Forum Replies Created

Viewing 30 posts - 61 through 90 (of 6,582 total)
1 2 3 4 … 218 219 220
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 5, 2025 at 14:38

    Please note that you can easily find your license certificates by following this link: https://themeforest.net/downloads Under each purchased item, you will see a Download button. In the dropdown menu, please select “License certificate & purchase code” to download the license file.

    There should be three licenses for the XStore theme. Kindly download all of them and send them to us.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    #461650 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 5, 2025 at 14:32

    Dear Andrei Andrei,

    Thank you for your message.

    We appreciate your purchase and cooperation. Please send us the two additional license codes you obtained so that we can verify them on our side. Once we receive and confirm the licenses, we will be able to proceed with the requested customizations.

    If you need assistance with finding or sending the license codes, please let us know and we will guide you through the process.

    Best regards,
    8Theme’s Team

    #461648 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 5, 2025 at 13:35

    Hello, NxtArt_ro,

    Unfortunately, we are unable to fully reproduce your issue on our side. Therefore, we kindly ask you to test the following file. If the problem disappears after testing, we will automatically include a patch that resolves this issue.

    Please replace the following file:

    wp-content/plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php

    Best regards,
    8Theme Team

    Content is visible for topic creator and
    support staff only.
    #461638 Copied In reply to: Issue with XStore Core – Waitlist triggers translation too early
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 5, 2025 at 13:19

    Dear Andrei Andrei,

    Thank you for your message.

    Please note you should have a total of 3 licenses under your ThemeForest account — 1 from your existing project and 2 additional ones purchased for the customisation requests mentioned earlier. You can download and register them under your account on 8theme at the following link: https://www.8theme.com/account/

    If you receive a message saying that the license is already added, please make sure you are logged in with the same account used for the purchase. If the issue persists, kindly provide us with your purchase codes or screenshots, and we will be happy to assist you further.

    Best regards,
    8Theme’s Team

    #461637 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 5, 2025 at 12:05

    Dear Andrei Andrei,

    Thank you for your message and for purchasing our service.

    Please register your two additional licenses in your dashboard for verification purposes:
    https://www.8theme.com/account/

    Once the staging site is set up to match your desired version, we will be happy to assist you with the remaining customizations and any other minor requests.

    Best regards,
    8Theme’s Team

    #461624 Copied In reply to: Replate old theme with Xstore template withou losing products and categories and SEO
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 4, 2025 at 14:27

    We are still unable to access your website. It seems that IP blocking is enabled on your side. We have tried connecting through VPNs from different countries, but the result remains the same. Therefore, we kindly ask you to temporarily disable IP blocking and review the following article:

    https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    Best regards,
    The 8Theme Team

    #461559 Copied In reply to: Register option isn’t showing on my website as i saw on theme, please fix it for me. Thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 4, 2025 at 13:50

    Hello jepesat,

    We would like to inform you that the following archives are currently available for you to download:

    – XStore – Installable Archive
    – XStore CORE

    Unfortunately, we do not provide older versions of themes and plugins for download.

    Best regards,
    The 8Theme Team

    #461555 Copied In reply to: Subject: No download access for my XStore license Message: Hello, I purchased XStore via Envato and
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 4, 2025 at 13:17

    Hello, Elemetos,

    Unfortunately, we do not have access to your website. Please check whether your site is working properly and ensure that there are no restrictions such as whitelists or similar blocks in place.

    Best regards,
    8Theme Team

    #461545 Copied In reply to: Register option isn’t showing on my website as i saw on theme, please fix it for me. Thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 4, 2025 at 09:15

    Hello, Peter,

    At the moment, such a module does not exist. You can add a review using the standard method from the frontend or by using the comments section in the product editor. Please refer to the attached screenshot for more details.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461524 Copied In reply to: Reviews on webpage
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 4, 2025 at 08:57

    Hello, Atip,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #461523 Copied In reply to: Display variation photo according to the selected filter in shop archive
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 16:09

    Dear tlongurov,

    Thank you for your message. We appreciate you bringing this to our attention. We have corrected the issue, and the proper invoice is attached to this message.

    Regarding your refund, it has been processed and should appear in your account within the standard processing time of 3–10 business days, depending on your payment provider.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461466 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 15:58

    Hi budfwaldo,

    Thank you for contacting us. We have carefully reviewed your inquiry.

    1) We did not find any issues with the map page reloading. Please clear your browser cache and try again. You may also refer to the attached video for guidance.

    To center the title within the block, please add the following CSS code in:
    Customizer → Theme Custom CSS → Global CSS: 

    .woocommerce-cart.woocommerce-page .etheme-product-grid-item .woocommerce-loop-product__title.etheme-product-grid-title {  
 text-align: center;  
}

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461465 Copied In reply to: Update Cart when product added on cart page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 15:38

    Hello, NxtArt_ro,

    Unfortunately, the access credentials you previously provided for the admin panel and FTP are no longer valid. Could you please provide us with the current access details?

    Best regards,
    8Theme Team

    #461464 Copied In reply to: Issue with XStore Core – Waitlist triggers translation too early
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 12:53

    Dear tlongurov,

    Thank you for your message. We have successfully refunded all three orders. From our side, everything possible has been completed at this moment. Please find the attached screenshots for your reference.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461432 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 11:54

    Dear nickporter,

    You are always welcome. Please let us know how we can assist you.

    Best regards,
    8Theme Team

    #461412 Copied In reply to: Problem with search results page not displaying correctly
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 11:49

    Dear tlongurov,

    Thank you for your message and for providing the bank extract. Please confirm that everything now looks correct with your account on 8theme. Once we receive your confirmation, we will proceed with the refund for the three additional payments.

    Best regards,
    8Theme Team

    #461411 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 09:52

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    #461394 Copied In reply to: For this product variant, quantity selection is not possible on mobile.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 09:51

    Hello, Will,

    To change the label “Phone” to “Phone Number,” please open the checkout page in the Elementor editor. Then, open the Checkout Page widget, go to the Billing Details tab, and there you can modify both the position and the labels of the fields.

    However, please note that adding an entirely new field in this way is not possible, as it requires additional customization beyond the scope of our support.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461393 Copied In reply to: I want to change Phone Number field at Checkout page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 09:39

    Hello, Recep,

    This issue was caused by a recent WooCommerce update and will be automatically fixed in our next release

    Best regards,
    The 8Theme Team

    #461391 Copied In reply to: For this product variant, quantity selection is not possible on mobile.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2025 at 09:26

    Hello, sedzplug,

    Unfortunately, this option is not available at the moment. However, you can submit a request for the development of such a widget using the following link: https://www.8theme.com/roadmap/

    Best regards,
    The 8Theme Team

    #461389 Copied In reply to: a products grid widget contain filter by brand and categories at the same time
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 16:26

    Hello, gewoonbovenaan,

    Unfortunately, the FTP and admin access previously provided to you are no longer valid.

    If you would like to remove the zoom effect for this specific product, please add the following code in Customizer → Theme Custom CSS → Global CSS: 

    #product-36708.single-product-builder .etheme-woocommerce-product-gallery img.zoomImg {
    display: none !important;
}

    Best regards,
    8Theme Team

    #461350 Copied In reply to: Single product builder overwrites all others
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 14:45

    Dear tlongurov,

    We have canceled all subscriptions associated with the account info@4sezoni.mk. Please review and confirm that everything meets your expectations.

    Once we receive your confirmation, we will proceed with the refund to your bank account. At this stage, it is important to ensure that everything related to your 8Theme account is clear and functioning properly.

    Best regards,
    8Theme Team

    #461339 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 13:39

    We have already canceled your additional orders.

    Best regards,
    The 8Theme Team

    #461330 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 13:27

    Hello,

    We are glad to know that everything is working perfectly now. Regarding the other account, we have made the necessary adjustments to ensure that the payment process will proceed correctly. You should not experience any further issues.

    Best Regards,
    8Theme’s Team

    #461328 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 13:26

    Hello,

    Thank you for letting us know, and we’re glad to hear that you were able to resolve the issue by applying our patch.

    If you have any further questions, please don’t hesitate to contact us — we’re here to help.

    Best regards,
    8Theme’s Team

    #461325 Copied In reply to: Search results not showing up after selecting view all results.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 11:14

    Hello, molo?

    We have made changes to the following file:

    wp-content/themes/xstore/js/general-all.min.js

    These changes have already been included in the latest update, version 9.6.2.

    Best regards,
    The 8Theme Team

    #461312 Copied In reply to: Individual product images load and then disappear, or the entire gallery doesn’t load
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 10:56

    Hello, Enmanuel,

    Thank you for providing access. We have resolved the issue by adding the following file to your child theme:
    xstore-child/js/fix-ampersant.js
    with the corresponding code. 

    jQuery(function($){

    function fixAmpersands(context){
        $(context).find('.page-numbers a, a.page-numbers, .woocommerce-pagination a')
            .each(function () {
                let href = $(this).attr('href');
                if(href){
                    href = href.replace(/#038;/g, '&').replace(/&/g, '&');
                    $(this).attr('href', href);
                }
            });
    }

    fixAmpersands(document);

    $(document).on('elementor/popup/show elementor/popup/hide elementor/frontend/init elementor/page/init', function(){
        fixAmpersands(document);
    });

    $(document).on('et_ajax_request_success et_pb_ajax_page et_load_products et_filter_products', function(){
        fixAmpersands(document);
    });

    $(document).ajaxComplete(function(){
        fixAmpersands(document);
    });

    const observer = new MutationObserver(function(mutations){
        mutations.forEach(function(m){
            if(m.addedNodes.length > 0){
                fixAmpersands(document);
            }
        });
    });
    observer.observe(document.body, { childList: true, subtree: true });

});

    We have also added the following custom code to xstore-child/functions.php.
    add_action( ‘wp_enqueue_scripts’, ‘fix_ampersant_script’ );

    function fix_ampersant_script() {
    wp_register_script(
        'fix-ampersant',
        get_stylesheet_directory_uri() . '/js/fix-ampersant.js',
        array('jquery'),
        '1.0',
        true
    );

    wp_enqueue_script('fix-ampersant');
}

    Please remember to clear your browser cache before checking the results.

    Best regards,
    8Theme Team

    #461311 Copied In reply to: Pagination not working on search results
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 2, 2025 at 09:16

    Hello tlongurov,

    We have resolved this issue. You should now see a new block on your “My Account” page (please refer to the attached image). Kindly try again. All necessary actions for your account have been completed. All remaining orders, except one, will be canceled, and the corresponding amounts will be refunded to your bank shortly.

    We will also cancel the incorrect account associated with info@4sezoni.mk. This topic is private, so no one else can view this information.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461299 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 1, 2025 at 12:18

    Hello, Niddy,

    We have already developed a fix for this issue. Please install patch #9625175. You can find more details in the attached screenshot.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #461201 Copied In reply to: Critical Bug: XStore update generates invalid SQL (posts.ID instead of 59_posts.ID)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 1, 2025 at 11:23

    Dear tlongurov,

    Thank you for your message and for providing the screenshots. We understand your concern and apologize for the delay. To investigate this issue further, please provide us with access to your 8Theme account. We have detected payments in our system and would like to understand how this occurred. Once the issue is resolved, you will be able to copy your SalesMax license and receive a refund for any incorrect payments.

    Best regards,
    8Theme Team

    #461190 Copied In reply to: Bought salesmax plugin, didnt get purchase code nor licence
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    Viewing 90 results - 61 through 90 (of 6,582 total)
Viewing 30 posts - 61 through 90 (of 6,582 total)
1 2 3 4 … 218 219 220

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