I want to get a refund for the xstore purchase.

This topic has 15 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 12:40

    I want to please get my money back.
    i bought the theme on themeforest and i paid 48$ for it.
    and now I cannot save any changes that I make .
    Nothing does save if i press publish .

    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2022 at 13:41

    Hello,

    Please give as a chance to help you.
    Provide URL and temporary wp-admin access to site where XStore is activated, so we can take a closer look at the problem.

    Regards

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 13:43

    Hi
    I do not know how to provide temporary admin access
    I just wanted a easy to use intuitive template because I don’t know much about computers

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 13:44

    if you click the url you can see how bad the template looks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2022 at 13:54

    It is not our theme activated on site you provided – https://prnt.sc/g9DVMMwZ3SYK
    Please activate XStore, then create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    Regards

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 14:01

    i don t know how to put the theme
    i asked someone to help and he removed the theme and i don t know how to import it

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2022 at 14:17

    You imported demo content a few times with different page builders, it caused a mess. Please do not edit anything on site right now, we will do reset of curent content and import of this demo version – https://xstore.8theme.com/elementor/demos/minimal-fashion03/
    Or what demo version do you prefer? Please provide URL.
    WPBakery or Elementor builder?
    Waiting for your reply.

    Regards

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 14:18

    the version you sent is perfect
    but can you please explain how to save changes after?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2022 at 14:27

    Hello,

    Demo imported on your site.
    You should not face any problems with saving changes. For example, I’ve changed Logo on your site (Theme Options > Header Builder) – https://prnt.sc/oc-uhSSFyB6G It works fine. Please check and let us know if you need any further assistance.

    Regards

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 14:28

    thank you very much
    I will test it now

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 14:30

    Where do I access the demo you installed?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2022 at 14:33

    Go to your site and edit settings via Theme Options – https://prnt.sc/fdWL6psVbknb

    Regards

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 14:34

    Thank you I am going to try to edit something now

    Avatar: maraciuca
    maraciuca
    Participant
    August 4, 2022 at 14:35

    It works thank you very much for your help

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 4, 2022 at 14:52

    You’re welcome!

    Regards

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