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Yes I did everything but ??? ….. ..

This topic has 49 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

Olga Barlow

Support staff

January 21, 2022 at 13:00

Hello,

1) If you are not satisfied with theme speed you can submit refund request here https://themeforest.net/refund_requests/new

2) User that you provided does not have access to the backend, so I can’t check the Static blocks editing process. Give that user admin permission to allow us to check the mentioned problem.

Regards

#314872 Copied

tiger

Participant

January 21, 2022 at 13:03

Are you satisfied with the speed of 20 for the site? Answer me, if it was special for you, would you be satisfied?
Whenever I send you an answer in the refund, is this a solution in your opinion? Is this good customer treatment?
Instead, improve customer satisfaction or send me solutions
Or send me how to fix your mistakes, not a mistake, I swear to you, I put a new template and I never made anything, and that’s how the speed was

#314873 Copied

Olga Barlow

Support staff

January 21, 2022 at 13:08

Hello,

Nope, we do understand your position. But site speed depends not just on theme but on the server optimization, on the additional plugins you use, on the images and content you use, on the WP optimization itself. There are a lot of articles that describe ways to optimize WordPress sites.
Anyway, we can give you only general tips to improve the site speed from our side https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
We don’t have a deal with the personal site optimization https://themeforest.net/page/item_support_policy And we can do nothing with that.
So, if you are not satisfied with the theme speed we are ready to give you a refund and you’ll be able to choose another theme that has a better speed score in your opinion.

Regards

#314875 Copied

tiger

Participant

January 21, 2022 at 13:19

Why don’t you understand? I have to tell you I haven’t done anything yet. I just installed a new template and I didn’t install or make anything yet.
Everything is made by you, your photos, and your settings

#314879 Copied

Olga Barlow

Support staff

January 21, 2022 at 13:43

Hello,

We do understand you. But you don’t want to hear and accept our answer:

We can give you only general tips to improve the site speed from our side https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
We don’t have a deal with the personal site optimization https://themeforest.net/page/item_support_policy And we can do nothing with that.
So, if you are not satisfied with the theme speed we are ready to give you a refund and you’ll be able to choose another theme that has a better speed score in your opinion.

Regards

#314886 Copied

tiger

Participant

January 29, 2022 at 23:56

Hello, I have a problem with displaying pictures of the product
https://prnt.sc/26lmhyj
See here photos can not be shown for product reviews
Pictures appear when you click on Buy now, the product is placed in payment, and then the picture bar appears
like this
https://prnt.sc/26lmk6l
Images appear when you click on Buy now, then product gallery images appear

#315562 Copied

Rose Tyler

Support staff

January 30, 2022 at 10:17

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it looks then.

Regards

#315584 Copied

tiger

Participant

February 1, 2022 at 14:46

It didn’t work, what’s the problem please?

#315786 Copied

Olga Barlow

Support staff

February 1, 2022 at 19:54

Hello,

I have created separate topic for the latest question issue https://www.8theme.com/topic/problem-with-displaying-pictures-of-the-product/#new-post to avoid misunderstanding because the current topic already has 48 posts. Please, create separate topics for the different questions next time.
I’ll close this topic.

Regards

#315832 Copied
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