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Live chat Plugin not working - by Sismo Media

This topic has 28 replies, 4 voices, and was last updated 8 years ago ago by Eva Kemp

Sismo Media

Participant

April 11, 2016 at 22:48

And now the page doesn’t load in mobile phones….

#120795 Copied

Jack Richardson

Support staff

April 12, 2016 at 08:12

Hello,

Then remove the plugins that are causing the issues.
You may search for other plugins that will optimize your site.

Best regards,
Jack Richardson.

#120815 Copied

Sismo Media

Participant

April 12, 2016 at 22:59

Could you please take a look at the page’s backend and tell me exactly what I need to uninstall/set/install/change… you know your theme better than anyone… Iv’e tried many things by now with no success… please make concrete recomendations…

I’d appreciate it, because I now have more than a week with this issue…

#120922 Copied

Eva Kemp

Support staff

April 13, 2016 at 08:29

Hello,

As I see your site is loading fine on mobile:
http://storage4.static.itmages.com/i/16/0413/h_1460532575_3554119_2572512e67.png

Please show a screenshot of the issue.

Regards,
Eva Kemp.

#120954 Copied

Sismo Media

Participant

April 13, 2016 at 16:24

The issue is general, the theme appears to be unstable, in times it simply gets stuck in the slider, other times it sends error 500, other times mobile doesn’t load, and now Im experiencing really slow loading when trying to access a purse’s individual product page….

I’m really desperate by now with this issue, because people are reporting that the page is not working all the time… and I’m losing sales opportunities (I’m not making this up).

Please, please… help me get the page fixed, Iv’e tried many things: rearranging sections/ installing chache plugins, resizing photos, changing/deactivating sliders, augmenting php memory, changing server, etc…. I really, really don’t know what to do anymore….

I’d appreciate your help with this, I’have even considered using other theme…

#121047 Copied

Eva Kemp

Support staff

April 13, 2016 at 17:15

Hello,

In your error_log file via FTP I see the error:
PHP Fatal error: Allowed memory size of 115343360 bytes exhausted (tried to allocate 281923 bytes) in /home/prunesmex/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php on line 812

There is lack of memory on a server where you host your site.
Ask your hosting provider support to increase memory_limit value to 256M, also increase values for post_max_size and upload_max_filesize functions to 64M.

Regards,
Eva Kemp.

#121051 Copied

Sismo Media

Participant

April 15, 2016 at 17:15

Thank you Very much, IT has helped me out with these matters… apparently the issues are gone… I hope it’s for good.

I really appreciate your patience and support!

Best Regards…

#121491 Copied

Eva Kemp

Support staff

April 15, 2016 at 18:07

Hello,

You’re welcome.

Regards,
Eva Kemp.

#121496 Copied
Tagged: best selling, live chat, plugin, support, themes, troubleshooting, woocommerce
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