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Single product images and tabs not showing

This topic has 4 replies, 2 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

richnation

Participant

November 19, 2018 at 01:02

Hello,
I’ve tried all kinds of things and read through your forums but couldn’t resolve my issue. The product images and tabs are not showing on my individual product pages. https://sheeble.com/shop/dont-be-a-richard-t-shirt/ You see I only get the product description, but the product variations, image and tabs are not showing. Also, the wrong sidebar widget shows up.

I’ve deactivated all plugins (except woocommerce) with no luck and I’ve updated my PHP version to 5.6 (nothing higher would work with my site for some reason). I also downloaded the newest “woocommerce” folder and manually uploaded it to the theme folder to replace the old woocommerce folder.

Using Inspect Element I do see this error on the product pages https://sheeble.com/wp-content/uploads/2018/11/Product-errors.png It says:

Uncaught TypeError: jQuery(…).niceScroll is not a function
at HTMLDocument.<anonymous> ((index):100)
at i (jquery.js?ver=1.12.4&07d259&07d259:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4&07d259&07d259:2)
at Function.ready (jquery.js?ver=1.12.4&07d259&07d259:2)
at HTMLDocument.K (jquery.js?ver=1.12.4&07d259&07d259:2)
(index):1 Failed to load resource: the server responded with a status of 500 ()

Please, contact administrator
for this information.

#204103 Copied Theme version: 3.9 WooCommerce version: 3.5.1

3 Answers

Rose Tyler

Support staff

November 19, 2018 at 11:34

Hello,

You did not provide FTP password.
wp-content/themes/legenda/woocommerce folder should contain only files that were changed from our side, not all woocommerce files. You can download the latest theme version from ThemeForest and check content of woocommerce folder there.
For example, such files – form-change-password.php, form-edit-address.php, my-account.php are not placed in legenda/woocommerce/myaccount folder at all.
If you faced message about outdated files, likely it was because of changes in the child theme. In this case you need to compare 2 files and add the missing code to your child theme file.

Regards

#204140 Copied

richnation

Participant

November 19, 2018 at 13:40

The woocommerce folder that I uploaded came out of the latest update of the legenda theme. There was no outdated file message, I only did this because I read through other topics of similarity and that was mentioned to try.

Please, contact administrator
for this information.

#204148 Copied

Rose Tyler

Support staff

November 19, 2018 at 13:57

Please enable Brands in Theme Options > Modules, as a temporary solution.
This problem will be fixed in the next theme update.

Regards

#204149 Copied
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