Hello,

We noticed that the default WooCommerce theme was not present on your website, which is typically required for testing the plugin’s settings. Therefore, we installed the default theme via Appearance > Themes and found that the LOCAL PICKUP settings page you mentioned appears the same way even when using the default WooCommerce theme. This indicates that the issue is not related to our theme.

In this case, we kindly recommend reaching out directly to the WooCommerce plugin support team for further assistance regarding their settings. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Juergen,

Thank you for reaching out to us.

The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/tckkbry

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you have configured your products with color variations and intentionally did not set a main product image, as you prefer not to display an image for each variation on the single product page. However, you’ve noticed that no image appears in the quick view, even after selecting a color.

Please note that in order for the quick view feature to function correctly, it is mandatory to assign default images to the product here: https://prnt.sc/88NHHhg22gBL.

We appreciate your understanding and cooperation.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Crispy123,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing a critical error when accessing the Product page. We understand how frustrating this can be

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

3/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello Ankit Khandelwal,

Thank you for reaching out to us.

Regarding the space above the top menu header appearing across all pages of your website, please go to Header Builder > Main header > Computed box > set 0px for margin-top.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

We’re glad to hear that the issue has been resolved successfully. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello Aniruddh,

Thank you for reaching out to us.

1/ We’re sorry to hear that you’re experiencing an issue with the WP Form. In order to assist you more effectively, could you please provide us with additional details about the problem you’re encountering? For example, any error messages, screenshots, or steps to reproduce the issue would be very helpful. (Please note that your initial message did not include a screenshot, so we kindly ask you to verify and include one if possible.)

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for choosing our theme.

Regarding your inquiry about the mobile menu functionality — by default, the mobile menu is designed so that the submenu expands only when the arrow (or icon) is clicked.
However, you can test how it works when the “Dropdown opening action” https://prnt.sc/XTT2KgNtu3OK is disabled via Theme Options.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Nadeem17,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Milan,

Thank you for reaching out to us.

We appreciate you taking the time to test your store and are glad to hear that most of the process went smoothly. Regarding the issue with orders not appearing in the site administration and no emails being sent to the administrator or customer, we would be happy to assist you.

To better understand and resolve the issue, please check the following:

1. Ensure that your payment gateway is properly configured and that the test order was completed successfully (not left in a pending or failed status).
2. Verify that WooCommerce is correctly set up to send order confirmation emails. You can check this under WooCommerce > Settings > Emails.
3. Confirm that your website’s email functionality is working correctly. You may consider using an SMTP plugin to improve email deliverability.
4. Check if the order is visible under WooCommerce > Orders, and if not, please let us know if any error messages appeared during the checkout process.

If everything seems to be set up correctly and the issue persists, do a test if the same issue occurs when using a default theme, such as Storefront (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello NxtArt_ro,

We appreciate your prompt response.

Please try the following solution:
1. Navigate to Products > Attributes
2. Edit the specific attribute.
3. Re-select the attribute type.
4. Click Save to apply the changes.

Best regards,
8Theme’s Team

Hello NxtArt_ro,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, rayee

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team