Hello, Abdulaziz,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing an issue with the filters on your shop page. In order to assist you more effectively, could you please provide us with more details about the problem? For example, are the filters not displaying correctly, not functioning as expected, or causing any errors?

We kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Additionally, could you please let us know if you have used any third-party plugins to add the mentioned filter?

Best Regards,
8Theme’s Team

Hello, SARKIS KARTASHEV,

Thank you for reaching out to us.

Here is what we see on your product page – https://prnt.sc/8jPJvvcMhpn1

Best Regards,
8Theme’s Team

Hello, Abdulaziz,

Thank you for reaching out to us.

Please read about the child theme here https://www.8theme.com/documentation/xstore/theme-installation/child-theme/ https://developer.wordpress.org/themes/advanced-topics/child-themes/

We do not see a child theme on your site, you can download it by this link – https://fex.net/s/9kvrabz
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Warm Regards,
The 8Theme Team

Hello, Mauro,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/ayuda-no-funciona-la-barra-de-busqueda-de-ajax-urgente/#post-438933

Hello, Crispy123,

Thank you for getting in touch with us.

1/ Please test the “Only show children of the current category” option https://prnt.sc/kxhO9xK6gP0q
Alternatively, custom development may be required to modify the widget behavior according to your needs – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

2/ As for the long loading times when selecting categories, this issue may be related to the number of products or categories, server performance, or theme/plugin conflicts. We suggest the following steps to help identify and resolve the issue:

1. Ensure that your WordPress, theme, and all plugins are updated to the latest versions.
2. Try disabling third-party plugins temporarily to check if any of them are causing the delay.
3. Enable debugging or use a performance profiling plugin to identify any bottlenecks.
4. Consider optimizing your database and enabling caching to improve overall performance.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Rok,

We appreciate your prompt response.

1/ XStore Builders > Header Builder with Elementor > edit template > Mega menu > Style > https://prnt.sc/Mjk24scdzxnt

2/ The option you mentioned is a feature of the Elementor plugin and is not influenced by our theme. It is likely that a specific combination of settings is preventing the option from functioning as expected.
We have edited your “About Us” page and adjusted the relevant settings. Kindly review the “Our Values” section and let us know if it now appears as intended.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Jennifer,

Thank you for reaching out to us. We hope you are doing well.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us.

We kindly ask you to post different questions as separate topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

1. Could you provide an example of the desired functionality?

2. “Minimum price only” can be activated via Theme options > Woocommerce (Shop) > Shop > Products Design.

Best regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us.

We understand that you would like to display the “From” prefix near the price for all variable products on both archive and single pages. However, it currently appears only after the “Load More” action.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Nabil,

We appreciate your prompt response.

Here’s how you can add a featured image for a post: https://prnt.sc/gDN1z4xMioWq

Please try this and let me know if it works for you.

If you need further assistance, feel free to ask—I’m happy to help!

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/-nb6zsAwryoH Go to Slider revolution > edit slider https://prnt.sc/DFIQrhttVAOR or https://gyazo.com/dab0b14e7b013deab731ac82f2229ebd > settings of slides – https://gyazo.com/62b3e73d94d3a1c9f4dc721ac514cfa0 > change background image https://prnt.sc/7QN4z04ghpXs > https://prnt.sc/HuDzOmyACy7m
Read more – https://www.sliderrevolution.com/documentation/slide-background/

Please try this and let me know if it works for you.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Regarding your inquiry, we have disabled caching through Theme Options > Speed Optimization, as it was preventing changes from being visible.

1/ https://prnt.sc/-nb6zsAwryoH – Slider revolution > edit slider > change background image https://www.sliderrevolution.com/documentation/slide-background/

2/ https://prnt.sc/f5LGnQ3bUJSU – edit page > column settings https://prnt.sc/dtdHLIsRVwhA
Please use the Backend editor, because of with latest version of WordPress, page builder plugins may have a problem with the Frontend editor.

3/ Please follow this article https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/ to create the Instagram token – https://prnt.sc/L2Z8d-5lQgLr

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team