Deactivate license from test site - by Themebuff

This topic has 4 replies, 3 voices, and was last updated 3 years, 4 months ago ago by Olga Barlow

  • Avatar: Themebuff
    Themebuff
    Participant
    February 25, 2021 at 11:38

    I Deactivate license from my test site then Activate in My live site but I can’t Activate

    You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2021 at 11:43

    Hello,

    As we can see, the theme is activated on these 2 sites – http://prntscr.com/106gj38
    According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
    These 2 sites + 1 new site = 1 end project?

    Regards

    Avatar: Themebuff
    Themebuff
    Participant
    February 25, 2021 at 11:55

    I both is my testing site
    I deactivate license from Two site but

    I can’t activate in my live site

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 25, 2021 at 15:09

    Hello,

    These 2 sites still use XStore theme. Besides as I can see these 2 sites are 2 completely different projects. You should have a separate license for different projects.
    So, activate another license for one of these projects and provide us with the new license that you used. Only after that we’ll be able to unblock your license and allow using the first license for the production site of one of these projects.

    Regards

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