Activate Theme & Site Just Goes Blank (inc Admin)

This topic has 4 replies, 2 voices, and was last updated 9 years ago ago by Eva Kemp

  • Avatar: andantesash
    andantesash
    Participant
    February 27, 2015 at 23:38

    Everytime I upload the royal theme to my ftp, I click activate and when I do the page just turns blank white and if I check the site – its just plain white aswell.

    What would cause this?

    It’s a fresh install of the latest version of WordPress.

    3 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    February 28, 2015 at 00:36

    Hello,

    What php version is used on a server where your site is hosted?
    It mustn’t be lower than 5.3 version. If 5.2 php version is set for your site please ask your host to increase it to 5.3 version.
    If it doesn’t help please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: andantesash
    andantesash
    Participant
    March 3, 2015 at 22:51

    I already sent these but haven’t heard back from you. Can you tell me how to fix please?

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    March 4, 2015 at 09:25

    Hello,

    Sorry, but we didn’t receive any information.
    If you write some text in private content you should also write something in public post as private content won’t be published.
    Please resend the credentials.

    Thank you.
    Regards,
    Eva Kemp.

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