Install not working - by luckybuttons77 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

  • Avatar: luckybuttons77
    luckybuttons77
    Participant
    June 1, 2015 at 02:41

    Hello
    I purchased a new license and when I install the zip file the entire wordpress site goes blank. I am installing the Royal_v1.8.zip file.
    Thanks for your help.
    Alison

    7 Answers
    Avatar: stan
    Stan Russell
    Participant
    June 1, 2015 at 09:49

    Hello,

    please provide us with admin and FTP credentials for your site in private content and make sure you are running WordPress 3.9 or higher and PHP 5.3 or higher.

    Regards,
    Stan Russell.

    Avatar: luckybuttons77
    luckybuttons77
    Participant
    June 1, 2015 at 16:40

    it’s a brand new install of wordpress using version 4.2.2
    i’ve deleted the theme so you can log in. otherwise you would just see a blank screen
    thanks

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    June 1, 2015 at 17:02

    Hello,

    What php version are you using?
    Without FTP access we can’t provide you with any solution.
    Please make sure your php version is 5.3 on a server at your host.
    If you don’t know please ask your host what php version is used for your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: luckybuttons77
    luckybuttons77
    Participant
    June 1, 2015 at 17:55

    Thanks Eva
    I upgraded the php version. it was on 5.2
    I think it works now.
    Regards,
    Alison

    Please, contact administrator
    for this information.
    Avatar: luckybuttons77
    luckybuttons77
    Participant
    June 1, 2015 at 17:56

    The theme did install and I can see the admin pages but the site doesn’t load.
    http://www.theacceleratory.com/dev2/
    I sent the FTP info for you.
    Thanks again

    Avatar: luckybuttons77
    luckybuttons77
    Participant
    June 1, 2015 at 18:17

    below is a link to all the php info for the site as a reference

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    June 1, 2015 at 18:23

    Hello,

    You created empty FTP account for us.
    Please give us permissions to view and edit all site files.

    Thank you.
    Regards,
    Eva Kemp.

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