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Product category filter is not working ?

This topic has 8 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Muhammad Ejaz

Participant

February 13, 2023 at 14:42

Hello, Hope you are well.
Please see that the product category is not working.
when I click on the dropdown and then click on any category nothing happens

Please, contact administrator
for this information.

#346804 Copied Theme version: 9.0.2

7 Answers

Rose Tyler

Support staff

February 13, 2023 at 16:42

Hello, Muhammad Ejaz ,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Kind Regards,
8theme team

#346825 Copied

Muhammad Ejaz

Participant

April 4, 2023 at 13:15

Still its not working

#352265 Copied

Rose Tyler

Support staff

April 4, 2023 at 13:41

Hello, Muhammad Ejaz ,

Thank you for your response.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352268 Copied

Muhammad Ejaz

Participant

April 4, 2023 at 14:32

please see

Please contact administrator
for this information.

#352282 Copied

Rose Tyler

Support staff

April 4, 2023 at 14:48

Hello, Muhammad Ejaz,

Please uncheck “Show as dropdown” in the settings for the widget and it will work fine. But in case, you want to have the dropdown for product categories, provide us with FTP access, so we can check the problem more deeply.
We can’t recreate this problem on our test site.

Kind Regards,
8theme team

#352288 Copied

Muhammad Ejaz

Participant

April 11, 2023 at 10:43

Please See the FTP details

Please contact administrator
for this information.

#352927 Copied
Rose Tyler

Support staff

April 11, 2023 at 14:03
Hello, Muhammad Ejaz,

Fixed. Please clear cache and check now.

We’ve disabled Ajaxify Widgets for the Product Categories widget – https://prnt.sc/pcWXKsInv7Ya

If you want to apply Ajaxify for this widget still, add the next code in functions.php of the child theme
```
wc_enqueue_js(
    "
    jQuery(document).on( 'change', '.dropdown_product_cat', function() {
        if ( jQuery(this).val() != '' ) {
            var this_page = '';
            var home_url  = '" . esc_js( home_url( '/' ) ) . "';
            if ( home_url.indexOf( '?' ) > 0 ) {
                this_page = home_url + '&product_cat=' + jQuery(this).val();
            } else {
                this_page = home_url + '?product_cat=' + jQuery(this).val();
            }
            location.href = this_page;
        } else {
            location.href = '" . esc_js( wc_get_page_permalink( 'shop' ) ) . "';
        }
    });
"
);
```
Kind Regards,
8theme team
#352953 Copied
Tagged: best selling, json, product category filter, solution, themes, woocommerce
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