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  Ronny

  Participant

  May 26, 2026 at 15:12

  I reported this error a few days ago. I closed the ticket because it was working, but now clients are reporting that they can’t make purchases for the same reason.

  Workaround: Rolled back the plugin to an earlier version.

  Plugin: Stripe Gateway Plugin

  Content is visible for topic creator and
  support staff only.

  #470782 Copied
  1 Answer
  

  Jack Richardson

  Support staff

  May 27, 2026 at 06:55

  Hello @Ronny,

  We have reviewed your request and found that everything is functioning correctly on our side (https://gyazo.com/6e9716468fe35a238fd7c9d9a0e0c33b). It appears that the issue may be related to caching on your website, as you are using a CDN and caching plugins. We kindly suggest clearing all caches and checking again. You may also contact your hosting provider to request a server cache flush.

  If the issue persists after performing these steps, please provide us with detailed instructions to reproduce it on our side, as it is currently working properly for us.

  Best regards,
  Jack Richardson
  The 8Theme’s Team

  #470800 Copied
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