Hello,

Thank you for reaching out and for your interest in our theme.

We would like to clarify that XStore does not include a built-in 3D room planner feature.

However, you can certainly enhance your website by integrating a third-party 3D room planner plugin. Our theme is compatible with many popular WordPress plugins, and you should be able to implement such a feature with the help of a suitable plugin. We recommend checking the plugin’s documentation and ensuring compatibility with your current setup.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Best Regards,
8Theme’s Team

Hello,

We would like to kindly inform you that we have already provided all the necessary information required to resolve your inquiry. However, as you continue to raise the same question, we are happy to clarify the details once again:

– The settings for product images are managed by the WooCommerce plugin, not by our theme. Therefore, the result you are experiencing will remain the same even if you activate the default WooCommerce theme, Storefront.

– To disable image cropping, please navigate to Appearance > Customize > WooCommerce > Product Images and set the Crop option to “Uncropped”.

– Please note that changes will not be applied automatically. You will need to regenerate the images using a plugin. For example, you may use the following plugin: https://rty.dev.8theme.com/wp-admin/network/plugin-install.php?tab=plugin-information&plugin=force-regenerate-thumbnails&TB_iframe=true&width=600&height=550 (screenshot: https://prnt.sc/j_ETrqS531IS ).

– If you choose not to follow the instructions provided or if something is not functioning as expected, please understand that this is not an issue related to our theme. It is a matter concerning the WooCommerce plugin and its settings. For further assistance, we recommend contacting the WooCommerce support team directly: https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Kindly verify the accuracy of the access credentials you have provided.

Warm Regards,
The 8Theme Team

Hello, Andrea,

Thank you for reaching out to us.

Go to Appearance > Customize > WooCommerce > Product Images.

To change the product widget image size go to Settings > Media > Thumbnails Size.

More information about product image settings can be found in WooCommerce Documentation – https://woocommerce.com/document/fixing-blurry-product-images/

Note: After these changes, you need to Regenerate Thumbnails to apply them! You can use
Regenerate thumbnails plugin to do this.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Please note that each theme purchase includes a single license, which is valid for use on one live domain only. If you would like to use the theme on a second live domain, a separate license must be purchased for that domain.

Unfortunately, it is not possible to relicense a single purchase for use on multiple live domains. We kindly recommend purchasing an additional license to comply with our licensing terms.

If you have any further questions or need assistance with the process, feel free to let us know. We’re here to help.

Best Regards,
8Theme’s Team

Hello,

The error message in the screenshot says:

“REGISTRATION ATTEMPT BLOCKED: This site requires a security token created when the page loads for all registration attempts. Please ensure JavaScript is enabled and try again.”

Here’s what you can do to fix it:
1. Enable JavaScript in your browser:
Make sure JavaScript is turned on in your browser settings. If it’s disabled, the page cannot generate the required security token.

2. Refresh the page:
After enabling JavaScript, reload the page to allow the security token to be generated.

3. Use a different browser (if needed):
If you’re using a browser with heavy privacy settings or a built-in ad blocker, it might be blocking JavaScript. Try using Chrome or Firefox.

4. Disable any browser extensions:
Ad blockers, script blockers (like NoScript), or privacy-focused extensions might interfere. Temporarily disable them and try again.

5. Make sure your internet connection is stable:
Sometimes, poor connections may prevent scripts from fully loading.

Warm Regards,
The 8Theme Team

Hello, Benz,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/bkcmtd7 – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Warm Regards,
The 8Theme Team

Hello,

Thank you very much for your message.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing difficulties with the “Size Guide” option on your product pages. We appreciate you taking the time to review the forum archives and try the suggested solutions.

To assist you further, could you please provide us with the following details:

– A link to a product page where the issue is occurring
– Temporary wp-admin access (with Administrator role)

This will allow our technical team to investigate the issue directly and provide a more accurate solution.

We look forward to resolving this for you as soon as possible.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for choosing the XStore WordPress theme.

Regarding your inquiry, according to the Envato licensing terms and conditions the usage of a license is limited to only one website. However, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license. Please note that if you intend to have multiple live sites, you will need to acquire a separate license for each individual site.

However, if you no longer intend to use the theme on the original domain, you may transfer the license to a new domain. To do so, please ensure the theme is deregistered on the old domain. Once this is done, you may proceed to activate the theme on the new domain using the same purchase code. After successful activation, we kindly ask that you remove the theme files from the previous site. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We appreciate your attention to proper licensing and are here to assist you with any further questions you may have.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message. We’re glad to hear that the information was helpful to you. Should you need any further assistance, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, ziga32

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ XStore Builders > Header Builder with Eleemntor > edit template > Search element settings > https://prnt.sc/8Yhdy-chFOGu

2/ Theme Options > Styling > Input > Border color and settings for buttons

3/ Edit Checkout page using Elementor > https://prnt.sc/d-3meMeD287M

4,5/ Edit Checkout page using Elementor > https://prnt.sc/ZmW6i20J3nUd

6/ We did for you the next: go to Elementor settings and unselect the color for links – https://elementor.com/help/change-link-color/

Header Builder with Elementor > edit template > settings of elements, for example – https://prnt.sc/6FHpxq2P4EXy

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team