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Viewing 30 posts - 1 through 30 (of 75 total)
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  • Avatar: andreataylor
    andreataylor
    Participant

    OK, thanks Rose – yes, I can see that it is now the same on the demo site.
    Thanks again, Andrea

    #163679 Copied In reply to: QuickView image display
    Avatar: andreataylor
    andreataylor
    Participant

    Perfect! Many thanks Rose

    #162834 Copied In reply to: Alignment of Add to Wishlist button on product pages
    Avatar: andreataylor
    andreataylor
    Participant

    Ok thank Rose,

    I see what is happening.

    Our confusion was that this didn’t happen until we updated Legenda theme. Previously, when you clicked ‘Add to Bag’ on one of the Featured Products on the Home page, the ‘Add to Bag’ button then disappeared, as it is not possible to add more than one (all the products are one-off pieces). This is much more logical than letting the customer add another product and then be taken to the product page and shown an error message saying that actually, you can’t add it!

    But thank you again for clarifying what is going on here.

    Many thanks, Andrea

    #162776 Copied In reply to: Add to bag button – issue
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Rose,

    Thankyou – the QuickView image is now (back to) square – many thanks!

    We do now have an issue that when you close the QuickView box, the box moves (very quickly) to the left hand side of the browser window before closing/disappearing.

    I wondered if that was a result of the change(s) that you made, or something else?

    Sorry Rose – we are just trying to get all the issues fixed as we’d really like to make the site live.

    Many thanks, Andrea

    #162768 Copied In reply to: QuickView image display
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Rose,

    I have provided a link to the screen grab in private content.

    Many thanks, Andrea

    Please, contact administrator
    for this information.
    #162564 Copied In reply to: View cart intermittently appearing on product pages
    Avatar: andreataylor
    andreataylor
    Participant

    Sorry Rose, my mistake.
    I have provided FTP details in private content.

    Many thanks, Andrea

    Please, contact administrator
    for this information.
    #162558 Copied In reply to: QuickView image display
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Rose,

    If the QuickView image size is supposed to relate to the WooCommerce single product image size, then it does not.. Our WooCommerce settings have not changed. Here, the single product image ratio is square (600×600 px). The QuickView image ratio is portrait.

    The QuickView image was square (as per the WooCommerce single product image) until we updated Legenda theme.

    I have provided FTP details in private content.

    Many thanks, Andrea

    Please, contact administrator
    for this information.
    #162442 Copied In reply to: QuickView image display
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Rose,

    I have the screen grab. My question was how do I get the screen grab to you? I.e. there does not appear to be the facility using this contact form to send you a screen grab?

    Many thanks, Andrea

    #162439 Copied In reply to: View cart intermittently appearing on product pages
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Jack,

    We have still have the same issue. We are using Featured Products on the Home page. There are 2 issues:
    – the ‘Add to Bag’ button still reads ‘Add to Bag’ even after the product has been added to the bag
    – if you click the ‘Add to Bag’ button, it sometimes take you to the product page and other times it displays the ‘Successfully added to your shopping bag’ message i.e. it is not consistent.

    Any advice appreciated,

    Many thanks, Andrea

    #162245 Copied In reply to: Add to bag button – issue
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Rose,

    The issue with the View Cart button appearing at the top of the product page just happened again – I have a screen grab, please can you let me know how to send it to you?

    Many thanks, Andrea

    #162239 Copied In reply to: View cart intermittently appearing on product pages
    Avatar: andreataylor
    andreataylor
    Participant

    Thanks Rose,

    Sorry, I can’t find the screen grab now..

    The issue only happens sometime, so I will need to wait until I see it again and take another screen grab.

    Many thanks, Andrea

    #162238 Copied In reply to: View cart intermittently appearing on product pages
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Rose,

    I think you misunderstood my question. The product images are fine on the product pages. My question relates to the QuickView image..

    The QuickView image on our Home page is now portrait – this happened after we updated Legenda theme.

    I can’t find a setting in the Theme Options to change the QuickView image?

    The display of the product image hasn’t changed and is OK. So, there is no need to edit the WooCommerce settings as these do not affect the QuickView image?

    Please can you advise how we change the QuickView image from portrait to square (as it previously was).

    Many thanks, Andrea

    #162235 Copied In reply to: QuickView image display
    Avatar: andreataylor
    andreataylor
    Participant

    That worked – many thanks Rose!

    #162229 Copied In reply to: Your account menu
    Avatar: andreataylor
    andreataylor
    Participant

    Thanks for getting back to me Rose.

    Your example gives 2 options: Wishlist and My Account.

    However, WISHLIST is already included as a menu item on the header type that we chose, and My Account links to the same page as YOUR ACCOUNT. Therefore both of these sub-menu items are redundant.

    As there appears to be nothing to include in the sub-menu, given the header type that we chose, is it possible to remove the empty sub-menu (balloon) that appears when I hover the cursor over YOUR ACCOUNT? As, for the user, it just looks like we forgot to add something.

    Many thanks, Andrea

    #161760 Copied In reply to: Your account menu
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Jack,

    We updated the theme and required plugins as you instructed. However, it has not solved the issue.

    The ‘Add to Bag’ button remains even though the product has already been added to the bag.

    Your help is much appreciated,

    Andrea

    #161756 Copied In reply to: Add to bag button – issue
    Avatar: andreataylor
    andreataylor
    Participant

    That worked – Visual Composer is now operable.
    Many thanks Jack.

    #161755 Copied In reply to: Visual Composer no longer working
    Avatar: andreataylor
    andreataylor
    Participant

    That’s great, many thanks Jack.

    #159214 Copied In reply to: Logo aligns left on a mobile device
    Avatar: andreataylor
    andreataylor
    Participant

    Thanks Rose,

    Yes, I know how to add menu items – but my question is which menu items should I add? Please can you give some examples? It is not clear from the Legenda demo site.

    Many thanks, Andrea

    #159179 Copied In reply to: Your account menu
    Avatar: andreataylor
    andreataylor
    Participant

    Thanks Jack,

    LEGENDA THEME VERSION: Is this now 3.1?

    LEGENDA/WOOCOMMERCE: please could you clarify your instructions. Do we need to (i) remove the ‘woocommerce’ folder (ii) update Legenda theme (iii) update WooCommerce?

    VISUAL COMPOSER PLUGIN: I have downloaded Visual Composer v 5.1.1 to my desktop using the link you provided, thank you. Please can you let me know what to do next? I am not clear on the next step?

    Thank you, Andrea

    #159177 Copied In reply to: Visual Composer no longer working
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Eva,

    My apologies, I should have cleared the cache. It is working fine now, as your screen shot.

    Many thanks for your help,

    Andrea

    #84651 Copied In reply to: Wishlist 'product added' text message duplicated
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Robert,

    Many thanks for replying, but I added that code and it didn’t make any difference.

    Do you have any other thoughts?

    Many thanks, Andrea

    #84647 Copied In reply to: Wishlist 'product added' text message duplicated
    Avatar: andreataylor
    andreataylor
    Participant

    Many thanks Stan. I have copied login details in private content.
    Best wishes, Andrea

    Please, contact administrator
    for this information.
    #84073 Copied In reply to: Wishlist 'product added' text message duplicated
    Avatar: andreataylor
    andreataylor
    Participant

    Perfect! Many thanks indeed!

    #82181 Copied In reply to: is it possible to remove the grey line under the bottom search results drop down menu
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Eva,

    The site is in maintenance mode: I’ve copied login details in private content.

    Then see: http://www.taylorstimeless.com/product-category/jewellery/rings/

    You will see a grey line below the ‘Showing all 4 results’ and sorting drop-down menu, and then directly below that another grey line. It’s the first grey line that we would like to remove – the one directly below the ‘Showing all 4 results’ text.

    It’s a small thing I know. But, any help would be appreciated.

    Best wishes, Andrea

    Please, contact administrator
    for this information.
    #82043 Copied In reply to: is it possible to remove the grey line under the bottom search results drop down menu
    Avatar: andreataylor
    andreataylor
    Participant

    Perfect – many thanks Jack!

    #81749 Copied In reply to: Message bar styling
    Avatar: andreataylor
    andreataylor
    Participant

    Perfect – many thanks! Andrea

    #80633 Copied In reply to: Category descriptions set to display on an individual category page
    Avatar: andreataylor
    andreataylor
    Participant

    Hi Stan,

    How do I attach a screen shot to this message, thanks?

    The magnifying glass only appears if the text is formatted as Heading 2. It doesn’t appear if I format the text in another heading (I want to keep it h2 so that it is consistent with the text for empty cart formatting). In the same way, the h2 on the text for empty cart formatting generates a shopping bag. Hope that helps?

    Best wishes, Andrea

    #80270 Copied In reply to: Category descriptions set to display on an individual category page
    Avatar: andreataylor
    andreataylor
    Participant

    Eva, thanks, that’s fantastic. Sorry, I hadn’t noticed it in theme options.
    Sorry, I formatted the text as per the text for empty cart i.e. h2 heading. Is it possible to hide the magnifying glass icon?

    #80190 Copied In reply to: Category descriptions set to display on an individual category page
    Avatar: andreataylor
    andreataylor
    Participant

    Fantastic! Many thanks Jack!

    #79614 Copied In reply to: Contact form: feedback message styling
    Avatar: andreataylor
    andreataylor
    Participant

    Perfect! Many thanks, have a good weekend!

    #79027 Copied In reply to: Custom menu font size
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