Hello, George,
We apologize for the inconvenience, but the admin login details you provided are not valid. Please refer to the image provided here: https://postimg.cc/bDLmtKZn for a better understanding of the issue.
In order to help you resolve this issue, we kindly ask that you provide us with valid wp-admin access, as well as a screenshot of the issue. Alternatively, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
We look forward to helping you resolve this issue.
Best Regards,
8Theme’s Team