Return to previous page

Getting lots of 503 errors since going live

This topic has 2 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

Whiteski

Participant

September 4, 2023 at 11:12

I went live on with your theme last week and we are getting lots of 503 errors. Im trying to find the cause but cant see anything, im hoping you can help

Spoken to hosting and all looks fine there side
We use WP-Rocket and Rocket CDN and score A with GTMetrix

Hoping you might be able to find the cause if its a conflict with the theme somewhere?

Please, contact administrator
for this information.

#366557 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

1 Answer

Rose Tyler

Support staff

September 5, 2023 at 12:44

Hello, Whiteski,

Thank you for getting in touch with us.

1/ Please record a video of your actions and where exactly do you get 503 errors.

2/ Try to disable 3rd party plugins and check how it fork then.

3/ Temporarily activate another theme and check how it works then.

4/ Kindly provide us with the server load log. It will help us identify what exactly is causing the load and errors.

5/ Please watch this video – https://youtu.be/ZyjZ-vCx0pE
You need to change the Dynamic wishlist page to a static one using our shortcode. Do the same for Compare.
Also, add the next code in child-theme/functions.php 
add_filter(‘xstore_wishlist_mini_content_ajax’, ‘__return_false’);
add_filter(‘xstore_compare_mini_content_ajax’, ‘__return_false’);

5/ Please go to Theme Options -> SEO -> activate “Noindex” Tag For Url.

6/ Provide us with FTP access, to someone from your developers can take a closer look at the situation on your site.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We are waiting for your response.

Kind Regards,
8theme team

#366665 Copied
Tagged: 503 errors solution, best selling woocommerce, improve woocommerce performance, live website troubleshooting, resolve website errors, woocommerce themes
Viewing 2 results - 1 through 2 (of 2 total)