Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years ago ago by Eva Kemp

  • Avatar: vkoulianos
    vkoulianos
    Participant
    June 10, 2014 at 14:49

    Hello,
    First of all you shouldn’t enable the theme as it is a live e-commerce site!!
    Secondly the problem still occurs on another wordpress site where we do not use really simple captcha plugin.

    Anyway we cannot search any plugin in order to find compatibility of your theme.
    Can you please solve the issue and upload a new version on themeforest?

    Regards

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2014 at 15:21

    Hello,

    You didn’t mention that we’re unable to perform any works on your site.

    And regarding the second question:
    Did you buy license for the second site? We provide one license only for one domain name.

    Regards,
    Jack Richardson

    Avatar: vkoulianos
    vkoulianos
    Participant
    June 17, 2014 at 13:37

    Hello Jack,
    Of course, it is a live site. Anyway.
    Yes I’m aware of the license but this doesn’t answer my question. Disabling a plugin is not a fix for my issue. It should work anyway.
    Since we do this all the time I tried testing the theme in a new wordpress installation to check if the problem still exists.

    Please let me know what’s the issue cause we need to use the theme asap

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 17, 2014 at 14:21

    Hello,

    Please provide us with screenshot of the problem and wp-admin credentials of the site with the issue.

    Regards,
    Jack Richardson

    Avatar: brian@hockeysticks.nl
    brian@hockeysticks.nl
    Participant
    June 23, 2014 at 10:00

    Hello!

    First of all, awesome theme!

    I want to install the demo of the sports homepage, but I don’t know which one it is. There are 12 homepages in the documentation, but which one is the legenda sports demo?

    Thanks in advance.

    Brian

    Avatar: Robert Hall
    Robert Hall
    Support staff
    June 23, 2014 at 10:27

    Hello, @brian,

    In this documentation you will find the solution, read carefully, please
    https://www.8theme.com/demo/docs/legenda/#!/demo_data_installation

    Regards,
    Robert Hall

    Avatar: scolwell
    scolwell
    Participant
    July 1, 2014 at 17:49

    I have just purchased the Legenda theme. I followed the written instructions and the video instructions to upload the theme via FTP to my wp-content/themes folder on my server. I’ve tried twice and on the dashboard I get the following message:

    Broken Themes

    The following themes are installed but incomplete. Themes must have a stylesheet and a template.
    Name Description
    Legenda_Ecommerce_Responsive_WordPress_Theme Stylesheet is missing.

    Could you please help. Information regarding server is in the private content area.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 1, 2014 at 18:19

    Hello @scolwell,

    You’re uploading the whole theme archive, but you must extract it and inside you’ll find another archive legenda.zip. Extract it as well and upload the extracted folder to wp-content/themes directory and then activate the theme in admin panel.

    Regards,
    Eva Kemp.

    Avatar: scolwell
    scolwell
    Participant
    July 1, 2014 at 21:24

    I have unzipped the files as you have noted and it is still not installing all of the files. It still indicates that I am missing a style sheet. I’m going through the remaining folders to unzip anything else and found that the files in Legenda_Ecommerce_Responsive_WordPress_Theme\Legenda_v2.2\legenda\framework\plugins will not unzip.

    Could you please check what is going on. Installation should not be this difficult.

    Avatar: Eva
    Eva Kemp
    Support staff
    July 1, 2014 at 21:59

    Please provide us with FTP and admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: scolwell
    scolwell
    Participant
    July 1, 2014 at 22:58

    See in Private Content

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    July 2, 2014 at 08:07

    Hello scolwell,

    Please provide us with link to the page and wp-admin access as well.

    Regards,
    Robert Hall

    Avatar: aatlamaz
    aatlamaz
    Participant
    July 3, 2014 at 01:51

    Hi,

    I have just purchased Legenda theme on july 1, since then I have been trying to install the theme, but it doesnt work. So far I have tried every single of workarounds on this support forum as instructed but it still not working. I cannot even gat that uploaded, during the upload when it gets to 99% I get “500 Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.
    More information about this error may be available in the server error log.”
    I have done either way ftp and through WP.
    Please help me ASAP I need to get this worked.
    WP version and woocommerce I sue the latest one

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 3, 2014 at 11:58

    Hello @aatlamaz,

    Please provide us with the site url and credentials to wp-admin panel and FTP.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: aatlamaz
    aatlamaz
    Participant
    July 3, 2014 at 12:43

    Thanks you, Added my credentials into private contents:

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 3, 2014 at 12:55

    Please provide us with the details to wp-admin panel as well.
    And upload the theme archive to some folder via FTP.

    Regards,
    Eva Kemp.

    Avatar: aatlamaz
    aatlamaz
    Participant
    July 3, 2014 at 12:58

    Thanks for your quick respond, I have uploaded legenda folder via ftp.

    Please, contact administrator
    for this information.
    Avatar: aatlamaz
    aatlamaz
    Participant
    July 3, 2014 at 13:06

    /root/wordpress/wp-contents/theme/legenda

    Avatar: aatlamaz
    aatlamaz
    Participant
    July 3, 2014 at 13:08

    Sorry forgot to add WordPress credentials
    site: kahveperest.com

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 3, 2014 at 13:10

    Dear @aatlamaz,

    Sorry, but I’m unable to access any folder via FTP, getting the error:
    Response: 550 The system cannot find the file specified.
    Error: Failed to retrieve directory listing
    And your site is showing “Internal Server Error”.
    We recommend you to contact your hosting provider regarding this issue or try to reinstall WordPress from scratch.

    Regards,
    Eva Kemp.

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