Hello, Rokas,

Thank you for reaching out to us.

Please note that the mentioned demo does not use the Slider Revolution plugin. The main slide on the homepage has been created in the following way: https://prnt.sc/frS552koF66f

We kindly recommend following this video tutorial to import the demo homepage content to your website – https://youtu.be/wkIKN2IyEZI?feature=shared

Should you have any further questions, feel free to contact us.

Best Regards,
8Theme’s Team

Hello, Safe Desires

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We’ve removed this custom CSS code – https://prnt.sc/cb7OnCrlifBB

@media screen and (min-width: 993px) {
        selector #swiper-unique-id-1 {
        position: absolute;
        bottom: 0;
        padding: 20px;
        left: 0;
        right: 0;
        margin: 0;
    }
}
@media screen and (max-width: 992px) {
        selector #swiper-unique-id-2 {
        position: absolute;
        bottom: 0;
        padding: 20px;
        left: 0;
        right: 0;
        margin: 0;
    }
}

Please clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello, Mirza Ahtsham,

Thank you for reaching out to us.

We would like to inform you that your website is currently utilizing a one-page menu structure. This means that when a menu item is clicked, the page does not navigate to a different URL but instead scrolls to the corresponding section on the same page. As a result, the menu items are highlighted as active on the Home page.

Based on this setup, we can confirm that the menu settings configured via The 8Theme Team XStore Builders > Header Builder with Elementor > Edit Template for the Front Page > Menu Settings > Styling are functioning correctly and as intended for a one-page menu layout.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Omar Quddam,

We’ve re-selected the Shop page in Woocommerce > Settings > Products > Shop page.
Please clear the cache and check the work of the Shop page now.

Best Regards,
8Theme’s Team

Hello,

Thank you for your kind words about our template – we truly appreciate your feedback.

Regarding the issue with order notifications not being received by the sales manager, we understand how important this functionality is for your business operations. To assist you better, please ensure the following:

1. The sales manager’s email address is correctly added in the WooCommerce settings under WooCommerce > Settings > Emails.
2. The specific email notifications (such as “New Order”) are enabled and assigned to the correct recipient.
3. There are no email delivery issues or spam filters blocking the notifications.

If you have already checked these settings and the issue persists, please test how it works when the Storefront theme is activated (Appearance > Themes).

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us.

Please clear the cache and check the result after these changes: https://www.8theme.com/topic/mobile-menu-interface-to-be-changed-as-per-reference-link/#post-440186

Warm Regards,
The 8Theme Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us.

1/ https://prnt.sc/17CHVrtFOorr

2/ Only these 3 types of mobile menu is aviaible – https://prnt.sc/jk8H0qFLehBP

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide the URL of the product page and temporary WP-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Miltos,

We appreciate your prompt response.

We’ve registered the theme using your purchase code.

Best Regards,
8Theme’s Team

Hello, Vipin Saini,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Dear @Andrea,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Rokas,

Thank you for reaching out to us.

We’re sorry to hear you’re experiencing an issue with the font rendering on your shop category page.

Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us.

Could you please provide the URL of the product page from your video and temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We appreciate you sharing the GIF to illustrate the issue.
In order to proceed, we kindly ask you to provide temporary FTP access so that we can forward your request to our technical specialist for further investigation.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team