This topic has 8 replies, 3 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp
Hello
I purchased a new license and when I install the zip file the entire wordpress site goes blank. I am installing the Royal_v1.8.zip file.
Thanks for your help.
Alison
Hello,
please provide us with admin and FTP credentials for your site in private content and make sure you are running WordPress 3.9 or higher and PHP 5.3 or higher.
Regards,
Stan Russell.
it’s a brand new install of wordpress using version 4.2.2
i’ve deleted the theme so you can log in. otherwise you would just see a blank screen
thanks
Hello,
What php version are you using?
Without FTP access we can’t provide you with any solution.
Please make sure your php version is 5.3 on a server at your host.
If you don’t know please ask your host what php version is used for your site.
Thank you.
Regards,
Eva Kemp.
Thanks Eva
I upgraded the php version. it was on 5.2
I think it works now.
Regards,
Alison
The theme did install and I can see the admin pages but the site doesn’t load.
http://www.theacceleratory.com/dev2/
I sent the FTP info for you.
Thanks again
below is a link to all the php info for the site as a reference
Hello,
You created empty FTP account for us.
Please give us permissions to view and edit all site files.
Thank you.
Regards,
Eva Kemp.
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