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DOUBLE CHECKOUT BUTTONS AND DOUBLE PAYMENT METHODS

This topic has 11 replies, 2 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

autenber

Participant

August 24, 2015 at 16:23

Hello there,

I was wondering if you could please help me with this. I have double “Proceed to Checkout” buttons on the checkout page on my site and only one button seems to work. Its really strange because when Im logged in they both work, but when I act as a customer only the one works. This is annoying because it could drive my customers away!

Can you please help?
Thanks again.
Kind regards,
Ryan

Please, contact administrator
for this information.

#81990 Copied

10 Answers

Eva Kemp

Support staff

August 24, 2015 at 16:29

Hello,

Have you updated Woocommerce and the theme?
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#81993 Copied

autenber

Participant

August 24, 2015 at 16:37

Hi there Eva,

Thank you for getting back to me.
Can you please do this for me, Im scared I do something wrong and mess things up.

Thanks again
Regards,
Ryan

#82000 Copied

Eva Kemp

Support staff

August 24, 2015 at 17:09

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.
Confirm you’ve already made a backup of the site and database.

Regards,
Eva Kemp.

#82012 Copied

autenber

Participant

August 24, 2015 at 18:19

Hi there Eva,
Here are my FTP and wp-admin panel credentials. And yes I have just backedup my site.

Thanks
Regards,
Ryan

Please, contact administrator
for this information.

#82023 Copied

Eva Kemp

Support staff

August 25, 2015 at 09:45

Hello,

I’ve updated the theme for you.
Please check your site now.

Regards,
Eva Kemp.

#82126 Copied

autenber

Participant

August 25, 2015 at 15:41

Hi there Eva,

Thank you for updating our site, but the ‘proceed to checkout’ button doesn’t work at all. And Ive received a few complaints already about this.

Since the update I now have noticed more issues.

* Product pictures out of sinc (no slide show)
* My social media icons have reset
* Most of the font has changed
* Newsletter doesn’t respond
* CAPTCHA Security Image not showing
* Breadcrumbs not loading

Oh my gosh, should I be worried about all this? I hope you can fix it before the stress sets in.

Thanks again
Regards,
Ryan

#82232 Copied

autenber

Participant

August 25, 2015 at 16:18

I have had to shut my website down because everything was out of sinc and all my settings were reset. What do you suggest I do?

#82241 Copied

autenber

Participant

August 25, 2015 at 17:13

Hello again Eva,

I am re-installing all the sites content from a backup that was made yesterday. Hopefully the site will be back to its original state.

Thanks

#82255 Copied

autenber

Participant

August 25, 2015 at 21:57

Hello,

I have re-installed wordpress and my site is still not responding! I have been talking to my host the whole day about these errors and it looks like the plugins that come with the theme are causing the problems. The plugins/Ultimate_VC_Addons/modules/Ultimate_Flip_Box.php is the problem, when ever I enable it I get an error and I cant log into my wordpress dashboard! Can you help with this?

thanks

#82279 Copied

Eva Kemp

Support staff

August 26, 2015 at 08:24

Hello,

Please specify what error you’re getting and provide us with correct wp-admin panel credentials.

Regards,
Eva Kemp.

#82305 Copied
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