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Forum Replies Created

Viewing 30 posts - 31 through 60 (of 119 total)

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CJMillar82

Participant

May 13, 2015 at 15:46

Great thank you. I will remain registered and licensed bc we have another license key for another client and website on a different theme so that’s fine. And since they will be managing their site on the Legenda theme, they will be able to handle that 🙂 Thank you!

#63696 Copied In reply to: Moving license over to client

CJMillar82

Participant

May 11, 2015 at 17:29

This is now fixed, thank you for your help!

#63257 Copied In reply to: No Proceed to Checkout button on Cart Page after Upgrade

CJMillar82

Participant

May 9, 2015 at 17:16

We see the categories removed from the shop page, but the products are not centered.

We still can’t see the short description on the individual product pages.

The cart icon is back, and the site has been updated and all plugins are current. Please help thank you!

#62946 Copied In reply to: WooCommerce Site Issues – Urgent/Multiple Issues

CJMillar82

Participant

May 7, 2015 at 01:37

Also seeing cart issues: http://equiflexsleeve.com/cart/

There is no cart icon or shop icons in header and no way to get to the cart through the site without manually typing in the URL. There’s no cart icon in checkout either so you can’t edit your product selection at all.

In the cart, we’re also seeing issues where the totals are appearing twice at the bottom of the page. We resolved the duplicate buttons in checkout but the issue still exists on the cart page.

PLEASE help!

#62283 Copied In reply to: WooCommerce Site Issues – Urgent/Multiple Issues

CJMillar82

Participant

May 7, 2015 at 01:28

I got the site fixed/updated but still need help with this:

Shop page: http://equiflexsleeve.com/shop/
1) remove categories as we only have one category (left side of page)
2) remove filters / default sorting as we only have 2 products

Individual product pages: http://equiflexsleeve.com/product/equiflexsleeves-for-horses/ and http://equiflexsleeve.com/product/equiflexsleeves-for-ponies/
1) no short description is displaying no matter what I try to do or how I save it. It just disappears.

#62282 Copied In reply to: WooCommerce Site Issues – Urgent/Multiple Issues

CJMillar82

Participant

May 6, 2015 at 23:55

Duh….sorry haha! Updated and it’s working now!

#62281 Copied In reply to: Java Error at Checkout

CJMillar82

Participant

May 6, 2015 at 18:03

sorry don’t know why site credentials didn’t show up

Please, contact administrator
for this information.

#62217 Copied Theme version: 1.5.2 WooCommerce version: 2.3.8 In reply to: Java Error at Checkout

CJMillar82

Participant

May 6, 2015 at 03:27

I posted this in the Royal thread – no idea why it got saved over here?!

#61898 Copied In reply to: WooCommerce Site Issues – Urgent/Multiple Issues

CJMillar82

Participant

March 17, 2015 at 18:30

Ugh yeah it happens wherever we are. I’ll research it further thanks.

#50282 Copied In reply to: Lost Order History

CJMillar82

Participant

March 6, 2015 at 21:11

We were going to update on the dev site but since it’s not e-comm yet, this works as well. I included site info below! THANK YOU!

Please, contact administrator
for this information.

#48032 Copied In reply to: Which Downloads to Update Theme With?

CJMillar82

Participant

March 3, 2015 at 18:10

Ugh we are having the issue again –

Hi there,
I’m trying to order some of your tall boot socks however your website won’t let me create an account or go to checkout. It says the website is unsafe, even if I use Firefox or Internet explorer instead of chrome. Can you fix this?

Just got that from a customer. No idea why this isn’t working. Any ideas?

#47057 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 25, 2015 at 18:17

installed HTTPS plugin and people started having issues on Chrome where it wouldn’t recognize the plugin. the entire site doesn’t need to be HTTPS, just checkout, so I removed it and we seem to be running okay.

Still can’t figure out how to view prior orders though – the total order count is way more than what you can actually see. Any ideas?

#45450 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 20, 2015 at 05:24

OMG that did it! removed cache plugin!

#43929 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 20, 2015 at 04:11

I don’t have GoDaddy managed wordpress! Just a regular cPanel hosting so that’s good. Let me try the cache thing.
LOL I’ll disable wishlist.

#43927 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 23:50

The only clear cache plugin I use is WP Fastest Cache which has never caused an issue for me on any site I’ve used it on, as it’s very popular and very regularly updated. Is that one okay from what you know?

#43882 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 23:48

Actually we’re on cPanel so that is good because we are scheduled for automatic backups and they were able to help us with the SSL issue today in about 30 minutes which wasn’t too bad at all.

Everything is backed up automatically which is great. We use cPanel bc the WordPress Managed Hosting by GoDaddy is only good for basic sites, NOT e-commerce!!! I agree with you there!!!

Thank you SO MUCH for your help. Right now we’re on Legenda 2.6, and WooCommerce 2.1.8 and it seems to be working well which is good. Can you take a look and see if you have the same positive experience? If the site works for you, I will keep it as-is for now.

Only remaining issues are for some reason, we’re stuck when you try to add this simple WooCommerce product to cart: http://giddyupgear.com/product/govelope-pro-baker/ BUT I am testing changing it to a variable product with just one variable and I believe that will work. IT WORKED!!!!

I’ve been doing most of my updates via FTP since that seems to be more thorough. Please let me know if you see the site working properly – thanks!

Last issue – can’t get wishlist to work. Not sure what to do about that…everything else seems ok (still need to get orders to show up).

#43881 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 21:41

I do have SSL certificate. I’ll try that plugin. Currently I’m on 2.6 Legenda, but can rollback to a prior version – just need to figure out via GoDaddy how to do just that rather than restore the entire site.

To roll back WooCommerce, I was able to re-download the older versions of WooComm via the web, and then install via FTP (that’s how I mistakenly lost order visibility).

So the issues are:
I will test new SSL plugin and let you know how it goes – thank you for your help!
Do I need to roll back to Legenda 2.5 and if so what is the best way to do this?
Any idea how to re-add the orders to be viewable in WooCommerce as they are there (total order count is there) but nothing shows up under detail – please help!!!

Thank you!!!!
I have hope!!!

#43846 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 19:52

I am also having the issue where you can’t add individual products to the cart by clicking through from the product page. Here is an example: http://giddyupgear.com/product/govelope-pro-baker/

It just gets hunt up trying to add to cart. Any help would be greatly appreciated in resolving this, thank you!

#43832 Copied Theme version: 2.6 WooCommerce version: 2.1.8 In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 19:39

I was able to export from my dev server all the order data, and import it into the current site which worked fine, however now all I see on the Orders page is the total order count, but no order details. I know they are there, but I just can’t them to display. Any ideas?!

#43828 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 09:13

After much testing, I found that the current theme version, coupled with WooCommerce 2.1.8 will allow checkout if anyone else needs to roll it back.

HOWEVER, I’ve now lost all prior order history. I know it’s in the database somewhere, as it’s all been backed up. How can I restore the data to show in my admin panel for the website so I can see prior orders until the new theme is updated/fixed?!

Any and all help is appreciated! Thank you!

#43630 Copied Theme version: 2.6 WooCommerce version: 2.1.8 In reply to: Problemes in Shop Page

CJMillar82

Participant

February 19, 2015 at 06:56

I can’t believe the issues here.

If we need to roll back to a different / older version, I’d like to know which version, of theme and/or WooCommerce, and where I can re-download them so that I’m installing totally clean files to see if this can be fixed. Beyond frustrated.

#43605 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 18, 2015 at 17:54

I have a backup that I can roll back to, but then I ALSO need to re-add the products that had been added since the last updates and deal with some of the prior issues we’ve had with the site. There hasn’t been any regular point of time where we’ve had the site run properly without ongoing issues with this theme.

At this point, I think we need to just change themes and call it quits here because this is awful! I’ve already lost customers due to these issues, and keep losing more.

#43460 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 18, 2015 at 00:13

Please wait?! WE CANNOT TAKE ANY ORDERS!!!! How are we supposed to wait for another theme release/update when we can’t take any orders at all and the entire cart crashes?! This is unacceptable!!!!

#43154 Copied In reply to: WooCommerce Major Cart issues – checkout doesn't work!

CJMillar82

Participant

February 18, 2015 at 00:04

WE CAN’T WAIT! Our site is currently unable to take orders and we just launched a new product line. This is horrific!!! I started a new thread with more information as – please wait, sorry you can’t take any orders, is just awful!

#43151 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 17, 2015 at 19:41

All of our plugins and the theme are updated. This is a theme issue and needs to resolved ASAP! Thank you!

#43091 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

February 17, 2015 at 19:40

I am having the same issues as well – and the checkout cart and buttons are all duplicated. It’s a nightmare as people can’t check out. PLEASE HELP!

http://giddyupgear.com/cart/

Proceed to checkout button appears twice.

In checkout, the payment method buttons appear twice, types of payments accepted appear twice, and there are two sets of Place Order buttons. This is causing fatal errors when people try to check out. In addition, like many others, I get the same error message: Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

WooCommerce also said all of these issues are within the theme and need to be fixed in order for the cart and checkout to work. PLEASE HELP!

Please, contact administrator
for this information.

#43089 Copied In reply to: Problemes in Shop Page

CJMillar82

Participant

January 30, 2015 at 22:05

Still having this issue with the child theme:
The footer on equiflexsleeve.com is still formatted wrong?? It’s missing the Facebook widget on the right side bottom, and the padding around the header is all cutoff. I checked the static blocks used to create this section and all the settings are correct, and if I switch back to the main theme from the child theme, the footer is automatically fixed.

Can anyone help with this? Thanks!

#38499 Copied In reply to: Issue creating child theme/updating custom css

CJMillar82

Participant

January 30, 2015 at 21:41

Question – where do I go to capitalize the “S” in stories in the breadcrumbs, and where do you need me to save that file? Or how do we save it?

#38493 Copied In reply to: Page not found issues

CJMillar82

Participant

January 30, 2015 at 21:36

Thank you!

#38492 Copied In reply to: Page not found issues

CJMillar82

Participant

January 30, 2015 at 21:35

We also need the Royal theme updated for our other site located at Equiflexsleeve.com.

Please, contact administrator
for this information.

#38491 Copied In reply to: Site needs plugins updated
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