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URGENT: Order Issues – Can't Complete Checkout

This topic has 27 replies, 3 voices, and was last updated 9 years, 4 months ago ago by CJMillar82

Olga Barlow

Support staff

December 19, 2014 at 14:38

Hello,

From our side, when we want to proceed to checkout it goes to https://www.horseflydigital.com/ shows default theme and another site no matter what theme is enabled ( our or default Twenty Fourteen). Is it right? How we could check order problem if we even can’t finish checkout?

Regards,
Olga Barlow

#30456 Copied

CJMillar82

Participant

December 19, 2014 at 18:55

I have no idea what you are talking about – when I place an order I get here – https://giddyupgear.com/checkout/

What are you clicking and what site are you on? The site is giddyupgear.com

#30509 Copied

CJMillar82

Participant

December 19, 2014 at 18:57

When I try to add an item to the cart, I Am now seeing an error that says “undefined” however the item does still add to cart. I’ve had so many issues with this theme and the Royal theme it’s amazing…

#30510 Copied

CJMillar82

Participant

December 19, 2014 at 19:02

Google Analytics doesn’t work for e-commerce/transactions STILL. We have now tested 3 different plugins. In addition, the cart doesn’t work. And now you are saying that you can’t place an order, yet I can test it and it works for me. Great…and with the site we purchased Royal theme for, we can’t date any of the plugins bc it says we don’t have the license (it was packaged with Royal). Yes, I started a separate thread in there, but this is beyond frustrating.

I’ve never had a theme have so many issues that can’t even work with Google Analytics!!!!!

#30511 Copied

CJMillar82

Participant

December 19, 2014 at 19:03

Also I am now getting this error on Legenda – Downloading package from envato market…
An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

Please advise ASAP

#30512 Copied

Eva Kemp

Support staff

December 19, 2014 at 19:33

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. VC plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

I’ve updated Visual Composer plugin for you.
Please check.

Regards,
Eva Kemp.

#30519 Copied

CJMillar82

Participant

December 19, 2014 at 19:50

Thank you – now can we please get Google Analytics working and please help me understand the cart error yo are seeing because we are unable to replicate it at this time.

#30523 Copied
Tagged: checkout, issues, order, templates, urgent, woocommerce, wordpress
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