Sidebar on sigle product page issue after activate Single Product Builder

This topic has 8 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Rose Tyler

  • Avatar: ianabel
    ianabel
    Participant
    November 10, 2019 at 19:00

    Hello,

    I have activated Single Product Builder and has change the way that sidebar widget shows cross sale products. Please see screenshot: https://www.ia-incosmetics.com/wp-content/uploads/2019/11/sidebar-widget-single-product.jpg
    I would like it to keep looking like this: https://www.ia-incosmetics.com/wp-content/uploads/2019/11/sidebar-widget-single-product-BIEN.jpg
    How can I organize products in vertical and make smaller the tittle “También te puede gustar”?

    Regards

    7 Answers
    Avatar: John Holden
    John Holden
    Support staff
    November 11, 2019 at 05:12

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: ianabel
    ianabel
    Participant
    November 11, 2019 at 10:19

    Hello! here you have dashboard access. Thank you

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 12:36

    Hello,

    You changed content-single-product.php file via child theme, so the Single product builder doesn’t work correctly right now. Compare your file with the file in parent theme and add to your child theme missing code, or provide us with temporary FTP access.
    With your current settings in the builder upsells products should not be shown in the sidebar at all.
    Option to show upsells products vertically will be added in one of the next theme updates.

    Regards.

    Avatar: ianabel
    ianabel
    Participant
    November 11, 2019 at 12:51

    Hello, here you have FTP access.

    “With your current settings in the builder upsells products should not be shown in the sidebar at all”. What do I need to change to show upsells product in the sidebar as it looked before? Or better that I deactived single product builder and let it as it was before?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 13:37

    Hello,

    We’ve added to your content-single-product.php the missing code.
    To show upsell in the sidebar, when the builder is enabled, upsell element should be added in a section which uses as the sidebar, for example, http://prntscr.com/pvd5f6
    You can disable the builder > wait new updates for the theme, when new settings will be added, and then enable the builder.

    Regards

    Avatar: ianabel
    ianabel
    Participant
    November 11, 2019 at 16:14

    Yes you are right. I think wait until new updates to enable builder is the best option.

    Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 11, 2019 at 16:36

    You’re welcome!

    Regards

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