You can find this option by navigating to the following path: Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> Pagination Type -> Infinite Scroll, or select any other type you prefer.

Best regards,
8Theme Team

Unfortunately, access to the admin panel is still inactive, and the code remains invalid. Based on the error, we can see that you are using the WooCommerce Infinite Scroll and Ajax Pagination plugin, which is no longer a standard component of our theme. You need to go to the Plugins tab and deactivate it, as we cannot take responsibility for the functionality of third-party plugins.

We have also noticed that this plugin was installed on 12.11.2025. We made some modifications to the file sb-woocommerce-infinite-scroll/admin/sb-admin-panel.php within this plugin. However, for these changes to remain effective, you must keep the modified version and avoid updating the plugin, as any update will overwrite the changes.

For this reason, we recommend discontinuing the use of this plugin and instead using the built-in lazy loading feature provided by the theme.

Best regards,
8Theme Team

Hello, Nene,

Unfortunately, we are unable to access your admin panel because two-factor authentication is enabled.

We kindly recommend disabling any third-party loading plugins and using the built-in functionality of the theme instead.

Best regards,
The 8Theme Team

Hello, jepesat,

Thank you for your message and for providing detailed information about the issues you are experiencing with version 9.x.

We understand your situation and appreciate your patience. Please note that older theme versions are no longer available for public download due to compatibility and security reasons. However, we can assist you by providing temporary access to the required legacy files

Best Regards,
8Theme’s Team

Hello, ziga32,

The issue with the wishlist is caused by the simultaneous use of both the built-in theme wishlist and the YITH plugin wishlist. You need to choose one of these options.

Regarding the brands page, the problem may occur if identical names are used for both the product brand and the product attribute. For example, if there is a product attribute named “brand,” it may cause a conflict and prevent proper filtering. To verify this, we would need access to the website’s admin panel.

Best regards,
8Theme Team

Hello, Frank,

Unfortunately, we were unable to find a way to do this from the admin panel. Therefore, please provide us with FTP access to your website.

Best regards,
8Theme Team

We are sorry to hear that you do not see any improvement, Please review the attached video and remember to clear the cache before checking.
Best regards,
The 8Theme Team

Hello, Peter,

Thank you for providing access to the admin panel. We have translated these strings, which should normally be available in the Loco Translate settings for the WooCommerce plugin. However, in your case, they are missing.

We also noticed an issue where part of the content is being loaded via the HTTP protocol and another part via HTTPS. This may be the cause of the problem. We attempted to review the active plugins, but the corresponding page is not responding due to the same protocol issue. Additionally, we are unable to use the Customizer for the same reason.

We recommend contacting your hosting provider to resolve these issues first.

Best regards,
8Theme’s Team

Hello, loremstyle,

Thank you for providing access. We have resolved your issues; please check and confirm.
Best regards,
The 8Theme Team

Hello, Sebastian,

The issue in this case occurs because the attribute name and its slug are different. After we replaced the slug “Wersja ISO,” everything started working correctly. Please review the attached video.

Best regards,
8Theme Team

Dear Andrei,

Thank you very much for your message and for providing the information.

We truly appreciate your kind approach.

We will review everything carefully and get back to you as soon as a decision is made regarding this matter.

Best regards,
8Theme Team

Hi Peter,

Thank you for your inquiry.

One of the options to achieve this globally is by using the SalesMax via Smart Recommendations plugin. You can create a campaign that includes the products you need, and they will be displayed where you want them to appear.

Here is the link to the plugin, which also offers many other useful features for your online store to increase sales and revenue: https://www.8theme.com/salesmax/

Ping us along the way if you have any questions or concerns.

Best regards,
8Theme’s Team

Dear Andrei,

You have already violated our agreements several times, and we have spent a significant amount of valuable time on your requests — time that we would prefer to dedicate to clients who genuinely need our assistance.

Therefore, we have decided that we no longer wish to continue providing support or services to you. Please request a refund for the third license as well, so that we can fully conclude our cooperation.

Best regards,
8Theme Team

Hello, Sebastian,

As we are unable to reproduce your issue on our side without FTP access, the fixing process may take some additional time.

Best regards,
8Theme Team

Hello, Mari17,

Thank you very much for your message. We are glad to hear that everything worked out successfully.

Best Regards,
8Theme’s Team