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Update website to Royal 3.4 - by ycs7a - on WordPress WooCommerce support

This topic has 49 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Rose Tyler

Olga Barlow

Support staff

March 7, 2018 at 09:54

Hello,

1) You are using CDN. Clear CDN cache because we made a lot of changes in scripts and now your site use the new PHP files but old scripts from your CDN. Even theme image in the backend is cached. It should be http://prntscr.com/inysti but I see the old one http://prntscr.com/inyszz

2) Compare child theme files with new theme files. Old files in your child theme may include old code that won’t work with the updated parent theme http://prntscr.com/inyu4x

Reply back with the list of problems that will remain once you do 2 previous points.

Regards

#187471 Copied

ycs7a

Participant

March 7, 2018 at 11:30

Hi,

‘1. I have emptied cache through CDN. Image in backend looks good now.

‘2. I have no idea. Please help.

#187489 Copied

ycs7a

Participant

March 7, 2018 at 15:26

For future reference, the login codes to CDN are in the Private Content.

Please, contact administrator
for this information.

#187515 Copied

ycs7a

Participant

March 7, 2018 at 20:45

‘2. The only thing that need updating is an image (of a truck on the single product page). Other than that, things are fine. Please see this image.

#187570 Copied

ycs7a

Participant

March 8, 2018 at 09:57

The whole webshop page is gone, i.e. no products are shown. Please see this image.

This is critical.

#187591 Copied

ycs7a

Participant

March 8, 2018 at 10:02

Also, the single product page is very distorted. Please see this image.

#187592 Copied

ycs7a

Participant

March 8, 2018 at 20:59

Can you please look at my website? Things are very distorted, since 2 days ago.

Thank you kindly

#187619 Copied

ycs7a

Participant

March 9, 2018 at 14:52

Can you please let me know

#187731 Copied

Olga Barlow

Support staff

March 9, 2018 at 15:11

Hello,

We have updated out of date files that we found. Clear CDN again and check, please.

Regards

#187740 Copied

ycs7a

Participant

March 10, 2018 at 10:45

Hi,

Thank you kindly.

The following issues remain:

– I can’t change the number of displayed products to 3 per row. It is stuck on 4 per row.
– You cannot click on the next page like normal (please try pressing on page 2 or 3 on any page). And when you click on it, the pages option disappears (there a no numbers anymore for the pages).
– Normally, if you move your cursor/mouse on an image, it shows the image for hover effect. Now it does not do this anymore.
– Featured images do not show at blog posts. Please see this page. Also, the text ‘was last modified’ now appears (which is wrong).
– Text when you hover over an image is unfortunately gone again. The same is again true for related products.

#187781 Copied

ycs7a

Participant

March 10, 2018 at 21:19

– The image below each single product page is larger than it should be. Please see this image and this single product page. It also looks very distorted on some pages (like this)

#187795 Copied

Olga Barlow

Support staff

March 12, 2018 at 17:11

Hello,

1) WooCommerce added option to change the number of products per row in Customizer options http://prntscr.com/iq5egj
2) Don’t see problem https://gyazo.com/4aaf9d00209e3ded561010d33320280a
3) Problem is caused by BJ Lazy Load plugin. It adds

#187944 Copied
ycs7a

Participant

March 12, 2018 at 20:53
‘1. Good to know, thank you.
‘2. Please enable the Woocommerce filter plugin, and then try. I have disabled this plugin, because it was causing the problem. I need this plugin for customers to quickly find what they need.
‘3. Thank you
‘4. I have removed the following code in Theme options -> Custom CSS -> line 73-76
```
}
.single-post .blog-post .active {
	display: none;
```
But the problem is still there.

‘5. Unfortunately, the words ‘Zet op verlanglijstje’ (English: put on wishlist) still appear black in the product page and related products. Please see this image.

‘6. Okay, thank you
#187970 Copied
ycs7a

Participant

March 13, 2018 at 02:14

7. For some reason the word ‘SEARCH’ is on the mobile version of the website. Please see this image. Can this be removed? Thank you kindly.

#187980 Copied

Olga Barlow

Support staff

March 13, 2018 at 09:30

Hello,

4. Don’t see the problem with related posts anymore http://prntscr.com/iqhgud
5. That font inherits the Main font color. I have changed the styles by custom CSS. Clear cache and CDN to apply changes.
6. Check now
7. This is widget title http://prntscr.com/iqhi7v So, I just cleared the title field http://prntscr.com/iqhin3

Regards

#188000 Copied

ycs7a

Participant

March 16, 2018 at 13:13

Thank you kindly!

Please help:

‘2. Please enable the Woocommerce filter plugin, and then try. I have disabled this plugin, because it was causing the problem. I need this plugin for customers to quickly find what they need.

‘3 and 5. Related products do not show ‘Put on Wishlist’ text correctly and the images do not show hover images. Please see this image.

‘4. For some reason, the text ‘was last modified: [date]’ shows below the post. Please see this image.

Thank you

#188468 Copied
Rose Tyler

Support staff

March 19, 2018 at 13:29
Hello,

2. Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme. Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.
Try to disable Ajax “Add To Cart” option in Theme Options > Single Product Page.
3 and 5. Please add this code in Custom css:
```
.single-product .productCarousel .footer-product .show-quickly {
    width: 40%;
    padding-right: 0px;
}
.single-product .productCarousel .footer-product .yith-wcwl-add-to-wishlist {
    width: 60%;
}
```
4. You need to add Excerpt text for such posts http://prntscr.com/it92s1

Regards
#188640 Copied
ycs7a

Participant

March 21, 2018 at 01:23

‘2. I understand, thank you.

‘3/5. Unfortunately, this did not work.

‘4. Thank you

#188809 Copied

Rose Tyler

Support staff

March 21, 2018 at 11:22

3/5. Clear CDN again and check, please.

Regards

#188855 Copied

ycs7a

Participant

March 24, 2018 at 20:07

‘3/5. Unfortunately, I purged cache on Cloudflare but this did not work.

6. Do you perhaps know why the first image looks smaller on the product gallery images on the single product page? Please see this image.

7. The Instagram feed does not work anymore on the Home page. Can you please help.

Thank you

#189167 Copied
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