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Revolution slider - by mikeoc - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 8 years ago ago by Eva Kemp

mikeoc

Participant

April 9, 2016 at 12:11

Hi

I have updated to the latest version of wordpress and revolution slider.

The slide works fine on frontend home page when it loads but if i toggle between browser tabs and return to page where slider is active, the slide either freezes or appears blank. See http://awesomescreenshot.com/0be5s20692

I am generally using firefox but the same issue occurs on IE and im guessing Chrome.

Can you please advise on issue?

Thank you

Please, contact administrator
for this information.

#120618 Copied

16 Answers

Eva Kemp

Support staff

April 10, 2016 at 10:18

Hello,

I’ve checked the slider and it’s working fine even after I returned to the page where slider is active.
Are you using the latest browser version?
Try to clear browser cache and check again.

Regards,
Eva Kemp.

#120640 Copied

mikeoc

Participant

April 10, 2016 at 12:27

Several visitor mentioned this issue to me. Also..did you turn it off because it is no longer visible. Was working yesterday.

Can you please advise?

Thanks

#120656 Copied

mikeoc

Participant

April 10, 2016 at 13:35

It appears that the slider is only visible on the homepage when logged in…

#120664 Copied

Jack Richardson

Support staff

April 11, 2016 at 07:52

Hello,

Please provide us with FTP credentials.

Best regards,
Jack Richardson.

#120682 Copied

mikeoc

Participant

April 11, 2016 at 08:40

Hi

Login details are below.

Thanks

Please, contact administrator
for this information.

#120695 Copied

mikeoc

Participant

April 11, 2016 at 08:43

As i mentioned. The slider appears on frontend when logged in but still freezes or stops when toggle browser pages.

In addition it doesnt appear on front page when logged out…

#120697 Copied

Eva Kemp

Support staff

April 11, 2016 at 09:17

Hello,

I’ve cleared cache on a server via FTP.
Please clear browser cache and check slider now.

Regards,
Eva Kemp.

#120708 Copied

mikeoc

Participant

April 11, 2016 at 10:32

Problem still persisting. Was working fine for a moment but after updating buttons on slide the problem is back.

Also i duplicated the site to another server and problem was still there with Rev slider

#120720 Copied

Eva Kemp

Support staff

April 11, 2016 at 10:44

Hello,

Please try to check with different browsers.
Now the slider is shown for non-logged in users and it’s not frozen when browsing within the pages and returning to home page. I don’t see such issues any more.

Regards,
Eva Kemp.

#120721 Copied

mikeoc

Participant

April 11, 2016 at 10:49

The issue is still there! Also i set the height of slider several times and 450px high and it keeps reverting to 600px default.

There are big problems with revolution slider. Please advise

#120723 Copied

mikeoc

Participant

April 11, 2016 at 11:39

The site is down. Have you done something?

#120727 Copied

Jack Richardson

Support staff

April 11, 2016 at 11:56

Hello,

We can’t access your site now getting “Error establishing a database connection” error.
Please check it with your hosting provider support.

Best regards,
Jack Richardson.

#120730 Copied

mikeoc

Participant

April 11, 2016 at 13:30

Hi It should be fine now. You can try now

#120740 Copied

Jack Richardson

Support staff

April 11, 2016 at 16:25

Hello,

As you can see on the screenshot http://prntscr.com/aqxnfj slider height is 460px as is set in slider settings http://prntscr.com/aqxotr

Best regards,
Jack Richardson.

#120767 Copied

mikeoc

Participant

April 11, 2016 at 16:40

yes i know…i reset them back.

The slide is still stalling. I thought it was fixed for a while but if you leave the page for any length of time it just stalls.

#120769 Copied

Eva Kemp

Support staff

April 12, 2016 at 09:07

Hello,

Unfortunately we can’t replicate the issue with slider, even checked in different browsers.
Please try to clear all cache, cookies in your browser, also activate some other theme and check if the same problem persists there too.

Regards,
Eva Kemp.

#120820 Copied
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