Reply 357231 to: Unable to change header template & header editor is also not loading
Rose Tyler
Support staff
May 19, 2023 at 13:53
Hello Parshva,
Thank you for contacting us and for using XStore.
1/Could ou provide screenshots or a video of the problem?
2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
