Subscriptio custom email builder – emails are missing from options

This topic has 23 replies, 4 voices, and was last updated 1 year ago ago by Rose Tyler

  • Avatar: Niddy
    Niddy
    Participant
    April 28, 2022 at 10:53

    Hi

    I have installed and setup the packaged Subscriptio plugin. It all works fine to a degree however the emails are missing. I don’t see them in the list of custom emails in admin.

    I’m talking about the renewal / subscription failed / success emails etc that should render for subscriptions.

    They are showing in the drop-down list, if I select to add a new one but the content isn’t there so I don’t know what should originally be in the email template in order to add it to the new email.

    Can you please advise? I have searched forum help and found other threads regards Woocommerce Subscriptions but not this, the packaged bundle one. The thread I seen is here but that isn’t suitable for me as it is a different plugin -> https://www.8theme.com/topic/built-in-email-builder-woo-subscription-email-templates-are-missing/

    But it’s the same query I am raising regards Subscriptio plugin.

    Thanks

    Please, contact administrator
    for this information.
    22 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 28, 2022 at 19:09

    Hello,

    We don’t have ready-to-use templates for these emails. You are able to create them from scratch if you want to use an email builder for them. In another case, the default emails will be sent. Make a test subscription to check the emails you get. After that you’ll be able to decide what you want to see in these emails and create your own email tempalte.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    April 28, 2022 at 19:55

    Wow! That’s a cop-out. So essentially it’s a case of “buy our theme with bundled plugins that aren’t actually customised to the rest of the theme”!

    Nice. So I’ll go solve it myself then because you don’t want to sell a complete package. 🤷🏻

    Food for thought. Not impressed.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 29, 2022 at 10:57

    Hello,

    Point is that many users prefer to keep the default templates of the Subscriptio plugin. That’s why we did not create templates for that. At the same time if users create custom templates as a rule they should fit company styles, they display only the information that they want to share with the customer. But if you have problems with the creation of the mentioned templates using email builder we could log in and create them for you. Do you want that we create examples of templates for you?

    Regards

    Avatar: Niddy
    Niddy
    Participant
    April 29, 2022 at 12:41

    Hi

    Thanks – it’s fine as I have bought a subscription myself on my own site to see all the emails that arrive so I know what is what. Hopefully within a week I will have them all.

    I was only trying to say that there are *no* saved emails in the template list, so maybe for future please add them or at least have a fix handy for us that do request them – maybe post it in a new forum post? Just thinking anyone who uses Subscriptio will need to customise their standard emails so why not have a copy handy?

    Thanks anyway – will plod along and sort these as each reminder etc is triggered. 🙂

    Last query – do you happen to know the shortcode in order to get the subscription dates as these do not appear anywhere in the email builder and obviously we need to show the date someone is subscribed from -> to

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2022 at 14:05

    Hello,

    Thanks for the reply. To be able to reply I need assistance from our dev team, they will be back at work after the weekend. Please be patient.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 1, 2022 at 12:56

    Ok great thanks – so essentially I just need the shortcode to put inside the email (using your built-in email builder) to set the dates of subscription and the button that links to the cart to purchase on renewal (am using manual renewals option so the email sends a link to the customer to purchase from the cart as it seems it creates a new order on renewal).

    Please ask for assistance – FYI – login info is in private on original post.

    Thanks again – enjoy your weekend.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 2, 2022 at 17:37

    Hello,

    Subscriptio plugin does not have such a shortcode by default. But we are looking for ways to display mentioned information using email builder hooks. I’ll inform you once developers implement that.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 2, 2022 at 21:42

    Hiya

    Brilliant. Thanks for updating me.

    Is it likely to be an update or can they login and look on my site do you think? As I need to launch it by end of month so time isn’t my friend.

    Thanks again. 👍

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 3, 2022 at 11:42

    Hello,

    We have added custom code to child theme functions.php. Now to display the necessary information in the email add the Hook element to your email content https://prnt.sc/0rzCFwz02H22 and choose the woocommerce_email_after_order_table hook https://prnt.sc/Vue71T-14_r7

    Test emails after that. Let me know if that suits your needs.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 3, 2022 at 12:49

    Hi Olga

    Awesome. Thank you for looking at this so quickly and for your help.

    I’m lost though (sorry)! As in what you’ve described above doesn’t seem to do what I want. I wanted to literally customise my own emails and that requires 3 shortcode functions –

    Start date
    End date (renewal date)
    Button to purchase order

    Will the hook add these or what? I’m not familiar with these hooks. Also the positioning, after content. I wanted the date in the top part of the email after the “Hi {name} – above the actual products purchased.

    Could you please elaborate as I’m pretty confused. For instance all the Subscriptio emails show “file not found” when trying to edit via your builder or via woocommerce -> settings -> emails

    I presumed we’d have all these emails in the builder email list with demos to allow customisation.

    Urgh. 😂

    Thanks for any help.

    edit to add – I have edited the subscription email as you say – and it doesn’t show anything at all under the hook. It literally repeats the title so on my email it reads as – “WooCommerce hook placeholder” where I dropped the hook placement.

    Weird…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 3, 2022 at 14:58

    Hello,

    We have studied subscription plugin code to find out why it does not work for you and found that they do not allow overwriting default templates. We have contacted plugin author https://prnt.sc/1X5ztYYkU-5v and they told us that improvement is added to the to-do-list https://prnt.sc/oCy0Bx9tVfrf
    But we don’t have information about when it will be fixed. So, unfortunately, you can use only default emails for the subscription till the plugin author fix the problem.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 3, 2022 at 15:27

    Hi Olga

    Appreciate your help with this. I’ll uninstall it and revert backwards. It’s not ideal.

    Maybe reconsider offering this plug-in as it’s really not suitable for purpose as-is today. Kirill from Rightpress always says it’ll get done but rarely is it. This exact issue was raised in the previous version (v2) so you’d have thought he’d update it for the new v3 but nope. 7 years since I seen the first post asking to customise emails lol

    Thanks for your help anyway. Appreciate your efforts. 👍

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 4, 2022 at 08:22

    Hello,

    Yes, the situation is not very good, unfortunately. We’ll try to speed them up. We replied to their email and offered our assistance with this. So, let’s see.
    I’ll inform you once we get any good news. Take our apologies for this inconvenience.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 5, 2022 at 10:37

    Thanks for the update – hope they come back to you in due course. 🤞

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 5, 2022 at 12:42

    Hello,

    We too 🤞

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 16, 2022 at 17:27

    Hello,

    We got reply from the plugin author but without any good news unfortunately https://prnt.sc/jHh4nu1y6kBC

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 16, 2022 at 20:01

    Thanks Olga. I guess I’ll be rebuilding that site then lol. Typical 😂

    Is it worth removing it as a bundle as right now it’s seriously unfit for purpose being no emails can be customised. The base Woo emails are never used by any decent designer.

    Thanks again for chasing and keeping me informed. Appreciate your help.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 17, 2022 at 10:43

    Hello,

    We are very sorry about this inconvenience. We’ll try to push them to get it fixed.

    Regards

    Avatar: Niddy
    Niddy
    Participant
    May 25, 2022 at 11:27

    Thanks for updating me – client has binned the whole theme and I have since de-registered it as without subscriptions it is utterly useless.

    I just hope my support won’t expire before I get to use the theme I have wasted. But thanks, appreciate it is not your fault but I do ask that you remove all element and advertising of subscriptions as it really is not fit for purpose and actually shouldn’t be added to any theme as it is right now – it’s literally made by children, for children 🙁

    Thanks again – appreciate all your help on this.

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