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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

Fred

Participant

September 29, 2014 at 20:38

Themeforest sent me an email telling me there were an upgrade available.. so i went downloading and installing it on my site vía FTP… and now my site is white¡… i mean.. theres nothing to show, i cant log in the admin área!…

Please HELP!
i really dont know what happen, what went wrong and what can i do!

Please, contact administrator
for this information.

#17535 Copied

Eva Kemp

Support staff

September 29, 2014 at 20:58

Hello @Fred,

Please provide us with the correct credentials for FTP as we are unable to log in with the current ones.

Thank you.

Regards,
Eva Kemp.

#17548 Copied

Fred

Participant

September 30, 2014 at 16:36

here it is

Please, contact administrator
for this information.

#17666 Copied

joekustom

Participant

September 30, 2014 at 21:09

Hello,

I updated our website in our staging area and I get these warnings on my product-category pages. I went through the rest of the site and it only seems to be on those pages.

Warning: strpos() expects parameter 1 to be string, array given in /home/staging/public_html/wp-includes/shortcodes.php on line 196

Warning: preg_split() expects parameter 2 to be string, array given in /home/staging/public_html/wp-includes/formatting.php on line 227

Warning: Invalid argument supplied for foreach() in /home/staging/public_html/wp-includes/formatting.php on line 229

Warning: implode() [function.implode]: Invalid arguments passed in /home/staging/public_html/wp-includes/formatting.php on line 279

—–

Can you give me some suggestions to repair this issue?

Thank you..

#17702 Copied

Eva Kemp

Support staff

September 30, 2014 at 23:41

Hello @joekustom,

Please provide us with the login details to wp-admin panel and FTP in Private Content to check.

Thank you.
Regards,
Eva Kemp.

#17728 Copied

Eva Kemp

Support staff

September 30, 2014 at 23:50

Hello @Fred,

I’ve updated the theme.
Please check it now and clear browser cache before.

Regards,
Eva Kemp.

#17730 Copied

joekustom

Participant

October 1, 2014 at 22:30

Eva,

Did you receive my information that you requested?

#17887 Copied

Eva Kemp

Support staff

October 1, 2014 at 23:28

Hello @joekustom,

Sorry, but no. Where did you send it?
Please insert the details in the Private Content for this topic. It will be visible only for administrators.

Thank you.
Regards,
Eva Kemp.

#17891 Copied

joekustom

Participant

October 3, 2014 at 18:52

Here is the information you requested. Please let me know if you received it.

Please, contact administrator
for this information.

#18241 Copied

Eva Kemp

Support staff

October 3, 2014 at 19:10

Hello,

I’ve checked your site and haven’t found any errors.
Have you fixed it already?
If not please provide us with the direct link.

Regards,
Eva Kemp.

#18249 Copied

joekustom

Participant

October 3, 2014 at 19:13

Please take a look.

Please, contact administrator
for this information.

#18250 Copied

Eva Kemp

Support staff

October 3, 2014 at 19:22

Hello,

I’ve fixed the problem for the category you provided.
To correct all categories you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

Regards,
Eva Kemp.

#18254 Copied

joekustom

Participant

October 3, 2014 at 20:50

Thank you so much!

#18274 Copied

Eva Kemp

Support staff

October 3, 2014 at 21:21

Hello @joekustom,

You’re welcome.

Regards,
Eva Kemp.

#18278 Copied

starmila

Participant

October 3, 2014 at 22:31

i get the error:
WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB.

I just spoke to hostgator and they said that the memory is set to 126mb?how can i fix it?
on the top of the page im receiving this:
Warning: strpos() expects parameter 1 to be string, array given in /home3/milasash/public_html/wp-includes/shortcodes.php on line 196

Warning: Cannot modify header information – headers already sent by (output started at /home3/milasash/public_html/wp-includes/shortcodes.php:196) in /home3/milasash/public_html/wp-includes/option.php on line 750

Warning: Cannot modify header information – headers already sent by (output started at /home3/milasash/public_html/wp-includes/shortcodes.php:196) in /home3/milasash/public_html/wp-includes/option.php on line 751

#18293 Copied

Eva Kemp

Support staff

October 4, 2014 at 10:25

Hello @starmila,

You need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

Thank you.

Regards,
Eva Kemp.

#18321 Copied

starmila

Participant

October 4, 2014 at 16:00

the content of page is blank, what do i have to put in, in order to save in the product+category page?

#18348 Copied

Eva Kemp

Support staff

October 4, 2014 at 17:57

Hello @starmila,

Please provide us with the login details to wp-admin panel and FTP in Private Content.

Thank you.
Regards,
Eva Kemp.

#18351 Copied

starmila

Participant

October 4, 2014 at 18:14

login

Please, contact administrator
for this information.

#18354 Copied

Eva Kemp

Support staff

October 4, 2014 at 19:53

Hello @starmila,

We need the site url as well.

Thank you.

Regards,
Eva Kemp.

#18363 Copied

starmila

Participant

October 6, 2014 at 15:43

url

Please, contact administrator
for this information.

#18486 Copied

Eva Kemp

Support staff

October 6, 2014 at 16:05

Hello @starmila,

Thank you for the link.
Could you please send your credentials to access FTP account as well?

Thank you.

Regards,
Eva Kemp.

#18495 Copied

starmila

Participant

October 6, 2014 at 18:20

ftp

Please, contact administrator
for this information.

#18521 Copied

Eva Kemp

Support staff

October 7, 2014 at 14:16

Hello @starmila,

You provided us with an empty FTP account.
There are no any files to check.
Please give us access to be able to view site files.

Thank you.
Regards,
Eva Kemp.

#18634 Copied

starmila

Participant

October 7, 2014 at 14:54

ftp again

Please, contact administrator
for this information.

#18645 Copied

Eva Kemp

Support staff

October 7, 2014 at 17:07

Hello @starmila,

Thank you for the credentials.
I’ve reupdated the theme and the error has gone.
Please check your site now.

Regards,
Eva Kemp.

#18680 Copied

starmila

Participant

October 7, 2014 at 18:05

Thank you sooo much!

#18692 Copied

Robert Hall

Support staff

October 7, 2014 at 18:08

Hello,

You’re welcome!

Regards,
Robert Hall.

#18694 Copied

jmcd

Participant

October 7, 2014 at 18:59

–

Please, contact administrator
for this information.

#18705 Copied

Eva Kemp

Support staff

October 7, 2014 at 22:23

Hello @jmcd,

Do you have any questions?
We’ve received an empty post from you.

Please let us know.

Thank you.
Regards,
Eva Kemp.

#18760 Copied
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