Hello,

Thank you for your kind advices.

I must tell you the “Remove Query Strings From Static Resources” plugin do nothing. It has only one purpose to channel the users to a site becoming more and more customers. I ran tests before and after this plugin and the results was the same. So this advice is useless and I don’t want to pay them 150 bucks for fixing your product.

I am not a developer but and business owner and enduser. I started a WP site, bought XSTORE and installed only plugins as offered, suggested by 8theme with minimum contents

I optimized pictures, disabled some plugins and now on this https://www.site24x7.com/web-page-analyzer.html measures “First Byte Time”
2,582 ms, “Total page loading time” is 7,731 ms. It is not acceptable from me.

I even created a test site on Fridays (24.03) and the empty XSTORE theme produced “First Byte Time”=582 ms, “Total page loading time”=4,202 ms. It is about 21 times more of the acceptable by Google ranking policies. It is against of my business. Definitely.

So this very serious issue should be in the scope of your normal product support. I just can’t understand why you offered a paid service for that. I just want to use one of your products with offered functionalities, getting “First Byte Time” within 200 ms. Nothing more.

This is practically a quality assurance of your XSTORE theme. When I bought it you offered this theme as one of the fastest, woocommerce, WPML support product. But it seems to be not. Because if I install XSTORE theme alone the “First Byte Time” is doubled, and when I install woocommerce and WPML plugins the “First Byte Time” increases to 15x or 20x. It is not normal.

I spent days of measuring and optimizing XSTORE and now I use only plugins of offered, suggested and compatibles with minimum contents.

Let me clear and straight. I (as your customer) need solution and I can accept only actions to fix the performance issues of XSTORE. I want to run my business ASAP and don’t have more time to waste for your product, pingponging emails without real actions.

As I offered you before in case of need credentials for the live and test sites please let me know.

Regards,

Hi,
Thanks the smart reply! Your answer really surprised me taking into consideration that others get the help from support to change the style, letter case, colour of the theme for instance here: https://www.8theme.com/topic/theme-changes/.
What is the reason that sometimes Support help to solve the problem and in my case I have to pay for it? Interesting…