to continue to search other products, when they click on any product page, thee two small image appear on each side of the screen.

    Avatar: donhetter
    donhetter
    Participant
    July 14, 2019 at 15:24

    Thank you for the help!

    2 We set the current color of menu items to #222222, if you want to check we did that correctly that would be fine; however, on the main menu the hover effect of the color red is still be shown on each menu page after you click on it.

    3 We followed the instructions and it appears we did it correct but if you noticed on each product page, example: https://officialhcgdietstore.dream.press/product/hcg-triumph-26-day-diet-kit/ the product category “HCG Diet” is still being shown on each product page.

    4) Is there options to remove the right and left side category list from both desktop and mobile devices? I know currently we are working to remove it from all desktop displays.

    5) Is there a way to remove the calender from both right and left side displays. We would like to remove this entirely from the site.

    Avatar: donhetter
    donhetter
    Participant
    July 12, 2019 at 18:37

    Sorry we didnt answer your question, the only experience we have is making changes in dreamhost, dashboard. unfortunately for us the 8theme customization in dreamhost is a lot different than the template monster theme customization.

    Avatar: donhetter
    donhetter
    Participant
    July 12, 2019 at 18:35

    1 We are still confused about this, sorry, as shown on the home pge https://officialhcgdietstore.dream.press that prices and name of products hover over the product image. as shown by the shop page. https://officialhcgdietstore.dream.press/buy-hcg-diet-drops/ the prices and names do not. what options do we need to choose so on the homepage, the name and prices are at the bottom of the product image and they do not hover over the product image as they currently do.

    Once we get this fixed and I hope soon. Is there a way than to change the fonts, make them bolder, bigger etc of the product name and prices as they appear on the home page and the shop page?

    2 At Theme Options > Typography > Menu > Menu 1 level (hover, active) > set the desired color. if we do not want any color or hover effect on the menu what do we choose here? We just dont like when you click on the menu, and go to that page the menu name of that page lit up red.

    3 We set the default category to hcg diet and deleted the uncategorized one we then went to shop side bar and to Hide empty categories, we checked that and saved. Did we do something wrong here? because now the HCG diet cater gory is showing up everywhere on the website?

    Avatar: donhetter
    donhetter
    Participant
    July 12, 2019 at 17:47

    Well I do not know whats going on then, because we wanted both the top bar and the copyright footer, to be the same color black as the menu footer but on our end there both white now! Doesnt matter if we change browers, use different devices to view or clear our browser cache 20 times, both the copyright footer and small top bar is white on our end.

    Avatar: donhetter
    donhetter
    Participant
    July 11, 2019 at 19:02

    added follow up on 3) Where is this section as shown by the screenshot https://prnt.sc/mo0v82

    Avatar: donhetter
    donhetter
    Participant
    July 11, 2019 at 18:49

    1) Can you send a screenshot, where is the product elements page, that we can change the product view? We want the price under the prouct images not hovering over the middle of the image.

    2A) When I talk to my business partner I will send you more details to our question, so you can help us.

    2B) Thank you for the directions to change the menu. If you look at our homepage, when you click on any menu, the menu page you on lits up red. How can see disable this color change. Even on the demo, when you clicked on the page, the menu bar of the page of you was on didnt change to red.

    3) Please send the first screenshot again, the previous one you sent us has no directions.

    4) We will address this issue later.

    5) Got it, thank you

    Avatar: donhetter
    donhetter
    Participant
    July 11, 2019 at 18:27

    1) Please see number 2

    2) The top bar we was told to get the default black like in the footer menu area, just clear the background color and save. We wanted the top bar to be same background color, and white text as the menu footer. Well again we followed the directions and saved. We also used a different browser to view, which didnt work, We also cleared the brower catche server times and stil the changes do not show up.

    Avatar: donhetter
    donhetter
    Participant
    July 10, 2019 at 19:51

    Hi

    You have us directions at https://prnt.sc/och5y3, to clear the Copyrights Background Color you said this would give us the default black well its still not working. This is the copyright section of the footer, that you changed to a white background

    We didn’t ask you to make the previous change to white but someone here did anyway and now its causing us two days of aggravation for nothing. Also the direction given to us to make the topbar black with white text, directions: To change the styles go to Theme Options> Header > Topbar. To change the content Appearance > Widgets > Left and right Topbar widget areas. We followed these directions, saved the changes and no change was made on the actual site, Is there a bug in our template now? Because lately every-time we go appearer, theme options, nothing changes when we saved the work.

    Avatar: donhetter
    donhetter
    Participant
    July 9, 2019 at 23:03

    Hello

    1) On the main menu we have a drop down menu for “blog” it drops down which is what we wanted. However, the word “blog” is still clickable. How we make this unclickable. Meaning blog will be listed on our homepage but it doesnt click to a page, but only dropsdown.

    2) We only have 6 products on in our inventory. How can we have only those 6 products listed on our homepage? instead of sliders which we have now, where it only lists 3 products, which each of them is duplicated for some reason. We just want each of the 6 products listed on our homepage without the slider effect.

    3) We created 6 products. Now the “officialhcgdietstore.dream.press” domain is a temp domain until we completely transfer the content and our real domain over. However, we noticed a big problem here. When we create a product with the product name instead of going to officialhcgdietstore.dream.press/extreme-hcg-30-day-diet/ it goes to https://officialhcgdietstore.dream.press/product/extreme-hcg-30-day-diet/
    It has the word product in the URL. Howe can we change these to just the website name/name of the product, again for example officialhcgdietstore.dream.press/extreme-hcg-30-day-diet. This is a big problem because the previous website is with bigcommerce and the url for all the products is the URL/the product name. This has been established for years with SEO work done on each of the 6 products, we do not want to change the URL of the products to have the word products in it, because it will screw with the SEO ranking and sales.

    4) Thanks we didnt want it change though. We want the footer text and footer background, this is the section where is the copyright information, to have the same background and same white text as the upper footer section that is black with white text.

    Thank you!

    Avatar: donhetter
    donhetter
    Participant
    July 5, 2019 at 17:17

    You sent us several emails replies from non reply email. How are we suppose to reply to a non reply email? Also did you even read your own email, you seriously said “we dont know what your problem is here with the support and suggest ” and tell us we can provide Lighshot screenshots and provide links here” Provide you links to where? where the hell do we have the ability to send you links or screenshots because the contact forms that we went to does not give us the ability to do that! Which contact forms are you even talking about? You sent us several replies to non reply email saying use this contact form, well which one?! you said you can provide screenshots to this link, without even providing us the link!

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Viewing 14 posts - 61 through 74 (of 74 total)
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