Site Broken after update - by arda - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

  • Avatar: arda
    arda
    Participant
    April 2, 2020 at 10:00

    Hello, the site is broken after the update to wp 5.4 and theme and plugins update.

    When I enable debug logs I see this:

    Fatal error: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_test() in /my/wp/root/wp-content/plugins/et-core-plugin/app/controllers/general.php:64 Stack trace: #0 /my/wp/root/wp-includes/class-wp-hook.php(287): ETC\App\Controllers\General->top_bar_menu(Object(WP_Admin_Bar)) #1 /my/wp/root/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /my/wp/root/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #3 /my/wp/root/wp-includes/admin-bar.php(97): do_action_ref_array(‘admin_bar_menu’, Array) #4 /my/wp/root/wp-includes/class-wp-hook.php(287): wp_admin_bar_render(”) #5 /my/wp/root/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array) #6 /my/wp/root/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /my/wp/root/wp-admin/admin-header.php(245): do_action(‘in_admin_header’) #8 /my/wp/root/wp-admin/index.php(111): require_once(‘/my/wp/root…’) #9 {main} thrown in /my/wp/root/wp-content/plugins/et-core-plugin/app/controllers/general.php on line 64

    I’ve tried re-downloading the theme file from themeforest and re-uploaded the plugin, didn’t help.

    Please help, this is important and urgent , both the website and the admin is now broken.

    Edit: Please disregard the thread, updating the theme to 6.3 using wp-cli fixed the issue.

    I usually first update addons then wp itself after then themes, which order should I use for best practice ?

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2020 at 10:10

    Hello,

    Update theme > update Core – https://xstore.helpscoutdocs.com/article/63-theme-update > update WP https://xstore.8theme.com/update-history/ http://prntscr.com/rrey9c
    Provide WP Dashboard and FTP access if the update of the both (plugin and XStore core to latest versions – 6.3/2.3) does not help because it should.

    Regards

    Avatar: arda
    arda
    Participant
    April 2, 2020 at 10:13

    Hello, thanks for the fast reply, indeed, updating the theme fixed the issue.

    Which order should I use for update procedures ? Themes first, then addons, then wp ? I updated addons, then wp, I usually update themes last, and this happened.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2020 at 10:25

    Hello,

    Yes, the theme should be updated first, then Core plugin, and WP – when you see information about compatibility in the theme changelog.
    Have a nice day.

    Regards

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