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How do I update the theme? - by rssfurn - on WordPress WooCommerce support

This topic has 32 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Olga Barlow

Support staff

May 6, 2019 at 14:45

Hello,

Sorry, I was out of the office on the weekend. I see that you changed the version back.
Can we update theme again? Do you have the mentioned problem on the staging site?

Regards

#213418 Copied

rssfurn

Participant

May 6, 2019 at 20:59

Hello. The issue with the menu was on the production and staging website after the update.
Although the production website menu is all the matters.

The submenus are not accessible after the update.

More notes in the private content area.

Thank you.

Please contact administrator
for this information.

#213429 Copied

Olga Barlow

Support staff

May 7, 2019 at 09:52

Hello,

Navigation menu permission warning is related to extra options that our theme has for the menu http://prntscr.com/nlfxx0 You can get detailed information if follow link https://wpfront.com/user-role-editor-pro/navigation-menu-permissions/#navigation-menu-permission-warning

Our theme does not have the option to open the drop-down menu by click. Did you implement it by yourself? Then check child theme on the staging site and your code, probably it should be fixed according to the updated theme structure. Sorry, but we don’t have a deal with the custom code of our clients, it’s not included in our support. We can help you only with issues related strictly to existing theme options.

Regards

#213460 Copied

rssfurn

Participant

May 8, 2019 at 21:39

Can you please update the theme again on the production website and make sure the submenus show up properly?
As long as the submenus show up upon hover and you could get to the submenu, that is fine.

Thank you.

Please contact administrator
for this information.

#213570 Copied

Olga Barlow

Support staff

May 9, 2019 at 10:22

Hello,

Updated. Check, please. Problem was caused by the following code in the child theme functions.php http://prntscr.com/nmce3c menu-parent-item class was removed. I have replaced it with menu-item-has-children. Check if this is ok for you, improve your code according to your need if not.

Regards

#213587 Copied

rssfurn

Participant

May 10, 2019 at 00:46

Thank you.

New issues listed in the private content area.

Please contact administrator
for this information.

#213617 Copied

Rose Tyler

Support staff

May 10, 2019 at 10:35

Hello,

Please describe the problem in more details with screenshots.

Regards

#213657 Copied

rssfurn

Participant

May 10, 2019 at 22:41

The remaining issue is that all the product short descriptions disappeared from the site category pages (both versions of the theme).

Please contact administrator
for this information.

#213688 Copied

Rose Tyler

Support staff

May 12, 2019 at 11:48

Hello,

Do you mean that products, on the page of a category, do not have a short description – http://prntscr.com/nnhykj under the title? If so, was that achieved by additional customization in files? By default, the text of description doesn’t show on products grid. You need to open the quick view window or single product page to see the description. We are not responsible for additional customization in files.
If you mean something else, please give me more details about how it was before the update and what exactly of our theme functionality doesn’t work.

Regards

#213718 Copied

rssfurn

Participant

May 12, 2019 at 23:32

This was already part of the functionality and disappeared after the update.

Could you please tell me where the modification is or transfer it from the staging to the production website?

It transferred one of the first times you updated the theme but the recent update was without it.

Thank you for your continued help. I think there are still some incompatibilities with the newest OS because the timeout issues disappeared when downgrading wordpress to 4.9

Please contact administrator
for this information.

#213728 Copied

rssfurn

Participant

May 14, 2019 at 07:14

I downgraded the theme so I got the features I needed back. A developer told me that some of the bugs were caused by woo-commerce.

On the production website, the arrows on the category pages stopped working.

Thank you.

Please contact administrator
for this information.

#213782 Copied

Olga Barlow

Support staff

May 16, 2019 at 18:33

Hello,

Look, we can’t update theme on production and then you downgrade it again and again. Like some loop. You created a staging website to test all these things. Test the staging site first. Let’s fix all the problems there is you have them and then update production. Because we both just losing the time, hope you understand.

We are not responsible for changes that you made in the parent theme. I’m not the clairvoyant unfortunately to know what files your developer changed to add all the new features (like this code http://prntscr.com/npgx6p ) that you probably have on the website because we don’t have the list of these options. If your developer made any changes directly in parent theme files to add a description on the grid for example and maybe any other things ask him to move them to the child theme. Or tell me the full list of changed files at least.

Dashboard access to staging site does not work anymore, by the way.

Regards

#213921 Copied
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