Hello, @M Arsal,

Thanks for using our Theme.

I have checked your site on page speed insights and found that there are some things that need to be optimized like “Server respond time, CSS, and image” see image: https://postimg.cc/1VcGy4M6 the thing is when you optimized the CSS and images the server response time will affect auto to optimize the CSS and image you can use any third-party plugins, especially WP Rocket plugin once you are done with the optimization check the site speed you will get a better result.

Regards 8Themes Team.

Hello, @Andrés,

I don’t see any issues on your site also the screenshots you shared with us. I have seen them all good in the screenshots too, so what problem you are facing with the template can you please elaborate on it with the help of a video for a better reference to understand.

Regards 8Themes Team.

Hello, @Cube54,

Actually, it is a cache and CDN issue nothing else because if a thing is working fine on the backend editore it should work fine on the frontend I have checked your site there are no third-party plugins installed so it is clear that it is not a third-party plugin conflict issue. See image: https://postimg.cc/Bjqv2TRK there are CDN activated on your site please first contact your service provider “Hosting Support” to disable the CDN from your site completely and flush the server cache then check back to your issue after clearing the browser cache I hope it will be resolved.

Regards 8Themes Team.

Hello, @Saira,

The centered type of the menu uses Ajax loading of the mobile menu content and there is no option to disable it. If you don’t like this effect change the mobile menu type to right or left http://prntscr.com/w7v2qr

Regards 8Themes Team.

Hello, @Goldy,

Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> XStore >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

Also, please Navigate to Loco >> Plugins >> XStore-Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.

https://wordpress.org/plugins/loco-translate/

Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.

https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order

If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.

https://localise.biz/wordpress/plugin/manual/filesystem

If the issue still exists then please send me the WP admin login details of your site so I will check and solve the issue for you.

I have created the video for you as well, please watch it here: https://www.veed.io/view/f3af6db6-59bc-48d9-b83f-8e1b2d838e84?sharingWidget=true

Regards 8Themes Team.

Hello, @stefdj,

Simply go to the Dashboard >> XStore >> Theme Options >> Header Builder >> Search then click on the “mobile” at the search type option then choose the “Full-Width Layout” option as you can see in this image: https://postimg.cc/Hc7TYqmm then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mohamed aly,

Our theme has two features for the product page.

1. Pre-Build layout
2. Product page builder

I made a detailed video for you to know how to use these two features here is the video link: https://streamable.com/5j6ysy please watch the complete video for a better reference.

Regards 8Themes Team.

Hello, @PJone,

Actually, the issue seems not to come from our theme can you please check it by activating the storefront or the WordPress default theme like (Twenty Twenty Two) theme because it looks like the issue is coming from the WordPress core files or from the third-party plugins please check and if the issue is coming from our theme then please share valid access of your site because your provided is not valid as you can see in the image: https://postimg.cc/5Yk6h1N6

Regards 8Themes Team.

Hello, @Andrés,

Your site is locked see image: https://postimg.cc/JDCW3s15 whenever I try to go to the backend admin dashboard it is locked and I am not able to check and fix your issue please fix the locked issue so that I will be able to check and fix your issue.

Regards 8Themes Team.

Hello, @Alessandro,

1. I can see you are using the WP Bakery page builder on your site and you have set that row using the WP Bakery ROW element.

So for making that ROW for the complete page, it provides the option, first of all, you have to set the image as a background image to ROW from the row design options: https://postimg.cc/62y466FC

And then you have to set the ROW as “Full height row?” from the row general settings: https://postimg.cc/Yvr9qqWj

2. Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Desktop Custom CSS and it will remove the vertical space from your page.

.page-template-maintenance .template-content {
    margin-left: 0 !important;
}

If after following the above-described solutions, the issue will still persist then please grant me access to your site, as your server doesn’t allow me to log in and it blocks my IP see image: https://postimg.cc/jDdK94XC I am accessing your site from Pakistan please whitelist Pakistan so that I will be able to login to check and fix your issue.

Regards 8Themes Team.

Hello, @filmguerilla,

I have checked your site on chrome and Firefox browsers there is no issue navigation is working fine here is the video for a better reference: https://streamable.com/vwul7k please watch the complete video for better reference. It must be the cache issue.

Regards 8Themes Team.

Hello, @bnourse,

Actually, on the brand page number 2 the word is there but the size of the font is set to 0 that’s why it doesn’t appear to see here is the image of the issue: https://postimg.cc/bdJGNHx6 now to solve the issue you can add the below code in the Dashboard >> XStore >> Theme Options >> Theme Custom CSS

[class*=paged-].woocommerce-page .page-heading.bc-type-left2 .title{font-size:18px !important;}

Then save settings and check back to your site after clearing the browser cache. The result will appear like this: https://postimg.cc/ZBDv555L

Regards 8Themes Team.

Hello, @USSH,

The page cart and checkout are coming from the WooCommerce plugin and its default WooCommerce plugin functionality our theme does not have any influence on it. Please try to check it once by activating the default WordPress theme like “Twenty Twenty Two” just to make sure that the issue is with our theme or not. If the issue persists with the default WordPress theme as well then it makes clear that the issue is not because of our theme and you have to contact WooCommerce support for it. Otherwise please share the FTP and working WP Admin Credentials with us.

Regards 8Themes Team.

Hello, @mathieu Fontaine,

1/ Do you have the same notice about the image’s lazy load when all 3rd party plugins are disabled? Maybe, some settings, of a plugin on your site, caused the issue, please check.

2/ Can you please share your site wp-admin URL and access in the private content area and allow us to debug your site in order to solve your issue.

Note: Please take a complete backup of your site first then share the access of your site.

Regards 8Themes Team.

Hello, @Mario :),

If you want to show just the smallest price then you should use the theme option to show “From” for the variable product and there is no need to hide the price using the Custom CSS.

First of all, you have to remove that Custom CSS Code, and then you have to turn ON the option: “Show only minimum price for the variable products” under XStore >> Theme Settings >> WooCommerce >> Shop >> Product Styles: https://prnt.sc/0e99biCJm_cY

This is the only possible way.

Regards 8Themes Team.