Hello,

Thank you for reaching out to us.

We understand that you would like to remove the word “Categoria” from the specific area shown in your screenshot. Custom CSS code can be used:

.single-product .product_meta .products-page-cats {
    display:none;
}

Warm Regards,
The 8Theme Team

Hello,

Regarding your request to remove the filter button altogether, yes, it is possible. Go to XStore Builders > Archive products > edit template > https://prnt.sc/Lgq6x0igfOWp > delete this element – https://prnt.sc/E_xb0RlujnJt

Warm Regards,
The 8Theme Team

Hello,

Should you have any further questions or require additional assistance, please do not hesitate to contact us. We are always here to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We are sorry to hear that you are experiencing slow performance on your website. We completely understand how important speed is for your site’s functionality and user experience.

Regarding the website and WordPress dashboard performance, a slow site can be caused by several factors. Here are a few suggestions to help improve the speed:

– **Optimize Images**: Ensure that all images are properly optimized for web use.
– **Use a Caching Plugin**: Implementing a caching solution can significantly improve loading times.
– **Update WordPress, Theme, and Plugins**: Make sure everything is up to date to benefit from performance improvements.
– **Use a Content Delivery Network (CDN)**: A CDN can help distribute your content more efficiently across different regions.
– **Optimize Database**: Regularly clean and optimize your database to maintain good performance.
– **Choose a Reliable Hosting Provider**: Sometimes, slow performance is related to the hosting environment. Consider upgrading your hosting plan if necessary.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We would like to inform you that Chat GPT is available in two distinct editions: Free version and a subscription-based version.

Your code generated for module 3.5 turbo has reached its limit. Please follow the link below to view the details: https://prnt.sc/BVTtDWou_mqT –
You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides/error-codes/api-errors.

After upgrading to the pro version (GPT-4), it will be necessary to regenerate the token.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1. Header Builder > Edit template > Mobile menu > Items > WP menu > Extra content > Categories (Dashboard > Products > Categories).

3. Theme Options > Mobile panel

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing after importing the template. We understand how important it is for your website to look and function as expected, and we are truly sorry for any frustration this has caused.

1/ Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process.
Currently, we have noticed that 25 plugins are active on your website. We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

2/ Please read this article about “sorry, you are not allowed to access this page” issue – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

Best Regards,
8Theme’s Team

Hello,

We understand that you would like to add more space between the “Shop” title at the top of your shop page and the first visible category. We appreciate the screenshot you provided for clarification.

You can achieve this by adding the following custom CSS code:

.main-products-loop {
    margin-top: 40px;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please check how the filters are functioning now?

You can edit the content by navigating to Appearance > Widgets > Shop Sidebar.

If you have any further questions or need additional assistance, feel free to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access and URL of the desired demo version.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Lantalau,

Could you provide some screenshots or analytics of CPU usage?

After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We are pleased to see that you have successfully uploaded the logo, as shown here: https://prnt.sc/qZGwUVikm979

Please note that the elements you mentioned are only available when editing the site header. You can view this here: https://prnt.sc/Iqf8vHgSp-3y

Should you have any further questions or require assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Warm Regards,
The 8Theme Team