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Topic: quickview problem

Tagged: quickview

mabellek

Participant

December 15, 2015 4:51 pm

Hi

Suddenly the quickview stopped working properly.

it opens up huge and without order

please help
Site URL: hidden
Theme version: 2.5
WooCommerce version: 2.46

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Eva Kemp

Support staff

December 15, 2015 6:40 pm

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

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mabellek

Participant

December 17, 2015 9:16 am

Hi Eva

I have updated all plugins and updated the theme and woocommerce according to the steps you provided above.

Still the quickview opens up huge and sometimes without the x button to close the window.

please asssist
Site URL: hidden
Theme version: 2.7
WooCommerce version: 2.4.12

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support staff only.

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Robert Hall

Support staff

December 17, 2015 10:13 am
Hello,

As I see you’ve added the following style in Custom CSS for desktop http://prntscr.com/9f6tu5

.col-sm-6 { width: 54% !important; }

Please remove it and check the issue.

Regards,
Robert Hall.
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mabellek

Participant

January 1, 2016 1:14 pm

Hi Eva

I have removed that piece of code.

It seems to work properly

only on smaller desktop screens the quick view link moves down and almost diassappears and also the X button for closing jumps up out of the screen

attached screen shots.

http://postimg.org/image/o1vv8ea7z/ quickview down

http://postimg.org/image/6e5z1e5ul/ close button
Site URL: hidden
Theme version: 2.7

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Eva Kemp

Support staff

January 4, 2016 11:52 am
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for tablet:

.footer-product { transform: translateY(45px); height: 45px; } .quick-view-popup .mfp-close { top: 0px !important; right: -42px !important; }

Regards,
Eva Kemp.
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mabellek

Participant

January 4, 2016 8:56 pm

Hi

Eva

This worked for the text at the bottom but the closing arrow issue is still the same

kindly assist

tnx
Site URL: hidden
Theme version: 2.7

Content is visible for topic creator and
support staff only.

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mabellek

Participant

January 4, 2016 9:05 pm

Hi

There is another problem with the quickview

whenever opening quick view VIA related products . after choosing size the add to cart button disappears

this is in addition to the the issue above/ so there are still 2 problems.

thanks

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Eva Kemp

Support staff

January 5, 2016 10:12 am

Hello,

As I see on small screens “close” icon is shown on the right side:
http://storage2.static.itmages.com/i/16/0105/h_1451985011_2068952_c643bcafa5.png
Also “Add to Cart” button is also displayed:
http://storage1.static.itmages.com/i/16/0105/h_1451985116_7713735_86c5462db3.png

Please show a screenshot what you see.

Thank you.
Regards,
Eva Kemp.

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mabellek

Participant

January 6, 2016 12:53 pm

Hi Eva

Please read carefully

I think you have confused some of the issues.

This whole thread and I think also other tickets exist . And still the Issues persist.

there are currently 3 issues.

1. On some screens the closing X icon in the quickview does not appeaer

2.When entering quickview only VIA RELATED PRODUCTS : after choosing size the add to cart button disappears.

ISSUE # 1

My one pc screen also shows the issue for certain products only. Example the product angle dust in mens category after clicking quickview the closing X disappears but with other products it works fine
EXAMPLE
http://postimg.org/image/dcjp0hwhl/

Here im adding another screenshot of the issue from my friends machine . On that machine none of the products in quickview have the X for closing

EXAMPLE

http://postimg.org/image/m5uh6d4vn/

ISSUE # 2

Go to any product and then in related products click the quickview. You can see the add to cart button displays. now choose a size and try to add to cart. The button disappears

Issue # 3

I still have the problem with the quickview text jumping down on one of my screens

EXAMPLE
http://postimg.org/image/k1rxts3pz/

please address these 3 issues seperately.

All caches have been cleared

Thanks

looking forward to having this resolved
Site URL: hidden
Theme version: 2.7

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

January 8, 2016 11:27 am

Hello,

Please provide us with FTP credentials.
May we reupload the theme?

Specify what screen size you’re checking the site with.

Regards,
Eva Kemp.

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mabellek

Participant

January 8, 2016 1:21 pm

here are the details below

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support staff only.

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Eva Kemp

Support staff

January 8, 2016 2:26 pm

Hello,

May we reupload the theme? Please create a back up of your site.

Specify what screen size you’re checking the site with.

Regards,
Eva Kemp.

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