Hello Nicola,

1/ https://prnt.sc/txAyotrm3Ija

2/ Please try to recall the specific actions you took before the translation stopped working. Kindly note that we did not make any changes to your website during that period, so the issue is not related to our actions.

Best regards,
8Theme Team

Hello, Anurag,

Thank you for reaching out to us.

You can disable categories via Theme options > Woocomerce > Shop > Products Design > Product content elements or select 1 primary category via product settings – https://prnt.sc/IJR7kPvVammu

Should you require any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Erdem,

Thank you for reaching out to us.

Please rename https://prnt.sc/sJEbRqImeTue and https://prnt.sc/xsTjMhJfcH3I to xstore-ru_RU.po and xstore-core-ru_RU.po

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello Nicola,

Thank you for reaching out to us.

You can increase the font size of the text in the checkout area by adding custom CSS code:

.wc-block-components-checkout-step__description{
    font-size: 18px;
}
.wc-block-components-checkbox label {
    font-size: 18px;
}

Please try this and let me know if it works for you.

Best regards,
8Theme’s Team

Hello Emavista,

Thank you for reaching out to us.

Since your site was initially built using the Boulangerie constructor and customized with CSS and HTML, some adjustments may be required to ensure full compatibility and maintain the design and functionality.
We recommend testing the transition on a staging environment before applying changes to your live site.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Warm Regards,
The 8Theme Team

Hello, Mateusz,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Gen Vape,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Thank you for reaching out to 8theme support. I understand that you’re experiencing a problem with the category page description. Let me assist you with this.

Here’s how you can fix it: XStore Builders > Archive products with Elementor > edit template > add Archive Description element to the desired area.

Please try this and let me know if it works for you.

If you need further assistance, feel free to ask—I’m happy to help!

Warm Regards,
The 8Theme Team

Hello, Behdad,

Thank you for your update. We are glad to hear that the issue has been resolved.

Warm Regards,
The 8Theme Team

Hello, Nicola,

The translation was completed using Loco Translate under Plugins > XStore Core.

Warm Regards,
The 8Theme Team

Hello, Lukas Beran

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, IT-Spectrum,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Thank you for reaching out to 8theme support. I understand that you’re experiencing a problem. Let me assist you with this.

Here’s how you can fix it:
Please ensure that you have correctly specified the “Authorized redirect URIs” in your Google Cloud Console settings – https://avkstend.ua/my-account//google/oauth2callback
https://youtu.be/eDclashcCwo?feature=shared

Please try this and let me know if it works for you.

If you need further assistance, feel free to ask—I’m happy to help!

Warm Regards,
The 8Theme Team

Hello,

If you would like to move the button link to this menu on the left side of the “My Account” page https://prnt.sc/7dY4UJFOIErT you can do so by following the instructions provided in our previous response – https://prnt.sc/r2hiJXaxMYUT

Please note that the original button was created by a third-party plugin. Therefore, your inquiry may also be relevant to the plugin’s support team.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please disable the Two-Factor Authentication for us? https://prnt.sc/2FQJOVImAJu-

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you would like to add shipping charges for orders below INR 1500, but the changes are not reflecting on your website as expected. Please ensure the following steps have been correctly implemented:

1. Shipping Zone & Method: Verify that the shipping zone for India is correctly set up and that the shipping method includes the appropriate conditions for charging shipping fees.
2. Flat Rate Settings: If you are using a flat rate, ensure that the correct cost and conditions are applied under WooCommerce > Settings > Shipping > India > Shipping Methods.
3. Minimum Order Condition: If you are using a plugin or custom code to apply shipping charges based on order value, check if it is properly configured and active.
4. Cache & Updates: Clear your website cache and check if any caching plugins or server-side caching might be preventing the changes from reflecting.
5. Plugin Conflicts: Temporarily switch to a default WooCommerce theme (such as Storefront) and disable other plugins to see if there is a conflict affecting the shipping settings.

If the issue persists, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team