Forum Replies Created

Viewing 30 posts - 3,391 through 3,420 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 09:39

    Hello,

    Thank you for reaching out to us.

    We kindly invite you to review the following article and video tutorial regarding the Variation Swatches feature in XStore: https://www.8theme.com/documentation/xstore/xstore-features/variation-swatches-3/
    https://youtu.be/LgzC4iK-j6A?feature=shared

    Please try this and let me know if it works for you.

    If you need further assistance, feel free to ask—I’m happy to help!

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 09:29

    Hello, Abdulaziz,

    Thank you for reaching out to us.

    We’re sorry to hear that you’re experiencing an issue with the filters on your shop page. In order to assist you more effectively, could you please provide us with more details about the problem? For example, are the filters not displaying correctly, not functioning as expected, or causing any errors?

    We kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Additionally, could you please let us know if you have used any third-party plugins to add the mentioned filter?

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 09:26

    Hello, Nirmalya,

    Thank you for reaching out to us.

    As you can see on our demo, languages, and currency switchers are shown for demo purposes only. If you want to create a multilingual and multicurrency site you may use a premium WPML plugin or free – Polylang/qTranslate plugins.

    The menu shown in your screenshot is part of the demo version and does not actually perform language switching. Therefore, you may simply remove it if it is not needed.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 09:23

    Hello, SARKIS KARTASHEV,

    Thank you for reaching out to us.

    Here is what we see on your product page – https://prnt.sc/8jPJvvcMhpn1

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 09:07

    Hello, Elon,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Could you please let us know on which page the mentioned warnings are appearing?

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 09:04

    Hello, Abdulaziz,

    Thank you for reaching out to us.

    Please read about the child theme here https://www.8theme.com/documentation/xstore/theme-installation/child-theme/ https://developer.wordpress.org/themes/advanced-topics/child-themes/

    We do not see a child theme on your site, you can download it by this link – https://fex.net/s/9kvrabz
    Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
    Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme (Appearance > Themes) > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:58

    Hello, Fady Haber,

    Thank you for reaching out to us.

    We understand your concern regarding the product image behavior on the single product page when selecting a color variation. Based on your description, it seems that the main product image does not update automatically when a variation is selected, and instead, the variation images are simply added to the gallery without replacing the main image.

    To achieve the desired functionality—where the main image updates to reflect the selected color variation and only the relevant images are displayed—we recommend the following steps:

    1. Ensure that each product variation has its own set of images assigned in the product settings within WooCommerce.
    2. If you are using a caching plugin, please clear your site and browser cache after making changes.
    3. If the issue persists, please provide us with a temporary admin access via the Private Content area so we can further investigate and assist you directly.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:56

    Hello, Mauro,

    We appreciate your prompt response.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:55

    Hello, Abdulaziz,

    Thank you for reaching out to 8theme support. I understand that you’re experiencing a problem with the slider arrows.

    To resolve the issue, we recommend updating the theme and the core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Best regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:53
    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:53

    Hello, Tienda Vicortech,

    Thank you for reaching out to us.

    At first glance, the search functionality appears to be working correctly, as shown in the following screenshot – https://prnt.sc/KYX2OE8dvSbh

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:50

    Hello, Crispy123,

    Thank you for getting in touch with us.

    1/ Please test the “Only show children of the current category” option https://prnt.sc/kxhO9xK6gP0q
    Alternatively, custom development may be required to modify the widget behavior according to your needs – https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

    2/ As for the long loading times when selecting categories, this issue may be related to the number of products or categories, server performance, or theme/plugin conflicts. We suggest the following steps to help identify and resolve the issue:

    1. Ensure that your WordPress, theme, and all plugins are updated to the latest versions.
    2. Try disabling third-party plugins temporarily to check if any of them are causing the delay.
    3. Enable debugging or use a performance profiling plugin to identify any bottlenecks.
    4. Consider optimizing your database and enabling caching to improve overall performance.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:45

    Hello, Kulimary,

    Thank you for reaching out to us.

    Please read this article – https://localise.biz/wordpress/plugin/faqs/printf-errors

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:41

    Hello, Rok,

    We appreciate your prompt response.

    1/ XStore Builders > Header Builder with Elementor > edit template > Mega menu > Style > https://prnt.sc/Mjk24scdzxnt

    2/ The option you mentioned is a feature of the Elementor plugin and is not influenced by our theme. It is likely that a specific combination of settings is preventing the option from functioning as expected.
    We have edited your “About Us” page and adjusted the relevant settings. Kindly review the “Our Values” section and let us know if it now appears as intended.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:33

    Hello, Youcef,

    Thank you for reaching out to us.

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:27

    Hello, Jennifer,

    Thank you for reaching out to us. We hope you are doing well.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    Let us know the results.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 28, 2025 at 08:14

    Hello, Abdulaziz,

    Thank you for reaching out to us.

    XStore Builders > Archive Builders > edit template > Archive products settings > Navigation – https://prnt.sc/kIhsoBdtrVC_

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 16:44

    Hello, Mauro,

    Thank you for reaching out to us.

    We kindly ask you to post different questions as separate topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1. Could you provide an example of the desired functionality?

    2. “Minimum price only” can be activated via Theme options > Woocommerce (Shop) > Shop > Products Design.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 16:36

    Hello, Crispy123,

    Unfortunately, the category filter does not have such functionality. However, you can use the default WooCommerce widget “Product Categories” and select the “Show hierarchy” option within it https://prnt.sc/EgSTdSGWWE_i

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 16:33

    Hello, Mauro,

    Thank you for reaching out to us.

    We understand that you would like to display the “From” prefix near the price for all variable products on both archive and single pages. However, it currently appears only after the “Load More” action.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 16:14

    Hello, Abdulaziz,

    Thank you for reaching out to us.

    Here’s how you can fix it:

    html:not(:has(#wpadminbar)) .elementor-location-header {  
        --wp-admin--admin-bar--height: 0.001px;  
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
    Please try this and let me know if it works for you.

    If you need further assistance, feel free to ask—I’m happy to help!

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 16:13

    Hello, Nabil,

    We appreciate your prompt response.

    Here’s how you can add a featured image for a post: https://prnt.sc/gDN1z4xMioWq

    Please try this and let me know if it works for you.

    If you need further assistance, feel free to ask—I’m happy to help!

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 15:48

    Hello, Nabil,

    Thank you for reaching out to us.

    To add an image above the blog title, please ensure that you have set a featured image for your post. You can do this by navigating to the post editor and selecting the “Featured Image” option in the settings panel. Upload or choose an image from your media library, and it will appear at the top of your blog post.

    If you encounter any issues, we will be happy to assist you further.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 14:55

    Hello,

    Thank you for reaching out to us.

    https://prnt.sc/-nb6zsAwryoH Go to Slider revolution > edit slider https://prnt.sc/DFIQrhttVAOR or https://gyazo.com/dab0b14e7b013deab731ac82f2229ebd > settings of slides – https://gyazo.com/62b3e73d94d3a1c9f4dc721ac514cfa0 > change background image https://prnt.sc/7QN4z04ghpXs > https://prnt.sc/HuDzOmyACy7m
    Read more – https://www.sliderrevolution.com/documentation/slide-background/

    Please try this and let me know if it works for you.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 14:17

    Hello, Micksc62,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    3/ It is possible that the cause of this is related to cached data.

    We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

    WooCommerce > Status > Tools

    Please ensure you clear the following fields:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 13:56

    Hello,

    You’re welcome!

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 13:26

    Hello, Hedo,

    Thank you for reaching out to us.

    We appreciate your inquiry regarding product variations and images.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 13:20

    Hello,

    We appreciate your prompt response.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Regarding your inquiry, we have disabled caching through Theme Options > Speed Optimization, as it was preventing changes from being visible.

    1/ https://prnt.sc/-nb6zsAwryoH – Slider revolution > edit slider > change background image https://www.sliderrevolution.com/documentation/slide-background/

    2/ https://prnt.sc/f5LGnQ3bUJSU – edit page > column settings https://prnt.sc/dtdHLIsRVwhA
    Please use the Backend editor, because of with latest version of WordPress, page builder plugins may have a problem with the Frontend editor.

    3/ Please follow this article https://www.8theme.com/documentation/xstore/xstore-features/instagram-api-token/ to create the Instagram token – https://prnt.sc/L2Z8d-5lQgLr

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 11:57

    Hello,

    You’re welcome!

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    March 27, 2025 at 11:37

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

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Viewing 30 posts - 3,391 through 3,420 (of 3,557 total)
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