Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

https://prnt.sc/OKJbZCl55yyS Please clear cache and check how it works now.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

1. You need to update the theme and the Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After that, apply patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

2. Please follow this article to create variable products – https://woocommerce.com/document/variable-product/
If you want to enable variation swatches, please follow this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Here is an example: https://prnt.sc/InoXma4IejzI > https://prnt.sc/ETzAEmDMIols > https://prnt.sc/rBnjFxFKSfkN > https://prnt.sc/GNVHr8sqvb0K

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We can’t log in to your site – https://prnt.sc/ajhJ39XEJF3x
We kindly request that you disable the restriction for users in Ukraine and let us know.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Delete this code https://prnt.sc/bBo2WAj6mX9b to get this result – https://prnt.sc/yeyIbfTr4rGR

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please specify which demo version you would like to import?

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message and clarification.

Regarding the filter slugs, renaming them to Latin or Greeklish characters may help resolve the issue and allow them to appear correctly. We recommend using only standard Latin characters (a–z, 0–9, and hyphens) in slugs to ensure compatibility and proper functionality across all systems.

If you need any further assistance or have additional questions, please feel free to let us know.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello, Saravanan P

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to ensure that the access credentials you have provided allow us to view and manage translations via the Loco Translate plugin. Please refer to the following screenshot for clarification: https://prnt.sc/vU8qrulIlTyr.

We recommend logging in yourself using the same credentials to verify that we currently do not have the necessary permissions to check your translations.

Thank you for your attention to this matter.
Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check the line-height in Theme Options > Typography > Headings, or provide us with temporary wp-admin access.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To translate the remaining strings such as “Logged in as admin. Edit your profile. Log out?”, “Required fields are marked *”, and “Post comment”, we recommend checking the translation files of WordPress core and any active plugins, in addition to the theme files.

These particular strings are often part of the default WordPress comments template, so they may not be located in the theme’s translation file. Please follow these steps in Loco Translate:

1. Navigate to Loco Translate > WordPress and check if the strings are available for translation in the WordPress core language file.
2. If you are using any plugins that modify or enhance the comment functionality, please also check their translation files under Loco Translate > Plugins.
3. After making the necessary translations, be sure to save and sync the files to ensure all strings are updated.

If you still cannot locate the strings, please let us know, and we will be happy to assist you further.

Best Regards,
8Theme’s Team