Unable to active XStore Core Plugin in WordPress

This topic has 6 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

  • Avatar: Maverick
    Maverick
    Participant
    October 28, 2022 at 06:16

    I purchase the theme today, and when i follow the instruction to install the plugin Xstore core, it shows fatal error
    It shows this error

    Fatal error: Declaration of Kirki_Extended::add_field($config_id, $args) must be compatible with Kirki\Compatibility\Kirki::add_field($config_id, $args = []) in /srv/htdocs/wp-content/plugins/et-core-plugin/app/models/customizer/addons/etheme-lazy/kirki-extended.php on line 36

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 28, 2022 at 06:24

    Hello, @Maverick,

    Could you please share your site WP Admin and Cpanel Login details with me in the private content area of this topic, by following the below-listed format, so that I will look into it for you and help you out?

    WP Admin URL
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL
    Cpanel Admin Username:
    Cpanel Admin Password:

    Regards 8Themes Team.

    Avatar: Maverick
    Maverick
    Participant
    October 28, 2022 at 06:43

    Hi i was direct create the wordpress account and the domain currently is transferring

    Or may you provide me your username or email, so that I can add you into my team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 28, 2022 at 09:25

    Hello, @Maverick,

    Please create a dummy admin account and then share it with me here in the private content area of this topic and also I need the CPanel Logins too.

    You can use my name: Tony Rodriguez

    Regards 8Themes Team.

    Avatar: Maverick
    Maverick
    Participant
    October 28, 2022 at 10:28

    Sorry Sir, Now WordPress does not allow us to direct create an account for others, only able to directly use the person’s email to send an invitation to it.

    And I did not have Cpanel, I direct purchased the plan from WordPress, so the hosting is at WordPress not the cpanel

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 28, 2022 at 13:07

    Hello,

    About the fatal error, try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem (it seems to conflict with our Core).

    Regards

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