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Mobile problems - by sdp - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

sdp

Participant

July 28, 2016 at 16:16

Hello,

I have two problems with the mobile view (tested on safari iPhone 6)
1. menu button is not doing anything when I click on it, so users can’t see the list of pages.
2. The home slider is not isible

Could you please help me resolve these?

Thank you very much

Please, contact administrator
for this information.

#134936 Copied

9 Answers

Robert Hall

Support staff

July 29, 2016 at 07:40

Hello,

As I see the slider is visible and menu working fine in mobile view. Please clear all cache and check the issue again. Thanks!

Slider – http://prntscr.com/byxuqt
Menu – http://prntscr.com/byxuwo

Regards,
Robert Hall

#134970 Copied

sdp

Participant

July 29, 2016 at 10:21

Hello,

Have you checked on iPhone?
I used two different iphone and the menu and slider are not working.
Could you please check it again and advice how to fix these?

Thank you very much

#134993 Copied

sdp

Participant

July 29, 2016 at 11:00

I just updated the theme and now the slider and menu are working.
Could you please help me with the size of promo pop up on mobile. The text doesn’t fit on the size.

thank you very much.

#135004 Copied

Rose Tyler

Support staff

July 29, 2016 at 12:31

Hello,

The issue has been fixed.
Clear browser cache and check the promo pop up now.

Regards,
Rose Tyler.

#135011 Copied
Robert Hall

Support staff

July 29, 2016 at 12:34
Please try to add the following code in Theme Options->Custom CSS->Custom CSS for mobile.
```
#etheme-popup div {
    min-width: initial !important;
}
#etheme-popup {
    height: 400px !important;
}
```
Regards,
Robert Hall
#135012 Copied
sdp

Participant

July 29, 2016 at 12:39

Hello,

My promo pop up content has been changed. Did you change the content?

#135013 Copied
Rose Tyler

Support staff

July 29, 2016 at 13:10
Hello,

You had two paragraphs, because they had problems on mobile, we replaced them with padding
```
#etheme-popup h2{ 
   padding-top: 50px;
}
```
Regards,
Rose Tyler.
#135018 Copied
sdp

Participant

July 29, 2016 at 15:08

The pop up is not visible anymore on mobile (please test it using iPhone safari)

#135032 Copied

Olga Barlow

Support staff

August 1, 2016 at 11:08

Hello,

Checked your site on iPhone http://prntscr.com/c05d1j If you want I can send you the video.

Regards

#135191 Copied
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