Forum Replies Created

Viewing 30 posts - 1 through 30 (of 46 total)
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  • Avatar: autenber
    autenber
    Participant

    Solved this problem thanks, I read and watched the videos that were in the theme documentation, excellent & very helpful videos 🙂

    Cheers

    #148185 Copied In reply to: Cannot install child theme & the Royal Theme not Royal Theme
    Avatar: autenber
    autenber
    Participant

    Hi there Eva,

    Thanks for getting back to me on this.

    It is now working on all devices and web browsers, the problem was that my WooCommerce settings was set to – Force secure checkout / Force SSL (HTTPS) on the checkout pages (an SSL Certificate is required), I turned it off because I think that was causing the loop when I clicked on the proceed to checkout button. Im not sure if it is good to be turned off but it did the trick.

    It seems to working and the checkout button is all ok as well, thanks again for all your help guys 😉

    #129223 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    Hi there Eva,

    The website is looking ok but the ‘proceed to checkout’ on the cart page still loops. But when you hover over the cart and then click checkout that works, but most customers wont know that.

    So on the cart page the proceed to checkout button still doesn’t work, can you please check it out?
    Thanks

    #129201 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    Ok Eva it seems to be working on firefox and safari now

    #129108 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    Ok thanks,

    I see that the site is working ok again, ive checked it on my iphone, ipad, imac, desktop pc and a laptop. The site looks ok, ive used firefox, googele chrome, internet explorer and safari. The proceed to checkout button still persists to loop, but when changes are been made to fix this by you guys other problems seem to occur!

    #129107 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    Hi Eva,

    When I hover over the cart and click checkout it seems to work, but when I click proceed to checkout it still just loops.

    Also the mobile version of the site has crashed and the rev slider isnt working, the products arnt showing up and other plugins are not loading.

    What ever you did, didnt work please change it back so the other plugins can work.

    #129101 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    It looks like you have to log in to proceed to check out, How do I change this?

    #129095 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    When I hover over the cart and click on checkout, it take me to a registration page. This is very frustrating, please can you take a look at it?

    thanks

    #129089 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    Hello any luck on looking into thus for me? I cant afford to be down again, the proceed to check out button just loops around again.

    #129082 Copied In reply to: Proceed to check out not working
    Avatar: autenber
    autenber
    Participant

    Yes got it, thanks Robert for your help

    #129063 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Thanks Robert but that didnt work, theres a custom file where I changed the code and re uploaded it with FTP but I don’t remember what file it is to change the social media icons to instagram, facebook, twiter, linkedin and mail.

    Can you tell me which file I can edit the social media icons?

    cheers

    #129059 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Is there a way to change the social icons to my own?

    #129053 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Ok, I would just like to add my own icons like facebook, instagram, twitter, message, linkedin how do I do these social icons

    #129043 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Just one more thing

    The breadcrumbs header doesn’t seem to fit can you fix this

    #129038 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    I think I fixed the shop page 🙂

    #129037 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hi there Robert,

    Thats great thanks I think it worked, can you take a look at few more issues I have with the update?

    – On the home page on the top menu I want the currency and language convertor to not show up
    – Also my social media icons have gone back to default, how do I customise my footer social media icons
    – On the shop page can you remove the image and double lines, and the categories at the bottom of the page
    – Also on the shop – the add to cart button and next page dont work.

    Thats all I can see for now.
    Thanks

    #129035 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hello there,

    My website has been down for 2 weeks now and is getting worse, my home page is completely out of sinc and has no layout at all. Ive had to post a message saying its down because we have some technical difficulties.

    After I reinstalled my entire website I still face the same issues! I just want to add new products to my website but the visual composer doesn’t work so I cant edit a page or product!

    Then I want to only have 1 working proceed to checkout button!
    When I updated the theme all my settings and other functions on the website didn’t work!

    The rev slider doesn’t work as well and its just looking un usable. Can you updated the theme and plugins for me and just get it working again?

    The site is using a coming soon/maintenance plugin at the moment.

    Ill drop my wp-admin and FTP credentials in private and hope you can fix my site.
    Thanks again

    Please, contact administrator
    for this information.
    #128975 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    I have to reinstall my entire website and still face the same issues! All I wan to do is add new products to my website but the visual composer doesn’t work so I cant edit a page or products!

    Then I want to only have 1 working proceed to checkout button!
    When I update the theme all my settings and other functions on the website don’t work!

    Something has gone wrong here and needs to be fixed, but its probably going to be left up to me to find an alternative theme or platform in the end, because this is unbelievably hard work.

    #127995 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    The checkout button doesn’t work!
    My social media icons don’t work!
    All the fonts have changed!
    The language symbols and currency symbols need to disappear!
    The footer on the about page is not even there!
    OMG the list of problems are endless, Im going to have to do a fresh install of my entire website once AGAIN because you guys cant fix the proceed to checkout problem!

    #127985 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    On my shop page
    – all the fonts have changed
    – the language symbols on the menu need to disappear
    – the currency symbols
    – all the images are under each other than in carousal
    – I cant login to my wordpress

    Fatal error: Cannot use object of type WP_Error as array in /home4/autenber/public_html/deadwoodapparel.co.uk/wp-content/plugins/mojo-marketplace-hg/inc/notifications.php on line 22

    And the site is just a mess! Theres got to be an easier way to update a theme in future without loosing all your settings.

    #127982 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hi there Eva,

    Thanks for the help much appreciated.
    My website is now updated thanks, can you please check over the issues for me?

    Also can you please the proceed to checkout button on my website? I only need 1 and the top one works but the bottom on just loops.

    And finally on the contact page the email captcha image is not loading up.’

    Ive also got a a lot more issues now like fonts, menus, social media icons etc but only on my home page and terms page

    Thanks

    #127981 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hello there Jack,

    Thanks for your reply.
    Can you please tell me which file to download to update the theme? Is it Royal Child Them?

    Thanks

    #127950 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hello there,

    Did you manage to have a look at my website?

    Thanks again

    #127907 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hi there,

    Thanks for your reply and help with the updating my plugins, so theres no update on the actual theme just the plugins?

    Also can you please check the double proceed to checkout button on my website? I only need 1 and the top one works but the bottom on just loops.

    And finally on the contact page the email captcha image is not loading up.
    Can you please check over these for me?

    Thanks

    Please, contact administrator
    for this information.
    #127878 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hi there again Eva,

    Do I download all these plugins and where do they go?
    Royal Child Theme
    Royal PSD – Corporate
    Royal PSD – Ecommerce
    Royal PSD – OnePage v – part 2
    Royal PSD – OnePage v – part 1
    Royal PSD – Coming Soon Pages
    Royal PSD – SubPages
    Screets Live Chat v 2.0.5
    Essential Grid v 2.0.9.1
    Master Slider v 2.29.0
    Ultimate Addons for Visual Composer v 3.16.3
    Visual Composer v 4.11.2.1
    Revolution Slider v 5.2.5.1

    Thanks again

    #127806 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hi there Eva,

    It wont let me download the plugins
    https://www.8theme.com/download-plugins/
    can you please send me a new link?

    Thanks

    #127792 Copied In reply to: Visual composer and double proceed to checkout
    Avatar: autenber
    autenber
    Participant

    Hello,

    I have re-installed wordpress and my site is still not responding! I have been talking to my host the whole day about these errors and it looks like the plugins that come with the theme are causing the problems. The plugins/Ultimate_VC_Addons/modules/Ultimate_Flip_Box.php is the problem, when ever I enable it I get an error and I cant log into my wordpress dashboard! Can you help with this?

    thanks

    #82279 Copied In reply to: DOUBLE CHECKOUT BUTTONS AND DOUBLE PAYMENT METHODS
    Avatar: autenber
    autenber
    Participant

    Hello again Eva,

    I am re-installing all the sites content from a backup that was made yesterday. Hopefully the site will be back to its original state.

    Thanks

    #82255 Copied In reply to: DOUBLE CHECKOUT BUTTONS AND DOUBLE PAYMENT METHODS
    Avatar: autenber
    autenber
    Participant

    I have had to shut my website down because everything was out of sinc and all my settings were reset. What do you suggest I do?

    #82241 Copied In reply to: DOUBLE CHECKOUT BUTTONS AND DOUBLE PAYMENT METHODS
    Avatar: autenber
    autenber
    Participant

    Hi there Eva,

    Thank you for updating our site, but the ‘proceed to checkout’ button doesn’t work at all. And Ive received a few complaints already about this.

    Since the update I now have noticed more issues.

    * Product pictures out of sinc (no slide show)
    * My social media icons have reset
    * Most of the font has changed
    * Newsletter doesn’t respond
    * CAPTCHA Security Image not showing
    * Breadcrumbs not loading

    Oh my gosh, should I be worried about all this? I hope you can fix it before the stress sets in.

    Thanks again
    Regards,
    Ryan

    #82232 Copied In reply to: DOUBLE CHECKOUT BUTTONS AND DOUBLE PAYMENT METHODS
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