XStore Shop’s filter search result error

This topic has 8 replies, 2 voices, and was last updated 1 year, 4 months ago ago by Tony Rodriguez

  • Avatar: Kris
    Kris
    Participant
    October 5, 2022 at 14:38

    Hi,
    My website has come across an issue, in which there should be 4 products under the brand name “Boffalora”, but when we search via the “Product Search” widget box on the Shop All page (https://certaplatform.com.hk/shop/) or any other search box in the site, the search result can only display 2 products.

    If we click the product brand by “By Brand” in the Shop All > Shop Sidebar Filter, it can show all 4 products under the brand name “Boffalora”, we have checked all 4 products settings but all the settings are the same across 4 products, we don’t know what causes the search result to only display 2 products instead of all 4 products.

    Please find the image attached for your reference. Thank you.

    Search “Boffalora” via search box / Product Search on Shop All page, only 2 products show: https://prnt.sc/W11QFg0EDGoY

    Click “By Brand” > “Boffalora” on the Shop All Page, all 4 products under the brand name “Boffalora” can be displayed.
    https://prnt.sc/cJIQF5KTl4Dw

    One more thing, sometime the Shop Sidebar Filter will totally disappear and cannot be seen, it can only be seen again after we purge the cache, this will need your help to investigate and fix as well.
    https://prnt.sc/WVJ6BXBKUnsa

    Please help and see what’s causing the above issues. Thank you so much!

    Best regards,
    Kris

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 6, 2022 at 07:04

    Hello, @Kris,

    1- Thanks for sharing the details and elaborating on your issue.
    I have tested your issue on your site and found that other brands and search results for other products are working well. The issue is in the brand name “Boffalora” When I search it shows two products but if I check the brand page by selecting the brand from the brand filter it shows 4 products. Now, The two product that doesn’t appear in the search results of “Boffalora” are the:
    https://certaplatform.com.hk/shop/wine/red-wine/la-sasa-riserva-docg-2017/
    https://certaplatform.com.hk/shop/wine/red-wine/pietrisco-valtellina-superiore-docg-2018/

    Now, Would you please try to delete these products completely and then try to add the product again manually, and select the different brand this time then check the results first if the products start to appear then edit the products again, and then set the brand to “Boffalora” then check back to your site after clearing the browser cache I hope your issue will be resolved.

    2- It is a cache issue nothing else try to contact your service provider to flush the server cache and then try to disable the cache plugin until your site is in development mode. I hope you will never face any issues again.

    Regards 8Themes Team.

    Avatar: Kris
    Kris
    Participant
    October 6, 2022 at 16:52

    Hi Tony,

    Thank you for your reply. May I also know if there’s a smart search function in the XStore? Customer does not need to type the exact keyword to find the search result, for example, if they want to search for “baby” but mistakenly typed “babi”, the search result can still show the result of “baby”, is that achievable in XStore?

    Thank you!
    Best,
    Kris

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 7, 2022 at 05:35

    Hello, @Kris,

    Unfortunately no, there is no such possibility of the smart search with our theme, for now, so this requires extra Customziation which is not included in the theme support policy, If you want paid Customization services submit a customization request to WPKraken team.

    OR

    You can submit a request here https://www.8theme.com/taskboard/ , so our dev team read it.

    OR

    You can try with any third-party plugin as well which better meets your requirements.

    Regards 8Themes Team.

    Avatar: Kris
    Kris
    Participant
    October 7, 2022 at 07:53

    Hi Tony,

    Thank you for your reply, do you know if there are any third-party plugins that can do such smart searching function, so we can take a look into them?
    Thank you!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 7, 2022 at 08:22

    Hello, @Kris,

    Sorry to say that but we cannot suggest any third-party plugins to our customers because sometimes they conflict and cause unexpected issues on the site. You can use any of the third-party plugins that suit your requirement and use it at your own risk.

    Thanks for your understanding.

    Regards 8Themes Team.

    Avatar: Kris
    Kris
    Participant
    October 7, 2022 at 14:16

    Hi Tony,

    Understood, thank you so much for your reply Tony!

    Best,

    Kris

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 8, 2022 at 05:45

    Hello, @Kris,

    Most Welcome.
    Sounds Great!

    Thanks for your understanding and for contacting us

    Have a great day 🙂

    Topic Closed!

    Regards 8Themes Team.

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