Why does my menu look like this on a mobile phone

This topic has 8 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: AnimalShop
    Renè Bavnild
    Participant
    April 18, 2022 at 13:49

    Why does my menu look like this on a mobile phone
    before seeing it as shown in the bottom photo

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 18, 2022 at 17:34

    Hello,

    It’s because of the cache system that you use. It caches the desktop header for the mobile. Either enable a separate cache for the desktop and mobile devices or keep Theme Options > General > Mobile content optimization option disabled.

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    April 18, 2022 at 17:42

    Can you show me where I do that
    vh renè

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 18, 2022 at 18:22

    Hello,

    What exactly? How to disable option in theme options? Or separate mobile and desktop cache?

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    April 18, 2022 at 18:27

    both
    you must also do it for me if you have the time for it

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 19, 2022 at 13:37

    Hello,

    Olga is a woman’s name.
    I don’t know about the first one. What cache plugin or cache service do you use? Contact the developer of this service to get instructions on how to separate cache for the mobile and desktop. Some plugins already have such an option, for example, https://prnt.sc/aI0tCYAivTuY or https://prnt.sc/eXUo2LrTjB-B

    I disabled the option in Theme Settings https://prnt.sc/MmI3oqH3WvfB So, check the mobile header now.

    Regards

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    April 19, 2022 at 13:42

    Thank you Olga for your always good help
    🙂 Renè Bavnikd

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 19, 2022 at 18:13

    Hello,

    You are welcome.

    Regards

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