Hello,

Could you please provide a link to the page where this template is active, although you would prefer it not to be?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check now – https://prnt.sc/3jruVYcHT0IG

Warm Regards,
The 8Theme Team

Hello,

1/ WooCommerce provides two types of product attributes:
– Global Attributes: These attributes are created under WP-Admin > Products > Attributes. They are available for all products across the website and can be used for filtering.
– Local Attributes: These attributes are created when editing an individual product. They are only visible on the product page and cannot be used for filtering.

The XStore theme only supports global attributes for variation swatches. Ensure that your product variations are set up using global attributes – https://prnt.sc/0Y9Wa4jd9dWH
Here is a video example – https://www.youtube.com/embed/LgzC4iK-j6A

We’ve edited “Drawstring Shirt Dress” on your site and created variations using global attributes as an example – https://prnt.sc/jHCn6mJkvL7a
https://prnt.sc/InTfFBCX1Id1

Your new requests:
“⦁ On Product archive Page, create a button above add to cart for every product such that A popup video of the related product will be played when click using Elementor Popup and ACF (Advanced Custom Field) Plugin Field Group Product Shorts URL
⦁ Create a floating WhatsApp Support Button at the bottom right corner responsive for all screen.”
– are not a part of the default functionality. Please read these articles – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/ https://themeforest.net/page/item_support_policy

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly ask for your patience while we prepare the next theme update. In the meantime, you may use the following custom CSS code as a temporary solution:

.demo_store:first-child {
    display: none;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We’re sorry to hear that you are experiencing issues with your website loading time and the 504 error. We understand how important it is to have your site running smoothly.

To assist you further, could you please check if there are any error messages recorded in WooCommerce > Status > Logs? Additionally, we kindly ask you to contact your hosting provider and request the server error logs. These logs will help us identify the root cause of the issue more accurately.

We can’t open your site. It’s possible that there may be a restriction based on IP or region. We kindly request that you disable the restriction for users in Ukraine and let us know.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can enable Swatches on the Shop page via XStore Builders > Archive Products > edit template > Archive products element settings > Products > enable Swatches https://prnt.sc/oBlRKXSBhSnt

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We have conducted a repeated check but were still unable to identify any issues on your website. Everything appears to be functioning correctly on our end. We are using the Chrome browser—may we ask which browser you are using? Please try accessing the site using Chrome and let us know the result.

Warm Regards,
The 8Theme Team

Hello,

We kindly recommend waiting for the next theme update.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We’re happy to assist you with changing the fonts globally on your website.

– Navigate to Theme Options > Typography and verify that the font settings are properly configured for each element (e.g., body text, headings, etc.). These settings apply globally across the site for content that is not managed by Elementor. Please note that the theme allows you to choose whether or not to use Elementor for specific content.
– Go to Elementor Settings > Global Fonts to review and adjust the global font settings. You can find more information here: https://elementor.com/help/view-and-edit-global-fonts/
– Regarding the content on pages, please note that each element may have its own local typography settings, which take precedence over the global settings. When a new element is added to the page, it inherits the global font settings by default, unless a different font is selected locally.

Best regards,
The 8Theme Team

Hello, Omar Quddam

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check the Shop page now – https://prnt.sc/WSUlv5k19CDG

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We’re sorry to hear that you are experiencing slow loading times on your homepage. We understand how important website performance is. Please note that website speed can be influenced by various factors, including server response time, image optimization, third-party scripts, and overall content structure. While our theme is optimized for performance, additional adjustments may be required depending on your specific setup and content.

We recommend reviewing the following steps to help improve your site speed:

– Optimize images using modern formats such as WebP.
– Minimize the use of heavy third-party plugins or scripts.
– Enable caching and use a content delivery network (CDN).
– Consider using performance optimization plugins compatible with our theme.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We are currently working on optimizing the theme’s speed. If you would like to test a preview version, we would be happy to send you a test archive.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide screenshots or a video to help us better understand the situation?

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have provided a link to download the theme and core plugin via the private content area. Kindly update both the theme and the plugin, and then proceed with testing your website.

If the issue persists, please provide us with temporary access to your website’s admin panel so that we can investigate the problem in more detail.

Warm Regards,
The 8Theme Team