Hello,

Thank you for reaching out to us.

We kindly recommend that you read the following article: https://elementor.com/help/server-errors/. For further assistance, please contact the Elementor plugin support team directly – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Yes, in order to move your website to a new domain and hosting, we recommend deactivating your license on the test domain first. Once you have successfully transferred all your website files and database to the new hosting environment, you can then activate your license on the live domain.

Please ensure that you perform a full backup of your website before proceeding with the migration. If the migration is done correctly, all your settings, designs, and content will remain intact and nothing should be lost.

Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ https://www.8theme.com/documentation/xstore/support/full-site-migration/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Brutal,

Thank you for reaching out to us.

Kindly reach out to your hosting provider and request their assistance in resolving the following memory error: “PHP Fatal error: Allowed memory size of 402653184 bytes exhausted (tried to allocate 17332785 bytes)…”

For further details, you may refer to the following documentation: https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your message and will be happy to assist you with your request. Could you please provide us with more details so we can better understand your needs and offer the most appropriate support?

Looking forward to your response.

Best Regards,
8Theme’s Team

Hello, Brutal,

Thank you for reaching out to us.

We have identified a critical error occurring on the category pages of your website. In order to assist you more effectively, we kindly ask that you enable WordPress debug mode. This will help us pinpoint the specific issue and facilitate a more accurate resolution.

You can refer to the official WordPress guide on enabling debug mode at the following link:
https://wordpress.org/support/article/debugging-in-wordpress/

Once debug mode is enabled, please share any relevant error messages or logs with us so we can proceed with troubleshooting.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for providing the details regarding your website. We sincerely apologize for the delay in our response.

Please create new topics for different questions to prevent misunderstandings.

1. Regarding the featured categories on the homepage, we understand that you would like to display only the parent categories along with their respective images.
Edit the Home page using Elementor > settings of Categories element > enter desired categories – https://prnt.sc/OlWWWhcTBl_R

2. Concerning the homepage layout on mobile devices, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

3. As for the checkout page fields still appearing in English despite changing the language, this may be related to translation settings or missing translation strings. Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Additionally, we recommend editing the checkout page using Elementor and check the settings there – https://prnt.sc/H4U8IIvmQpic

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Custom CSS code can be used:

div#sales-booster-popup {
    background-color: #fff9f3;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello, Farhad,

Thank you for reaching out to us.

1/ Here is a template file of the Home page from https://xstore.8theme.com/elementor/demos/ecoenergy/ – https://fex.net/s/dztke6y

2/ Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

3/ We understand that you are experiencing an issue with the “Live Paste” feature.
We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/f9ab10y – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

To edit your website for mobile devices, please navigate to the Elementor editor (or the page builder you are using), and switch to the mobile view by clicking the responsive mode icon at the bottom of the panel. From there, you can make adjustments specifically for mobile without affecting the desktop version.
https://elementor.com/help/mobile-editing/

Regarding linking buttons to specific pages, you can obtain the page URL by visiting the page in your browser and copying the address from the address bar. Then, in the button settings, paste the URL into the link field. If the page is within your website, you can also use relative URLs (e.g., /about-us).

If you need further assistance, feel free to provide more details, and we’ll be happy to help.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To edit the header content, please navigate to XStore Builders > Header Builder > Edit Template.

If this is not what you were looking for, kindly provide us with a few screenshots and temporary access to your admin panel so we can assist you further.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To achieve the desired result, we kindly suggest the following steps:
– create a few static blocks https://prnt.sc/0sJWSYp5NwlE with desired content for different categories;
– edit category > add static block to the description area – https://prnt.sc/ZxMPcpDLidhW
– XStore Builders > Archive product builder via Elementor > edit template > add Archive description element https://prnt.sc/1epWDDKdBOP0 to the desired area on the page.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Header Builder via Elementor > edit template > Search settings > Popup content https://prnt.sc/kL4C2Eyzo0YH – to edit the static block from this screenshot, go to Dashboard > XStore > Static blocks > edit “Custom block for Shop page” or create a new static block and select it for the Search element of Header Builder.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

If the content on your pages was created using the WPBakery Page Builder plugin, it cannot be edited with Elementor, as these are two separate page builder plugins. If you are still in the early stages of building your website and would prefer to use Elementor, we recommend removing the existing demo content entirely (as shown here: https://prnt.sc/FLN2j4vZ4UvL) and importing a demo that was specifically created using the Elementor plugin.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can update your profile picture through the Dashboard by following this link: https://prnt.sc/1vohxv8 . Alternatively, you may change it via the “My Account” page by visiting: https://prnt.sc/1voi6ca

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team