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Product images in the category products section cropped

This topic has 8 replies, 2 voices, and was last updated 3 weeks ago ago by Andrea

  • Avatar: Redgall
    Andrea
    Participant
    May 15, 2025 at 08:55

    Hi, I need your urgent help.

    I uploaded new products and all the thumbnails are cut, I don’t know why this is happening I tried to change crop on media section but it didn’t solve it.

    Please, contact administrator
    for this information.
    #444438 Copied Theme version: 9.4.12
    7 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 09:11

    Hello, Andrea,

    Thank you for reaching out to us.

    Go to Appearance > Customize > WooCommerce > Product Images.

    To change the product widget image size go to Settings > Media > Thumbnails Size.

    More information about product image settings can be found in WooCommerce Documentation – https://woocommerce.com/document/fixing-blurry-product-images/

    Note: After these changes, you need to Regenerate Thumbnails to apply them! You can use
    Regenerate thumbnails plugin to do this.

    Warm Regards,
    The 8Theme Team

    #444441 Copied
    Avatar: Redgall
    Andrea
    Participant
    May 15, 2025 at 09:15

    I already did it but nothing changed, I also set no cropper to 300×300 but it doesn’t work!

    #444444 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 09:18

    Hello,

    Please find attached a screenshot of your current settings https://prnt.sc/cTrhw8pkytUv that need to be adjusted. Once the changes have been made, kindly regenerate the images using the plugin.

    Warm Regards,
    The 8Theme Team

    #444446 Copied
    Avatar: Redgall
    Andrea
    Participant
    May 15, 2025 at 09:24

    can you tell me what to select so as not to break all the images? I also sent you a link to see how the product category images should be. I have more than 2000 images and I don’t want to make a mistake and waste time. I need to be able to see the images like the first link I sent you.

    #444448 Copied
    Avatar: Redgall
    Andrea
    Participant
    May 15, 2025 at 10:02

    you can see that setting No cropping does not work https://monosnap.com/file/L6L7sX7ppU4A1gb6TS0ij2Mk3fCw4T

    #444457 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 15, 2025 at 10:31

    Hello,

    We would like to kindly inform you that we have already provided all the necessary information required to resolve your inquiry. However, as you continue to raise the same question, we are happy to clarify the details once again:

    – The settings for product images are managed by the WooCommerce plugin, not by our theme. Therefore, the result you are experiencing will remain the same even if you activate the default WooCommerce theme, Storefront.

    – To disable image cropping, please navigate to Appearance > Customize > WooCommerce > Product Images and set the Crop option to “Uncropped”.

    – Please note that changes will not be applied automatically. You will need to regenerate the images using a plugin. For example, you may use the following plugin: https://rty.dev.8theme.com/wp-admin/network/plugin-install.php?tab=plugin-information&plugin=force-regenerate-thumbnails&TB_iframe=true&width=600&height=550 (screenshot: https://prnt.sc/j_ETrqS531IS ).

    – If you choose not to follow the instructions provided or if something is not functioning as expected, please understand that this is not an issue related to our theme. It is a matter concerning the WooCommerce plugin and its settings. For further assistance, we recommend contacting the WooCommerce support team directly: https://wordpress.org/support/plugin/woocommerce/

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #444469 Copied
    Avatar: Redgall
    Andrea
    Participant
    May 23, 2025 at 19:15

    Thanks for the support! My topic “Product images in the category products section cropped” has been successfully resolved.

    #445305 Copied
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