Demo content issue with URL adress problem

This topic has 102 replies, 7 voices, and was last updated 5 days, 5 hours ago ago by Jack Richardson

  • Avatar: dano111222
    dano111222
    Participant
    April 20, 2026 at 13:52

    Hi,
    I’m experiencing an issue on the website where not all products are being displayed correctly.
    For example, in one category there are 18 products assigned, but only 16 are actually visible on the frontend. I’m not sure what’s causing this discrepancy.
    Additionally, instead of an icon, there is some text showing up as “e918”, and I have no idea what that represents or why it’s appearing.
    I’ve recorded a short video to demonstrate the issue:

    https://www.loom.com/share/8958c908358a4be0861d230ea56afbf0

    page: https://www.winterspace.sk/katalog/page/2/&filter_cat=domacnost

    Could you please check what might be causing this and fix it?

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 20, 2026 at 17:25

    Hello, dano111222,

    We have resolved this issue. Please check it.
    Best regards,
    The 8Theme Team

    Avatar: dano111222
    dano111222
    Participant
    April 21, 2026 at 07:19

    Hi,
    The product loading is now working correctly, so that part is resolved.
    However, there is still an issue with an icon in the sidebar. Instead of displaying properly, it shows the text “e198”. This appears on hover when you move over the square element.
    Do you know why this is happening and how it can be fixed?
    Thanks.

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 21, 2026 at 10:59

    Hello @dano111222,

    The issue is caused by your current Elementor configuration for the CSS print method, which is set to “Inline CSS.” This option is recommended for debugging purposes, while the “External CSS File” method is suggested for live websites.

    If you would like to resolve the issue using custom CSS, please use the following code:

    .etheme-elementor-sidebar .sidebar-widget {  
        --widget-checkbox-icon-code: "\e918";  
    }

    For more information, please refer to the following topic:
    https://www.8theme.com/topic/unrecognized-element-on-the-checkbox-search-page/#post-444265

    Custom CSS implementation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: dano111222
    dano111222
    Participant
    May 13, 2026 at 21:37

    Hello,
    I have an issue with the icon in the left category menu (see screenshot).
    The icon for the “Industry” category is blue, even though it should be black like the other icons.
    The issue appears on all pages except the homepage.
    At the same time, the icon stays blue regardless of whether I am currently inside this category or viewing a completely different product/category.
    This does not seem to be the standard “active icon color” behavior, because the category is not active/opened.
    I cannot find where this setting can be changed.
    Please check this issue.

    https://www.winterspace.sk/katalog/domacnost/hokejova-skrinka/

    Thank you.

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 14, 2026 at 06:35

    Hello @dano111222,

    The issue is caused by incorrect SVG code used for this icon. Please remove the current icon element from the affected menu item and upload the corrected icon attached in the private content. If you require further assistance, kindly provide us with valid temporary wp-admin access.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: dano111222
    dano111222
    Participant
    May 20, 2026 at 18:40

    Hello,
    After replacing it with your SVG file, no icon is displayed at all.
    You already have the temporary admin access details in the private privacy zone, so please feel free to check it directly.
    Best regards,

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 21, 2026 at 06:39

    Hello @dano111222,

    Please, check now.

    Kind regards, Jack Richarson
    The 8theme’s team

    Avatar: dano111222
    dano111222
    Participant
    May 25, 2026 at 11:04

    Hello,

    I’m experiencing an issue with image rendering on the frontend of our website.

    On the backend side, everything appears correct and the assigned image is displayed properly. Until now, everything worked without any issues. However, on the frontend, an incorrect image is being displayed.

    I noticed that if I reselect the image again in the backend editor, the display is immediately corrected there, but the frontend still continues showing the wrong image.

    I already tried the following without success:

    * Cleared all website caches
    * Cleared CSS cache
    * Cleared optimization/cache plugins
    * Purged Cloudflare cache

    Could you please check what may be causing this behavior and help fix it?

    Affected products:
    Private content

    I’ve attached screenshots showing the issue for reference.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 25, 2026 at 11:45

    Hello @dano111222,

    The issue is caused by the WordPress “srcset” attributes for images, which are calculated individually for each image. We have found a solution to disable the “srcset” attribute for your specific images by adding a custom PHP snippet to your “child-theme/functions.php” file:

    add_filter( 'wp_calculate_image_srcset', 'etheme_child_remove_srcset_for_specific_image', 10, 5 );
    function etheme_child_remove_srcset_for_specific_image( $sources, $size_array, $image_src, $image_meta, $attachment_id ) {
        if ( in_array($attachment_id, array(5769, 11806), true) ) {
            return false;
        }
        return $sources;	
    }

    You can find the IDs of your images in “Dashboard → Media → Edit Image” (https://prnt.sc/JyJNFXHt4WUZ).

    The issue appears only on the frontend and in the editor (if the image is not newly set), because the attributes are attached to the image during page load. If you reselect the image, WordPress does not trigger the hooks to set the attribute for that image.

    The frontend is now displaying correctly.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Avatar: dano111222
    dano111222
    Participant
    June 10, 2026 at 09:06

    Hello,
    I would like to ask for your assistance.
    I am experiencing an issue with my homepage. Whenever I make changes and click Publish, the update fails and I receive an Error 500.
    The problem only occurs on the homepage. I am able to edit and publish changes on all other pages without any issues.
    Could you please advise what might be causing this problem and how it can be resolved?
    Thank you for your help.

    Content is visible for topic creator and
    support staff only.
    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 10, 2026 at 09:21

    Hello @dano111222,

    You can check our reply in next topic -> https://www.8theme.com/topic/problem-with-page-loading-speed-and-editing-in-elementor/#post-470280.

    Below are some of the most common causes of the 500 error:

    – Insufficient memory allocated to your website – Elementor requires a minimum of 128 MB of memory to function properly. If your website uses additional plugins, we recommend allocating 512 MB. The 500 error may occur if the allocated memory is insufficient to meet your website’s requirements.
    – Third-party plugin conflict – If Elementor is not the only plugin installed, the 500 error may be caused by a conflict with another plugin.
    – Fatal errors – The 500 error may also result from a fatal error originating from your website’s PHP file.

    For more information, please visit: https://elementor.com/help/500-error/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

  • 1 2 3 4
    Viewing 102 results - 91 through 102 (of 102 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.