Page 57 – 8theme.com

Forum Replies Created

Viewing 30 posts - 1,681 through 1,710 (of 3,557 total)

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Alex Carter

Support staff

June 24, 2025 at 07:43

Hello,

Thank you for reaching out to us.

https://prnt.sc/EQLHCTR1Dr8J – https://www.8theme.com/documentation/xstore/woocommerce/great-things-are-on-the-horizon-or-site-visibility-from-woocommerce-plugin/

Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#447872 Copied In reply to: Thing missing after importing “Sport” demo

Alex Carter

Support staff

June 24, 2025 at 07:39

Hello,

Please note that the header content and the page content are separate elements. However, you can edit both in order to achieve the desired result.

We recommend modifying the home page and adding appropriate spacing where the menu will be displayed when opened.

Warm Regards,
The 8Theme Team

#447871 Copied In reply to: How to change the menu drop down to open

Alex Carter

Support staff

June 24, 2025 at 07:22

Hello,

1/ XStore Builders > Single Product Builder > edit template > https://prnt.sc/sC_GzvNlL8qx > https://prnt.sc/iHhcPzE_sQzf

2/ This option can be disabled – https://prnt.sc/TvsOpBx9Osxb , or you can remove the price element at all via the Single Product Builder

3/ Woocommerce > Settings > Products > Inventory > Stock display format

Warm Regards,
The 8Theme Team

#447870 Copied In reply to: Non-responsive elements in Theme Options

Alex Carter

Support staff

June 24, 2025 at 07:02

Hello,

Thank you for reaching out to us.

To remove all image banners from the top bar of the homepage, please navigate to the Home page in Elementor and delete the content you no longer wish to display.

To add an automatic slideshow with multiple images, you can use the built-in slider element – https://prnt.sc/w4cc9QQ74rev

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#447869 Copied In reply to: How to remove all the image banners in the home page top bar

Alex Carter

Support staff

June 23, 2025 at 16:16

Hello,

Thank you for reaching out to us.

We appreciate the detailed information you’ve provided regarding the current optimization measures implemented on your WooCommerce store. It’s great to hear that you are already using WP Rocket, Redis, and have taken steps to block unwanted bot traffic.

In addition to these optimizations, here are a few further suggestions that may help improve your store’s performance:

1. Image Optimization: Ensure that all images are properly compressed and served in next-gen formats (such as WebP) to reduce load times.

2. Database Optimization: Regularly clean and optimize your WordPress database to remove unnecessary data such as post revisions, transients, and spam comments.

3. Theme and Plugin Audit: Deactivate any unused plugins and ensure that all active plugins are necessary and lightweight. Some plugins can significantly impact performance.

4. Hosting Environment: Consider whether your current hosting plan is sufficient for your store’s traffic and resource needs.

5. Content Delivery Network (CDN): If not already in use, a CDN can help distribute your content more efficiently to users across different regions.

Regarding the XStore theme, it is designed with performance in mind, but the overall speed can also depend on how the theme is configured and what additional customizations or third-party plugins are in use.

We would also like to inform you that we are currently working on an upcoming update to the XStore theme, which will include several performance improvements.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#447836 Copied In reply to: The store is very slow, is it because of the xstore theme?

Alex Carter

Support staff

June 23, 2025 at 15:48

Hello,

We appreciate your prompt response.

We’ve disabled Catalog mode (this option prevents customers from purchasing products) in Theme Options > Shop > Catalog mode. Please clear cache and check the result.

Warm Regards,
The 8Theme Team

#447834 Copied In reply to: Non-responsive elements in Theme Options

Alex Carter

Support staff

June 23, 2025 at 15:43

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists after following these steps, please proceed to provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447833 Copied In reply to: Appearance in theme dashboard is different to actual website

Alex Carter

Support staff

June 23, 2025 at 15:41

Hello,

We truly appreciate your efforts in completing the full backup and database backup. We will be happy to guide you through the next steps. Please follow the instructions below:

1/ Navigate to Dashboard > Plugins and deactivate all currently active plugins. (Please note: Required plugins will be automatically activated during the import process. Any additional plugins can be manually reactivated afterward.)

2/ Go to XStore > Import Demos, select your desired demo version, and click “Import.”
Follow the on-screen instructions carefully, ensuring that the child theme is named “XStore Child” (you will have the option to rename it later if needed).

3. Once you receive a confirmation message indicating a successful import, please review the frontend of your website. If you encounter any issues or irregularities, do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

#447832 Copied In reply to: Importar tema demostraçao sem perder meus dados pré existentes

Alex Carter

Support staff

June 23, 2025 at 15:34

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#447830 Copied In reply to: I want to disable top bar in the website

Alex Carter

Support staff

June 23, 2025 at 15:01

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447823 Copied In reply to: Login is not working in side popup xstore element

Alex Carter

Support staff

June 23, 2025 at 14:48

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

#447820 Copied In reply to: Sorting categories in the search (Front page ) – Car parts template

Alex Carter

Support staff

June 23, 2025 at 14:47

Hello,

We are currently unable to log in using the credentials you have provided. Could you please verify them at your earliest convenience?

Best regards,
The 8Theme Team

#447819 Copied In reply to: Non-responsive elements in Theme Options

Alex Carter

Support staff

June 23, 2025 at 12:53

Hello,

To provide temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Warm Regards,
The 8Theme Team

Please contact administrator
for this information.

#447809 Copied In reply to: Non-responsive elements in Theme Options

Alex Carter

Support staff

June 23, 2025 at 12:51

Hello,

Thank you for reaching out to us.

Please check Items settings – https://prnt.sc/ENyCfAUtBIUx

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

#447808 Copied In reply to: How to change linked product in hotspot tooltip to another language version?

Alex Carter

Support staff

June 23, 2025 at 11:21

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#447802 Copied In reply to: Non-responsive elements in Theme Options

Alex Carter

Support staff

June 23, 2025 at 11:20

Hello,

Thank you for your kind message and for the update.

We are very pleased to hear that the issue has been resolved and that everything is now working correctly on your site. Sometimes, even plugins that seem unrelated can have unexpected effects, and we’re glad that deactivating and reactivating the Local Google Fonts plugin helped to resolve the problems.

Best Regards,
8Theme’s Team

#447801 Copied In reply to: Quantity of products not transferred to cart

Alex Carter

Support staff

June 23, 2025 at 11:17

Hello,

Could you please provide screenshots of the texts for which you have added translations, but which are not functioning correctly?

Warm Regards,
The 8Theme Team

#447800 Copied In reply to: WooCommerce Translation Not Working After .po/.mo Upload

Alex Carter

Support staff

June 23, 2025 at 11:12

Hello,

Thank you for reaching out to us.

Please set the administrator role for the user you created for us.

Could you please also provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447799 Copied In reply to: White label issue not showing critical error

Alex Carter

Support staff

June 23, 2025 at 10:20

Hello,

Thank you for reaching out to us.

1/ You need to rename https://prnt.sc/YMwJcl_vum2P to xstore-core-zh_TW.po and https://prnt.sc/Zp84vPQTd78X to xstore-zh_TW.po

2/ Select the desired language in WordPress Dashboard > Settings > General > Site Language

Warm Regards,
The 8Theme Team

#447788 Copied In reply to: WooCommerce Translation Not Working After .po/.mo Upload

Alex Carter

Support staff

June 23, 2025 at 10:15

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#447786 Copied In reply to: WooCommerce product categories/child categories issue

Alex Carter

Support staff

June 23, 2025 at 10:11

Hello,

Thank you for reaching out to us.

Could you please provide specific screenshots to help us better understand your request? Additionally, we kindly ask you to grant us access to the admin panel so that we can review your settings accordingly.

Warm Regards,
The 8Theme Team

#447784 Copied In reply to: Changing the links in one of the footer widgets

Alex Carter

Support staff

June 23, 2025 at 07:46

Hello,

We have temporarily disabled the option on your website, as shown in the following screenshot: https://prnt.sc/qQQc55J_05w-. Please review the result at your convenience.

In order to investigate the issue further, we kindly ask you to provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447767 Copied In reply to: All Content Going Under Header in shop page

Alex Carter

Support staff

June 23, 2025 at 07:42

Hello,

We are currently unable to log in using the credentials you have provided. Could you please verify them at your earliest convenience?

Additionally, we will require FTP access in order to proceed further.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#447766 Copied In reply to: Parcher is not working and the static blogs is not displaying on my dashboard

Alex Carter

Support staff

June 23, 2025 at 07:33

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#447764 Copied In reply to: Theme configuration changes not reflected on the page

Alex Carter

Support staff

June 23, 2025 at 07:21

Hello, Saravanan P,

Thank you for reaching out to us.

Please check answers in this topic – https://www.8theme.com/topic/wishlist-is-not-usable-with-current-settings/#post-410319

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

#447762 Copied In reply to: Ask for estimate not working – what is the use of this
Alex Carter

Support staff

June 23, 2025 at 07:14
Hello,

Thank you for reaching out to us.

Custom CSS code can be used:

li#menu-item-3604-ch .etheme-elementor-nav-menu-item-parent .elementor-item { margin-left: 30px; font-size: 20px; font-weight: 900; color: red; }

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team
#447761 Copied In reply to: How to Customize Language Switcher Style and Position in Menu?
Alex Carter

Support staff

June 23, 2025 at 07:11

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.

Should the issue persist, please do not hesitate to contact us again. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

#447760 Copied In reply to: Demo theme is not loading properly with data and style

Alex Carter

Support staff

June 21, 2025 at 06:59

Hello,

Please accept our apologies for the delayed response.

At first glance, it appears that your request has already been resolved, as shown in the following screenshot: https://prnt.sc/n2_kndopzTgY . Could you please confirm whether you managed to resolve the issue on your own?

If you still require assistance, kindly close the editor https://prnt.sc/ufa5_LU1Dlz2 , and we will access it to check the settings for you.

Warm Regards,
The 8Theme Team

#447673 Copied In reply to: Problem with the width of the container – it cannot be adjusted to the full width

Alex Carter

Support staff

June 21, 2025 at 06:06

Hello,

Thank you for reaching out to us.

It appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Warm Regards,
The 8Theme Team

#447672 Copied In reply to: I want to Disable AMP Version on mobile view.

Alex Carter

Support staff

June 21, 2025 at 06:05

Hello,

Thank you for your message.

We’re glad to hear that you were able to identify the cause of the issue and resolve it by adjusting the number of orders displayed per page. Setting it to 30 is indeed a good choice for optimal performance.

Should you have any further questions or need assistance with the new topic, please feel free to open a new request—we’ll be happy to help.

Best Regards,
8Theme’s Team

#447671 Copied In reply to: Serious performance issue after woocommerce updata yesterday !!!!
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Viewing 30 posts - 1,681 through 1,710 (of 3,557 total)

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Forum Replies Created

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